Support Board
Date/Time: Fri, 10 Jan 2025 20:27:39 +0000
No Charts
View Count: 872
| [2016-10-02 01:06:56] |
| User49270 - Posts: 48 |
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Hi, I forgot to add funds to my account and my SC real time data and the exchanges expired. I added funds and reactivated data feed and exchanges but do not have chart data just blank screens. I deleted and downloaded new data but still nothing. Thanks
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| [2016-10-02 01:34:58] |
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There is network work being done currently these particular servers. That should be finished in about an hour. At that time simply connect to the data feed with File >> Connect to Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-02 01:37:44] |
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Actually the servers are available at this time. Try connecting to the data feed now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-02 02:04:48] |
| User49270 - Posts: 48 |
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No still no charts
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| [2016-10-02 02:40:29] |
| User49270 - Posts: 48 |
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Hi, It seems like I don't have data for ES, all the other instruments work. Es was the only one I deleted and downloaded for new data. Thanks
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| [2016-10-02 05:01:04] |
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Go to the blank chart and select Edit >>Delete All Data and Download. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-02 13:12:23] |
| User49270 - Posts: 48 |
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Hi, I am sending a copy of the message log.
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| [2016-10-02 19:51:06] |
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We see two problems. You are using Gain Capital symbols and connecting to the SC Data - All Services service. These services use different symbols. Refer to help topic 1.3: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.3 You are also using an older version and attempting to connect to Gain Capital. You must update to the current version. Follow these instructions: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-03 02:36:13] |
| User47068 - Posts: 15 |
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I am getting the same problems. I have a tab (sheet) for metals. All the charts are blank. At first, it would not connect at all. Then, I read that others were having the same problem and if using GAIN capital we should update to the latest version (server addresses have changed, or something). Having updated I can connect but the charts have gone blank (here is a piece of the message log) Is this related to the new version? Or, to a new Package 5 evaluation (which I did not request)? I'm at a loss. None of my open positions are being pulled in either. |
| [2016-10-03 03:11:01] |
| User47068 - Posts: 15 |
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Update: I am now getting the data. So the charts are populating. However, my open positions are still not showing as they usually do. Is there a setting I need to change (after the update) to import the positions from GAIN Capital? It has worked automatically for years so I'm a little surprised. (Sorry I sent this same message on another thread by mistake!) |
| [2016-10-03 04:58:23] |
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If you are not seeing the correct Trade Positions or not at all, then refer to: http://www.sierrachart.com/index.php?page=doc/TradeStatusWindows.html#IncorrectlyReportedTradePosition Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-03 11:40:40] |
| User47068 - Posts: 15 |
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Thank-you. This is helpful. I think I understand what is going on but I don't know how to fix it. The positions tab shows contracts ending in single digits.. Year = "6" (for example, GSIZ6). The charts (with attached Trade DOM) have the same symbol as ending in "16" (for example, GSIZ16). I tried to change the chart symbol to GSIZ6 (directly in Chart Settings and also in the scrolling menu in Edit Global Symbol Settings window) but when I hit Apply it went back to GSIZ16. What should I be doing differently? (Data/Trade Service settings are Gain Capital/OEC) |
| [2016-10-03 18:48:40] |
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Refer to: Notice: Conversion to Two Digit Years for Gain Capital/OEC Trading Service Users | Post: 100471 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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