Support Board
Date/Time: Sat, 11 Jan 2025 15:00:21 +0000
unable to connect for cqg data after switch overnight from TT feed
View Count: 622
| [2016-12-14 08:03:31] |
| User729700 - Posts: 10 |
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Reading Internal Order ID file. | 2016-12-14 07:57:56 Reading Trade Orders file. | 2016-12-14 07:57:56 Reading Trade Positions file. | 2016-12-14 07:57:56 Software version: 1481 | 2016-12-14 07:57:56 Uses New Spreadsheets | 2016-12-14 07:57:56 Enabled for: Advanced Features. | 2016-12-14 07:57:56 Enabled for: Advanced Features 2. | 2016-12-14 07:57:56 Enabled for: Sierra Chart Historical Data Service. | 2016-12-14 07:57:56 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-12-14 07:57:56 Current selected Data/Trading service: CQG FIX Trading | 2016-12-14 07:57:56 Chart Update Interval: 500 | 2016-12-14 07:57:56 Data/Trade Service Settings automatically set. | 2016-12-14 07:57:56 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2016-12-14 07:57:56 2016-12-14 07:58:00 Local computer time | 2016-12-14 07:57:56 2016-12-14 07:58:00 Local computer time in UTC | 2016-12-14 07:57:56 2016-12-14 07:58:00 Local computer time in SC Time Zone | 2016-12-14 07:57:56 2016-12-14 07:58:01 Server time in UTC | 2016-12-14 07:57:56 Local computer UTC time and Server UTC time difference: 2 seconds. | 2016-12-14 07:57:56 Program path: C:\SierraChart\ | 2016-12-14 07:57:56 Data Files path: C:\SierraChart\Data\ | 2016-12-14 07:57:56 OS Version Number: 6.1 | 2016-12-14 07:57:56 Locale Setting: C | 2016-12-14 07:57:56 Checking for new symbol settings for cqg | 2016-12-14 07:57:56 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-12-14 07:57:56 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-12-14 07:57:56 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-12-14 07:57:56 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-12-14 07:57:56 Symbol settings are up-to-date for cqg | 2016-12-14 07:57:56 CQG FIX: Not connecting to trading server because Username is not specified. | 2016-12-14 08:00:39 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-12-14 08:00:39 CQG WebAPI | Connecting to websocket server. | 2016-12-14 08:00:39 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-12-14 08:00:39 CQG WebAPI websocket (53) | Connected. | 2016-12-14 08:00:39 CQG WebAPI websocket (53) | Starting SSL 3/2 connection. | 2016-12-14 08:00:39 CQG WebAPI websocket (53) | SSL connection established. | 2016-12-14 08:00:39 CQG WebAPI | Opening websocket. | 2016-12-14 08:00:39 CQG WebAPI | Sending websocket handshake. | 2016-12-14 08:00:39 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-12-14 08:00:39 CQG WebAPI | Web socket state is now open. | 2016-12-14 08:00:39 CQG FIX Trading | Websocket connected. | 2016-12-14 08:00:39 CQG FIX Trading | Sending market data logon message. | 2016-12-14 08:00:39 CQG FIX Trading | Market data logon unsuccessful. Server message: This Trader is not active. Please contact your FCM. | 2016-12-14 08:00:39 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-14 08:00:39 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-14 08:00:39 CQG WebAPI websocket (53) | SSL shutdown indicates not able to send 'close notify'. | 2016-12-14 08:00:39 CQG WebAPI websocket (53) | SSL has been shut down. | 2016-12-14 08:00:39 CQG WebAPI websocket (53) | SSL object has been freed. SSL state is now disconnected. | 2016-12-14 08:00:39 CQG WebAPI websocket (53) | Shutdown and closed. | 2016-12-14 08:00:39 CQG WebAPI | Websocket closed. | 2016-12-14 08:00:39 CQG FIX Trading | Websocket closed. | 2016-12-14 08:00:39 CQG FIX Trading | Disconnected. | 2016-12-14 08:00:39 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-14 08:00:39 CQG WebAPI websocket (0) | SSL connection timed out. | 2016-12-14 08:00:39 * CQG WebAPI websocket (0) | SSL connection failed. | 2016-12-14 08:00:39 CQG FIX: Not connecting to trading server because Username is not specified. | 2016-12-14 08:00:42 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-12-14 08:00:42 CQG WebAPI | Connecting to websocket server. | 2016-12-14 08:00:42 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-12-14 08:00:42 CQG WebAPI websocket (54) | Connected. | 2016-12-14 08:00:42 CQG WebAPI websocket (54) | Starting SSL 3/2 connection. | 2016-12-14 08:00:42 CQG WebAPI websocket (54) | SSL connection established. | 2016-12-14 08:00:42 CQG WebAPI | Opening websocket. | 2016-12-14 08:00:42 CQG WebAPI | Sending websocket handshake. | 2016-12-14 08:00:42 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-12-14 08:00:42 CQG WebAPI | Web socket state is now open. | 2016-12-14 08:00:42 CQG FIX Trading | Websocket connected. | 2016-12-14 08:00:42 CQG FIX Trading | Sending market data logon message. | 2016-12-14 08:00:42 CQG FIX Trading | Market data logon unsuccessful. Server message: This Trader is not active. Please contact your FCM. | 2016-12-14 08:00:42 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-14 08:00:42 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-14 08:00:42 CQG WebAPI websocket (54) | SSL shutdown indicates not able to send 'close notify'. | 2016-12-14 08:00:42 CQG WebAPI websocket (54) | SSL has been shut down. | 2016-12-14 08:00:42 CQG WebAPI websocket (54) | SSL object has been freed. SSL state is now disconnected. | 2016-12-14 08:00:42 CQG WebAPI websocket (54) | Shutdown and closed. | 2016-12-14 08:00:42 CQG WebAPI | Websocket closed. | 2016-12-14 08:00:42 CQG FIX Trading | Websocket closed. | 2016-12-14 08:00:42 CQG FIX Trading | Disconnected. | 2016-12-14 08:00:42 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-14 08:00:42 CQG WebAPI websocket (0) | SSL connection timed out. | 2016-12-14 08:00:42 * CQG WebAPI websocket (0) | SSL connection failed. | 2016-12-14 08:00:42 Date Time Of Last Edit: 2016-12-14 08:09:49
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| [2016-12-14 08:09:06] |
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Please contact your broker and let them know you are getting this message: CQG FIX Trading | Market data logon unsuccessful. Server message: This Trader is not active. Please contact your FCM. | 2016-12-14 08:00:36 * They will be able to resolve this for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-14 08:15:05] |
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Actually, this message indicates you did not specify the username: CQG FIX: Not connecting to trading server because Username is not specified. | 2016-12-14 08:00:42
Follow through the CQG setup instructions here: CQG Trading Platform Service: Setup Instructions Also update Sierra Chart to the current version following these instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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