Support Board
Date/Time: Sat, 23 Nov 2024 16:45:58 +0000
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| [2013-07-26 11:01:28] |
| wavelive - Posts: 3 |
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Hi I am trying to log in to my account the message i am getting that I need to fund my a/c.However check your records as I am funded till the 21 8 2013
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| [2013-07-26 15:27:55] |
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Your Sierra Chart account is paid as you said. It sounds as though you are having trouble connecting to the Data or Trade service. Could you please provide a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-28 19:03:03] |
| wavelive - Posts: 3 |
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Software version: 997 | 2013-07-28 18:56:29 Current Service Package: 3 | 2013-07-28 18:56:29 Usage end date: 2013-08-21 | 2013-07-28 18:56:29 Sierra Chart Historical Data Service is included. | 2013-07-28 18:56:29 Active service: Transact GSP | 2013-07-28 18:56:29 Time Zone: +00:00:00 (UTC+00) | 2013-07-28 18:56:29 2013-07-28 19:56:29 Local computer clock time | 2013-07-28 18:56:29 2013-07-28 18:56:29 GMT time | 2013-07-28 18:56:29 2013-07-28 18:56:29 Time zone adjusted time | 2013-07-28 18:56:29 Time difference to server time: 5 seconds. | 2013-07-28 18:56:29 Program path: C:\SierraChart\ | 2013-07-28 18:56:29 Data Files path: C:\SierraChart\Data\ | 2013-07-28 18:56:29 OS Version Number: 6.1 | 2013-07-28 18:56:29 GSP - Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2013-07-28 18:56:37 GSP: Connecting to the server 127.0.0.1. Port 1869 | 2013-07-28 18:56:40 The network socket is connected. | 2013-07-28 18:56:40 GSP: Connected to server. | 2013-07-28 18:56:40 GSP Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.1.2. Provider Name: Transact Futures. | 2013-07-28 18:56:40 GSP - Server protocol version: 2. Client protocol version: 2. There is a protocol match. | 2013-07-28 18:56:40 GSP: Sending logon request message. | 2013-07-28 18:56:40 GSP: Market data feed reported to be lost. | 2013-07-28 18:56:46 GSP Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.1.2. Provider Name: Transact Futures. | 2013-07-28 18:56:46 GSP - Server protocol version: 2. Client protocol version: 2. There is a protocol match. | 2013-07-28 18:56:46 Transact Futures - Connection error: Invalid User or Password. | 2013-07-28 18:56:46 Transact Futures: Disconnected from the server. | 2013-07-28 18:56:46 |
| [2013-07-28 21:28:30] |
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This is the error you are getting: Transact Futures - Connection error: Invalid User or Password Please see this section for help with this: http://www.sierrachart.com/index.php?l=doc/TransAct.php#NotValidExipred Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-07-28 21:28:49
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