Support Board
Date/Time: Sun, 12 Jan 2025 04:16:36 +0000
Additional Usage Payment not working
View Count: 817
| [2016-10-11 09:07:43] |
| User845555 - Posts: 43 |
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Hi, my purchase of additional US$ 75 usage on 10.09 did not go through, order number is: 384447987 Thanks |
| [2016-10-11 09:17:15] |
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You just needed to activate the service package here for renewal: https://www.sierrachart.com/usercp.php?page=ServicesActivation We did this for you. You are now all set. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-11 13:14:13] |
| User845555 - Posts: 43 |
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Thank you :-)
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| [2017-01-30 16:31:06] |
| User845555 - Posts: 43 |
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Hi, I have been unable to extend usage time again. I received the error message from a company in Iceland that my credit card is not set up for payments, whatever that means. But of course that is not possible anyway because I have payed all recent usage of Sierra Charts with the exact same credit card. It has not expired, and has a positive account balance. Thank you. |
| [2017-01-30 17:36:29] |
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We are checking on this. We have activated your account for the next five days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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