Support Board
Date/Time: Wed, 15 Jan 2025 13:06:42 +0000
sound alerts on time and sales don't work properly
View Count: 2006
| [2017-01-12 18:22:52] |
| User45158 - Posts: 31 |
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sound alerts on time and sales don't work properly, I've tried clearing the sound queue to no avail. Only works once in a while
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| [2017-01-12 20:09:18] |
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Do you see the Alert Messages in Window >> Alerts Manager >> Alerts Log, when you expect a sound alert to be played?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-12 20:35:22] |
| User45158 - Posts: 31 |
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Very few compared to what the T&S alert calls for, it only works sparsely.
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| [2017-01-12 20:45:13] |
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Make sure you have set both Bid Trade Alert and Ask Trade Alert to a setting other than No Alert Sound. And review the documentation for the settings here to understand fully how they work: Time and Sales Window: Settings Menu Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-12 20:45:40
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| [2017-08-08 03:25:52] |
| User45158 - Posts: 31 |
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done as you indicated and still the alert only works inconsistently
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| [2017-08-08 07:14:41] |
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From our perspective this is next to impossible to understand because we do not know the settings you have on the Time and Sales window. We have no reason to believe there is any problem and we definitely do not believe that. Provide a screenshot of the Time and Sales Settings window. It can be attached here. And provide us a clear example of a particular line in the Time and Sales window that do you expect would provide an alert and explain why it should provide an alert relative to the settings and the documentation. Here are the instructions to attach files: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-13 15:55:22
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| [2017-08-12 15:42:38] |
| User45158 - Posts: 31 |
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uploaded .cht file, you will see Sierra Chart audible alerts do not work properly with these settings.
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 scalping trading.cht - Attached On 2017-08-12 15:39:34 UTC - Size: 647.07 KB - 466 views Attachment Deleted. |
| [2017-08-13 15:54:27] |
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This is not what we need and there is no way we can help with this without the information requested in post #6 above. The first thing we want you to do is to update to the latest release of Sierra Chart and see if you still have the problem because there have been changes with Time and Sales Alerts which may resolve the issue. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-13 15:54:39
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| [2017-08-14 14:17:53] |
| User45158 - Posts: 31 |
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the changes in the new version seem to have corrected the problem
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| [2017-08-14 14:33:44] |
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Therefore, there was no problem, in the sense that there was some issue in the code. The previous behavior was documented.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-14 14:34:08
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