Support Board
Date/Time: Fri, 10 Jan 2025 13:54:14 +0000
New installation. cannot get IB data for two symbols
View Count: 1034
| [2016-09-18 15:29:41] |
| phaedonk - Posts: 352 |
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I installed Sierra on a new PC. I cannot get data to download from IB for FTMIB and IBEX35. What do you make of these error codes? HTTP connection to ds01.ddfplus.com:80 (5) | Closed. No error. | 2016-09-18 18:22:43 HTTP connection to ds01.ddfplus.com:80 (5) | Shutdown and closed. | 2016-09-18 18:22:43 Interactive Brokers | Using primary service for historical data for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:35 FTMIB-201612-IDEM-EUR-5 15 Min #17 | Reloading chart. | 2016-09-18 18:26:35 FTMIB-201612-IDEM-EUR-5 15 Min #17 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\FTMIB-201612-IDEM-EUR-5.scid | 2016-09-18 18:26:35 Interactive Brokers | Using primary service for historical data for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:47 Intraday data recording state for symbol FTMIB-201612-IDEM-EUR-5 is set to download 'Pending'. | 2016-09-18 18:26:47 Reloading all charts with filename: FTMIB-201612-IDEM-EUR-5.scid | 2016-09-18 18:26:47 Market data subscription status is not known while delaying historical data download for symbol: FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:47 Delaying start of download for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:47 Interactive Brokers | Using primary service for historical data for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:47 FTMIB-201612-IDEM-EUR-5 15 Min #17 | Reloading chart. | 2016-09-18 18:26:47 FTMIB-201612-IDEM-EUR-5 15 Min #17 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\FTMIB-201612-IDEM-EUR-5.scid | 2016-09-18 18:26:47 Market data subscription status is not known while delaying historical data download for symbol: FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:48 Market data subscription status is not known while delaying historical data download for symbol: FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:49 Market data subscription status is not known while delaying historical data download for symbol: FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:50 Market data subscription status is not known while delaying historical data download for symbol: FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:51 Market data subscription status is not known while delaying historical data download for symbol: FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:52 Market data subscription status is not known while delaying historical data download for symbol: FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:53 Market data subscription status is not known while delaying historical data download for symbol: FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:54 Market data subscription status is not known while delaying historical data download for symbol: FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:55 Market data subscription status is not known while delaying historical data download for symbol: FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:56 Market data subscription status is not known while delaying historical data download for symbol: FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:57 HD Request # 18 | Downloading Intraday chart data for FTMIB-201612-IDEM-EUR-5 to the file FTMIB-201612-IDEM-EUR-5.scid. Service: ib | 2016-09-18 18:26:57 HD Request # 18 | Download start Date-Time: 2016-03-16 17:26:57.000 | 2016-09-18 18:26:57 HD Request # 18 | Requesting a total of 15 days and 0 seconds. | 2016-09-18 18:26:57 HD Request # 18 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1209600. | 2016-09-18 18:26:57 HD Request # 18 | Requesting 1 Day of data at 30 secs with ending Date-Time at 2016-09-04 19:36:57 for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:57 HD Request # 18 | Message from IB: Historical Market Data Service error message:No data of type DayChart is available for the exchange 'IDEM' and the security type 'Futures' and '86400 S' and '30 secs'. IB Error Code: 162. Request ID: 72. | 2016-09-18 18:26:57 HD Request # 18 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1123200. | 2016-09-18 18:26:57 HD Request # 18 | Requesting 1 Day of data at 30 secs with ending Date-Time at 2016-09-05 19:36:57 for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:57 HD Request # 18 | Message from IB: Historical Market Data Service error message:No data of type DayChart is available for the exchange 'IDEM' and the security type 'Futures' and '86400 S' and '30 secs'. IB Error Code: 162. Request ID: 73. | 2016-09-18 18:26:57 HD Request # 18 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1036800. | 2016-09-18 18:26:57 HD Request # 18 | Requesting 1 Day of data at 30 secs with ending Date-Time at 2016-09-06 19:36:57 for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:57 HD Request # 18 | Message from IB: Historical Market Data Service error message:No data of type DayChart is available for the exchange 'IDEM' and the security type 'Futures' and '86400 S' and '30 secs'. IB Error Code: 162. Request ID: 74. | 2016-09-18 18:26:57 HD Request # 18 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 950400. | 2016-09-18 18:26:57 HD Request # 18 | Requesting 1 Day of data at 30 secs with ending Date-Time at 2016-09-07 19:36:57 for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:57 HD Request # 18 | Message from IB: Historical Market Data Service error message:No data of type DayChart is available for the exchange 'IDEM' and the security type 'Futures' and '86400 S' and '30 secs'. IB Error Code: 162. Request ID: 75. | 2016-09-18 18:26:57 HD Request # 18 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 864000. | 2016-09-18 18:26:57 HD Request # 18 | Requesting 1 Day of data at 30 secs with ending Date-Time at 2016-09-08 19:36:57 for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:57 HD Request # 18 | Message from IB: Historical Market Data Service error message:No data of type DayChart is available for the exchange 'IDEM' and the security type 'Futures' and '86400 S' and '30 secs'. IB Error Code: 162. Request ID: 76. | 2016-09-18 18:26:57 HD Request # 18 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 777600. | 2016-09-18 18:26:57 HD Request # 18 | Requesting 1 Day of data at 30 secs with ending Date-Time at 2016-09-09 19:36:57 for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:57 * HD Request # 18 | Message from IB: Historical Market Data Service error message:No data of type DayChart is available for the exchange 'IDEM' and the