Support Board
Date/Time: Sat, 11 Jan 2025 09:45:15 +0000
Sierra ChartDTCBridge has stopped working - OS. Vista Service pack 2
View Count: 800
| [2016-11-22 15:53:15] |
| User426450 - Posts: 15 |
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Sierra chart has been working fine since installation in October 2015 until I upgraded to version 1488 on Saturday night. After the installation I get a windows popup windows with the message on the title of this post. I had installed previous versions of sierra chart and I don't get the dtcbridge error window but I am not able to connect neither and the program automatically ask me to upgrade to the latest version. I would really appreciate your help in resolving this issue. Sincerely Rafael |
| [2016-11-22 17:41:37] |
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We cannot solve this. This is due to a Rithmic API software compatibility issue with Vista. The minimum operating system supported is Windows 7. This is stated very clearly here: http://www.sierrachart.com/index.php?page=doc/Rithmic.php You must get off of Vista. Or go back to the previous version of Sierra Chart: http://www.sierrachart.com/index.php?page=doc/download.php#Rollback But you are taking a chance running Rithmic on Vista. They have declared it as incompatible for years now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-22 17:54:14] |
| User426450 - Posts: 15 |
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Thank you for the feedback. I was looking for the answers in sierra chart but I did not think the issue will be with Rithmic since I was only getting the data. I have not choice but too buy a laptop with windows 10.
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