Support Board
Date/Time: Fri, 10 Jan 2025 20:08:18 +0000
No Updates
View Count: 655
| [2016-10-04 17:10:37] |
| User339369 - Posts: 7 |
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Hi, My charts have stopped updating. I downloaded 1468, but charts still don't update. Thanks, Bob |
| [2016-10-04 17:26:08] |
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What Data or Trading service are you using or do you wish to use? See this page for the list: http://www.sierrachart.com/index.php?page=data.php&CAID=def Or, select "Global Settings >> Data/Trade Service Settings". What is the "Service" at the top left set to? Or, if you heard about Sierra Chart from a trading/broker service and want to use their service with Sierra Chart, tell us which one you were referred from. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-04 18:44:50] |
| User339369 - Posts: 7 |
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Services: SC Data-All Services (data)
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| [2016-10-04 19:14:19] |
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What markets do you need data for or want to trade? For example, what particular futures, Forex or stock symbols. You can also give us the exchanges that the particular symbol or symbols trade on. If you require real-time futures data, then refer to: https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-04 19:28:08] |
| User339369 - Posts: 7 |
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I have been charting and trading US stocks and ETF's for years. Yesterday my charts stopped updating, and have not yet resumed live updating.
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| [2016-10-04 20:55:25] |
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OK we understand now. You need to add credit to your account and reactivate the data feed: https://www.sierrachart.com/usercp.php?page=ExchangeDataFeedFeatures It was canceled due to an insufficient balance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-04 21:51:33] |
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We are making changes today to the information display for a user account so we will be aware if the SC Exchange Data Feed has been recently canceled on the user's account, so we can provide the proper answer right at the start. Otherwise, because there are so many sources of data Sierra Chart supports and so many configurations, it is hard for us to know exactly what the user requires. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-04 22:48:51] |
| User339369 - Posts: 7 |
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I went to the page you asked, but the time was not expired. I extended it anyway. then I saw a red notices that my service package was disabled. I don't know why, because I always have extended when notified. Anyway I tried to add the $24 that it said was necessary, but it didn't work. Was some change made from the way things functioned before? I shop on Amazon regularly without any difficulty, but am often confused by Sierra Chart's website maze. Can someone renew my previous package for me, and I will give you my credit card number? I would think that my repetitious renewals would be simple, and that my service would never be disabled.
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| [2016-10-04 23:06:10] |
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In post #6 we referred you to this page: https://www.sierrachart.com/usercp.php?page=ExchangeDataFeedFeatures And said to reactivate the data feed. The data feed is separate from Sierra Chart Service package usage time. You need to add sufficient credit to pay for the data feed (Real-time data connection) and the exchange fees and activate them. For a clear understanding, refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingCost The Sierra Chart website is definitely far more simple than Amazon. When there is confusion, it generally is in regards to exchange fees and exchange rules which we do not create. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-04 23:10:06
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| [2016-10-04 23:15:21] |
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If you want we can calculate the cost that you need for the US equities exchange and the real-time connection and tell you what to add as credit and then activate those for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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