security type 'Futures' and '86400 S' and '30 secs'. IB Error Code: 162. Request ID: 77. | 2016-09-18 18:26:57 HD Request # 18 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 691200. | 2016-09-18 18:26:57 HD Request # 18 | Requesting 1 Day of data at 30 secs with ending Date-Time at 2016-09-10 19:36:57 for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:57 HD Request # 18 | Message from IB: Historical Market Data Service error message:No data of type DayChart is available for the exchange 'IDEM' and the security type 'Futures' and '86400 S' and '30 secs'. IB Error Code: 162. Request ID: 78. | 2016-09-18 18:26:57 HD Request # 18 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 604800. | 2016-09-18 18:26:57 HD Request # 18 | Requesting 1 Day of data at 30 secs with ending Date-Time at 2016-09-11 19:36:57 for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:57 HD Request # 18 | Message from IB: Historical Market Data Service error message:No data of type DayChart is available for the exchange 'IDEM' and the security type 'Futures' and '86400 S' and '30 secs'. IB Error Code: 162. Request ID: 79. | 2016-09-18 18:26:57 HD Request # 18 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 518400. | 2016-09-18 18:26:57 HD Request # 18 | Requesting 1 Day of data at 30 secs with ending Date-Time at 2016-09-12 19:36:57 for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:57 HD Request # 18 | Message from IB: Historical Market Data Service error message:No data of type DayChart is available for the exchange 'IDEM' and the security type 'Futures' and '86400 S' and '30 secs'. IB Error Code: 162. Request ID: 80. | 2016-09-18 18:26:57 HD Request # 18 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 432000. | 2016-09-18 18:26:57 HD Request # 18 | Requesting 1 Day of data at 30 secs with ending Date-Time at 2016-09-13 19:36:57 for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:57 HD Request # 18 | Message from IB: Historical Market Data Service error message:No data of type DayChart is available for the exchange 'IDEM' and the security type 'Futures' and '86400 S' and '30 secs'. IB Error Code: 162. Request ID: 81. | 2016-09-18 18:26:57 HD Request # 18 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 345600. | 2016-09-18 18:26:57 HD Request # 18 | Requesting 1 Day of data at 30 secs with ending Date-Time at 2016-09-14 19:36:57 for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:57 HD Request # 18 | Message from IB: Historical Market Data Service error message:No data of type DayChart is available for the exchange 'IDEM' and the security type 'Futures' and '86400 S' and '30 secs'. IB Error Code: 162. Request ID: 82. | 2016-09-18 18:26:57 HD Request # 18 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 259200. | 2016-09-18 18:26:57 HD Request # 18 | Requesting 1 Day of data at 30 secs with ending Date-Time at 2016-09-15 19:36:57 for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:57 HD Request # 18 | Message from IB: Historical Market Data Service error message:No data of type DayChart is available for the exchange 'IDEM' and the security type 'Futures' and '86400 S' and '30 secs'. IB Error Code: 162. Request ID: 83. | 2016-09-18 18:26:57 HD Request # 18 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 172800. | 2016-09-18 18:26:57 HD Request # 18 | Requesting 1 Day of data at 30 secs with ending Date-Time at 2016-09-16 19:36:57 for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:57 HD Request # 18 | Message from IB: Historical Market Data Service error message:No data of type DayChart is available for the exchange 'IDEM' and the security type 'Futures' and '86400 S' and '30 secs'. IB Error Code: 162. Request ID: 84. | 2016-09-18 18:26:58 HD Request # 18 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 86400. | 2016-09-18 18:26:58 HD Request # 18 | Requesting 1 Day of data at 30 secs with ending Date-Time at 2016-09-17 19:36:57 for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:58 HD Request # 18 | Message from IB: Historical Market Data Service error message:No data of type DayChart is available for the exchange 'IDEM' and the security type 'Futures' and '86400 S' and '30 secs'. IB Error Code: 162. Request ID: 85. | 2016-09-18 18:26:58 HD Request # 18 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 0. | 2016-09-18 18:26:58 HD Request # 18 | Requesting 1 Day of data at 30 secs with ending Date-Time at 2016-09-18 19:36:57 for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:58 HD Request # 18 | Message from IB: Historical Market Data Service error message:No data of type DayChart is available for the exchange 'IDEM' and the security type 'Futures' and '86400 S' and '30 secs'. IB Error Code: 162. Request ID: 86. | 2016-09-18 18:26:58 HD Request # 18 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:58 HD Request # 18 | Intraday download COMPLETE for FTMIB-201612-IDEM-EUR-5. Completion time: 0s. Unique request ID: 20 | 2016-09-18 18:26:58 Removed historical data download ID 20 | 2016-09-18 18:26:58 Real-time Intraday chart data file updates started for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:58 Opened cached Intraday file: C:\SierraChart\Data\FTMIB-201612-IDEM-EUR-5.scid | 2016-09-18 18:26:58 Intraday chart data file opened for FTMIB-201612-IDEM-EUR-5 | 2016-09-18 18:26:58 |
| [2016-09-18 19:47:24] |
| phaedonk - Posts: 352 |
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I need an answer here please.
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| [2016-09-18 20:15:54] |
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Why are you so anxious for an answer from us on a Sunday and when we cannot help with this? This is one of the messages: HD Request # 18 | Message from IB: Historical Market Data Service error message:No data of type DayChart is available for the exchange 'IDEM' and the security type 'Futures' and '86400 S' and '30 secs'. IB Error Code: 162. Request ID: 86. | 2016-09-18 18:26:58
Take the problem to Interactive Brokers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-09-18 20:16:23
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| [2016-09-19 05:47:47] |
| phaedonk - Posts: 352 |
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I was anxious because this is my job, and I saw you were answering other questions, so you were available. Is this a good enough reason? This seems to be sorted, I guess it was an issue with an IB server. |
| [2016-09-19 07:37:43] |
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OK understood. Thank you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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