Support Board
Date/Time: Sat, 23 Nov 2024 18:22:53 +0000
CTS FIX account issue
View Count: 1750
| [2013-07-24 22:54:01] |
| User14266 - Posts: 225 |
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Hello, I'm attempting to get things working in 999. I am successfully connected to CTS/FIX. All chart symbols are updated. Data feed is working fine. The problem I'm having is my trade account info isn't being shown. Orders and Positions window is showing no data, and in my trade window/DOM, where the account name should be, it says "Unset". I also receive this trade service error: Trade Order Error - CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3. Symbol: ES.CME_20130900_ESU3.CME_Eq | 2013-07-24 17:53:05 I'm not sure if this problem is on my end, your end, CTS's or TST's. Please advise. Thanks. Date Time Of Last Edit: 2013-07-24 22:54:59
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| [2013-07-24 22:56:45] |
| User14266 - Posts: 225 |
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I forgot to add this, I'm using the SIM server on a TST Combine.
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| [2013-07-24 23:13:25] |
| User14266 - Posts: 225 |
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And one more thing. I only say CTS FIX issue, because everything worked fine on previous version up until this change.
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| [2013-07-24 23:39:52] |
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We will follow-up with CTS about this. We have an idea about the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-24 23:49:07] |
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CTS is asking us what is your CTS Username and Firm. You can send this over an Account Support Ticket: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-24 23:53:35] |
| User14266 - Posts: 225 |
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Okay thanks. I just submitted a ticket.
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| [2013-08-04 05:28:54] |
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This should now be resolved according to CTS. So at this time you can use the latest prerelease and all should be working well with CTS FIX.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-05 17:09:30] |
| User14266 - Posts: 225 |
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All is well now. Thank you!
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