Support Board
Date/Time: Fri, 10 Jan 2025 13:48:08 +0000
No data for ARRY and EXEL
View Count: 1264
| [2016-09-14 13:39:55] |
| Stephan908 - Posts: 46 |
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Hi, for some reason today I'm not getting data for ARRY, EXEL and AAPL stock symbols. Other symbols that I'm looking at are working fine. I'm using Sierra datafeed but I also tried switching to TDA but it's the same thing. I tried deleting all the scid and dly files in the data directory. Tried the 'delete and download' option also. Is there a way to fix this? Thanks!
Date Time Of Last Edit: 2016-09-14 13:47:11
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| [2016-09-14 13:54:08] |
| User900555 - Posts: 1 |
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I came here to post this same exact issue. Other symbols are fine but no data for today on AAPL, ARRY, and EXEL. Can we get a fix for this asap? Thanks!
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| [2016-09-14 14:10:42] |
| Stephan908 - Posts: 46 |
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Good to know I'm not the only one. I found a few more like that. COMM, PTX, LFVN, AGIO, CBRL... since I tried another datafeed, my guess is that the issue is not with the data. When I look at my chart settings, the 'date range in file' is not showing the most current date. The working symbols are showing 2016-09-14 but the ones that are not working are stuck on 2016-09-13. I tried changing the 'use data range' option to force it to go to 2016-09-14 but that didn't do anything. Thanks.
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| [2016-09-14 14:12:35] |
| User713273 - Posts: 409 |
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NFLX also, using SC data feed
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| [2016-09-14 14:30:58] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-14 14:44:54] |
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The NASDAQ data feed is now working again. This was a Barchart data problem with NASDAQ stocks. We have contacted them about it for an explanation. The data feed came back at 10:37 AM US Eastern time. There is missing Intraday data up until this time for today. Will patch the missing data as soon as is possible. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-09-14 17:27:34
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| [2016-09-14 14:48:13] |
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Message from Barchart about this issue: We are aware.
We switched to the backup. We will fix the history. We are still reviewing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-14 15:55:38] |
| Stephan908 - Posts: 46 |
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Thank you for looking into the issue. I can confirm that data is coming in now but we are definitely missing data so hopefully they will fix that soon. Earlier I tried to switch datafeed but I think I missed a step.. after switching to another datafeed under Data/Trade Service Settings - 'Service', do we need to uncheck 'Allow Support for Sierra Chart Data Feeds' in order to switch? I didn't uncheck it earlier because I thought I can leave that checked so I can still get historical data from SC. Thanks. |
| [2016-09-14 17:28:40] |
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do we need to uncheck 'Allow Support for Sierra Chart Data Feeds' in order to switch?
Yes you would need to do this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-14 22:09:13] |
| User713273 - Posts: 409 |
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Have you heard back concerning the data mishap from this AM? Thx
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| [2016-09-14 22:42:43] |
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yes. It still will be about two hours from now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-14 22:52:43] |
| User713273 - Posts: 409 |
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OK, great. Has the root of the problem been established? thx
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| [2016-09-15 01:14:36] |
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We did not ask Barchart what the source of the problem was. We are working on filling in the missing data now. Please allow about one hour to complete. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-15 01:39:49] |
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The missing data has now been filled in. Follow the instructions here to re-download the missing data: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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