Support Board
Date/Time: Fri, 10 Jan 2025 19:55:28 +0000
Can't Connect
View Count: 949
| [2016-10-02 18:47:42] |
| User104854 - Posts: 456 |
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I have a connection setup through Gain. I've saved all of the settings and the program connects me automatically. It worked fine all last week but for some reason it has not connected over the weekend. Is this due to the market being closed? It is now 11:45am PDT on Sunday and I want to make sure that I don't have an issue. Can you help? Thanks, JM |
| [2016-10-02 20:05:05] |
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This is normal over the weekend. However Gain Capital uses a new connection address. This will be automatically updated when you update Sierra Chart to the current version. Follow these instructions to update to make sure the correct address is being used: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-02 20:14:01] |
| User104854 - Posts: 456 |
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I updated to the newest version. Still not connecting. I use the same data feed with DT Pro and it's connecting just fine. Do I need to change some of the settings? Here's what the log is telling me below: GainCapital FIX Trading socket (18) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-10-02 13:11:43 GainCapital FIX Trading socket (18) | Shutdown and closed. | 2016-10-02 13:11:43 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-02 13:11:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-02 13:11:43 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-02 13:11:43 GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-02 13:11:43 GAIN Capital/OEC | Disconnected. | 2016-10-02 13:11:43 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-02 13:11:43 HTTP connection to www.sierrachart.com:80 (19) | Closed. No error. | 2016-10-02 13:11:44 HTTP connection to www.sierrachart.com:80 (19) | Shutdown and closed. | 2016-10-02 13:11:44 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-02 13:11:46 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-02 13:11:46 |
| [2016-10-02 20:25:37] |
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Refer to: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ServerAvailability You do not need to change any settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-02 20:26:01
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