Support Board
Date/Time: Sat, 11 Jan 2025 22:43:28 +0000
Cannot stay connected to CQG data feed through
View Count: 1904
| [2017-01-09 16:03:56] |
| User717054 - Posts: 2 |
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Hello, I have worked with the tech support rep at AMP Futures and they recommend I contact Sierra Charts direction. I am having trouble staying connected to CQG data feed. The connection worked fine for about a month and now will not stay connected. It constantly connects/disconnects/connects. I have sent my Message Log for analysis and have referenced this post. Thank you! MrPisky |
| [2017-01-09 21:19:58] |
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Clearly there is an issue between your computer and the CQG server. Whether it is on your side or the CQG side we do not know. Although we do have other reports of users having trouble with connections to CQG in the last few days. There is nothing that we can do about this. Here are some of the messages from your Message Log about this: socket (10) | SSL connection closed by remote side. | 2017-01-09 10:09:46 socket (10) | Connection gracefully closed by remote side. | 2017-01-09 10:09:46 socket (10) | SSL object has been freed. SSL state is now disconnected. | 2017-01-09 10:09:46 socket (10) | Shutdown and closed. | 2017-01-09 10:09:46 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2017-01-09 10:09:46 CQG FIX: Disconnected. | 2017-01-09 10:09:46 CQG FIX: Received a Logout message. Text = RcvTestRequestHeartbeatTimerExpired | 2017-01-09 10:11:59
CQG WebAPI | Network socket for websocket has been closed by remote side. | 2017-01-09 10:17:30 CQG WebAPI | Websocket closed. | 2017-01-09 10:17:30 Connection to the external service has been lost. | 2017-01-09 10:17:30 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-09 21:20:39
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| [2017-01-09 21:23:41] |
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It might help for you just to use the CQG web API server. You can choose that service through Global Settings >> Data/Trade Service Settings >> Service. Choose "CQG Web API". Consider using CTS and the new connection model we offer to that: http://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructionsForAdvancedLowCostConnectionModel Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-09 21:24:41
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| [2017-01-10 14:23:31] |
| User717054 - Posts: 2 |
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Thanks, I switched to the Web API connection and the issue seems to have resolved. However, the Web API setting does not seem to remain the default on bootup. How can I make it the default? |
| [2017-01-10 18:19:01] |
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Log into this Support Board with the account you are using with Sierra Chart. You can do this with Help >> Support Board. We can then make this change for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-10 18:39:38] |
| User750602 - Posts: 3 |
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Ok, logged in.
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| [2017-01-10 19:01:36] |
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The automatic setting of the Service is now removed for your account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-13 02:57:02] |
| GPST10 - Posts: 139 |
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How often it was disconnecting? I having few disconnects as well but nothing extreme... Also I did switch to comps time, will go back to server time, may be makes the difference. Date Time Of Last Edit: 2017-01-13 03:14:08
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