Support Board
Date/Time: Sun, 12 Jan 2025 02:07:09 +0000
Post From: Cannot stay connected to CQG data feed through
| [2017-01-09 21:19:58] |
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Clearly there is an issue between your computer and the CQG server. Whether it is on your side or the CQG side we do not know. Although we do have other reports of users having trouble with connections to CQG in the last few days. There is nothing that we can do about this. Here are some of the messages from your Message Log about this: socket (10) | SSL connection closed by remote side. | 2017-01-09 10:09:46 socket (10) | Connection gracefully closed by remote side. | 2017-01-09 10:09:46 socket (10) | SSL object has been freed. SSL state is now disconnected. | 2017-01-09 10:09:46 socket (10) | Shutdown and closed. | 2017-01-09 10:09:46 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2017-01-09 10:09:46 CQG FIX: Disconnected. | 2017-01-09 10:09:46 CQG FIX: Received a Logout message. Text = RcvTestRequestHeartbeatTimerExpired | 2017-01-09 10:11:59
CQG WebAPI | Network socket for websocket has been closed by remote side. | 2017-01-09 10:17:30 CQG WebAPI | Websocket closed. | 2017-01-09 10:17:30 Connection to the external service has been lost. | 2017-01-09 10:17:30 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-09 21:20:39
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