Support Board
Date/Time: Fri, 10 Jan 2025 19:59:45 +0000
Pls answer my question and delete my free trial account
View Count: 3326
| [2016-08-26 10:22:55] |
| gtlhbkkj - Posts: 13 |
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Hi, I was planning to start trading FUTURES E-MINI SP500 with Interactive Brokers using Sierra Chart. In your Explanation I have read that there is a lot of Problems with IB and that you recommend to use any other Broker than Interactive Brokers. May I kindly ask you to send me 5-6 Broker companies which 1. are from your Point of view good for trade E-MINI SP500 FUTURES 2. do not cause Problems in Terms of data feed processing with your Software please send me your answer via Email. please delete my free Trial account. As soon as I open an account with any brocker other than Interactive Brokers, I will request this free Trial again. Thank you |
| [2016-08-26 10:24:26] |
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Do you already have an Interactive Brokers account? Also when you are ready to use the trial, you can just let us know at that time. So it does not need to be deleted. We will just extend it for another two weeks. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-26 11:04:04] |
| gtlhbkkj - Posts: 13 |
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I have currently no accounts with any Brokers.
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| [2016-08-26 12:19:33] |
| gtlhbkkj - Posts: 13 |
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Dear SUPPORT, I was willing to use Interactive Brokers as the cheapest service provider for futures trade, at the same time buying from them streaming data. At the same time I was willing to order a 34,- EUR / month version of SIERRA CHART. As long as you say that there is always a high probability of software conflict between your soft and streaming data from IB, I am thinking about two ways. The first way - to select another broker for futures trade, which software does not conflict with yours. Therefore I am kindly asking you to gve me 5-6 names of broker companies which 1. are from your Point of view good for trade E-MINI SP500 FUTURES 2. do not cause Problems in Terms of data feed processing with your Software The second way - to stay with IB, but at the same time ordering streaming data for SIERRA CHART from another provider. I am talking about one instrument only E-MINI FUTURES SP500. Can you please advise, where can I inexpensively buy streaming data for E-MINI FUTURES SP500 (CME Data only) in order to feed your SIERRA CHART. Thank you |
| [2016-08-26 12:42:34] |
| infpz - Posts: 826 |
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Hello gtlhbkkj, consider contacting me. We have been in the futures business 20 years and do the best support for Sierra. This is well evidenced by our YouTube channel, here is one of many playlists: https://www.youtube.com/playlist?list=PLxnPJP62Qw4WToR9bWRK-biOZhqX0lWg_ My name is Patrick, please feel free to reach out to me. Thanks, Patrick Zielbauer pz@infinityfutures.com 312-373-6228 |
| [2016-08-26 17:48:15] |
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You can find a list of brokers here: https://www.sierrachart.com/index.php?page=doc/links.php The second way - to stay with IB, but at the same time ordering streaming data for SIERRA CHART from another provider. I am talking about one instrument only E-MINI FUTURES SP500. Can you please advise, where can I inexpensively buy streaming data for E-MINI FUTURES SP500 (CME Data only) in order to feed your SIERRA CHART. Sierra Chart Exchange Data Feed You can consider using Infinity, or just use Interactive Brokers and the Sierra Chart data feed for reliable data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-26 21:38:16] |
| gtlhbkkj - Posts: 13 |
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I have allready sent a question to Infinity or just use Interactive Brokers and the Sierra Chart data feed for reliable data.
regarding IBhttp://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php From our perspective Interactive Brokers is an unnecessary burden to Sierra Chart support. If you plan to use Sierra Chart with Interactive Brokers consider instead using another supported Trading service especially if you plan to trade futures. From our perspective it is pointless to trade CME, ICE and EUREX futures through Interactive Brokers when there are many other good alternatives available. Interactive Brokers needs to adopt the DTC Protocol and implement it 100 percent according to the specifications because the problems with their API must come to an end. No one should have any tolerance of this any longer. Does it work with IB or it does not work? )) I was going to trade E-MINI FUTURES SP500 only. In case that I will select IB as my broker, shall I order API option from them in order to connect Sierra Chart to IB streaming data? Thank you |
| [2016-08-27 08:59:16] |
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Does it work with IB or it does not work? )) Yes it does work properly with Interactive Brokers.The information we wrote is from our perspective which is not necessarily a complete perspective because there are sometimes legal reasons and practical reasons why users would use Interactive Brokers. Also, we generally hear that other brokers have lower per trade fees for futures than Interactive Brokers. We understand, this is only our perspective and users have a completely different perspective and they need to use what is best for them. In case that I will select IB as my broker, shall I order API option from them in order to connect Sierra Chart to IB streaming data? Yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-27 12:30:06] |
| gtlhbkkj - Posts: 13 |
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Also, we generally hear that other brokers have lower per trade fees for futures than Interactive Brokers.
THank you for your tip. If you can not advise directly, then I need to check the brockers from your list one by one.https://www.sierrachart.com/index.php?page=doc/links.php . one of the last questions. Sorry, I do not understand your pricing. Please help to understand. E.g. supposed I want to trade E-MINI FUTURES SP500 only and need streaming and historical data for E-mini futures SP500 only. Other data I do not need. I need "Sierra Chart with Advanced Features (Service Package 5)" /// Price: 36 USD/month. It is clear. please explain your further pricing for two different options below: a) I have a trading software and streaming data from a broker from your list https://www.sierrachart.com/index.php?page=doc/links.php b) I have a trading software only from a broker and streaming + historical data from you. Thank you |
| [2016-08-28 00:00:07] |
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We cannot advise about any particular other broker regarding per contract fees. If you will be using Interactive Brokers you will also want to use the Sierra Chart Exchange Data Feed and the cost of that will be 38.25 USD per month which will give you real-time E-MINI FUTURES S&P500 data. a) I have a trading software and streaming data from a broker from your list https://www.sierrachart.com/index.php?page=doc/links.php
The pricing difference between these would simply be the 38.25 USD per month for the Sierra Chart Exchange Data Feed. If you do not require this, then this is an amount that you save.b) I have a trading software only from a broker and streaming + historical data from you. The cost of Sierra Chart with Advanced Features is the same in all cases. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-28 00:02:16
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| [2016-08-30 04:11:42] |
| jbbanks - Posts: 3 |
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Hi all, Jeff here from the fresh air state of washington state. I use interactive brokers and from what i can tell the api is running seamlessly with all my futures contracts using there data. Can someone fill me in on the issues? I mostly trade oil, any problems with the NYMEX futures data from interactive brokers being used with sierra charts?(I did read the setup instructions).
Date Time Of Last Edit: 2016-08-30 04:16:18
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| [2016-08-30 05:04:07] |
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If you are not having any issues, that is good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-03 08:23:40] |
| i960 - Posts: 360 |
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IMO the issues with IB are overblown. Yes, they have a goofy API at times, but I don't have major issues trading an IB account with SC.
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| [2016-09-03 09:02:16] |
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Some users do.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-03 21:00:01] |
| ertrader - Posts: 681 |
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I had been an IB user for 10+ years and was considering changing due to data issues. However, once SC added the ability to stream from their servers high quality data, I remained with IB and am very happy. The IB/SC/SC data solution is robust and IMO very good. I trade ES and NQ primarily with zero issues.
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| [2016-09-03 21:02:37] |
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This is good to know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-30 07:15:09] |
| gtlhbkkj - Posts: 13 |
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Also when you are ready to use the trial, you can just let us know at that time. So it does not need to be deleted. We will just extend it for another two weeks.
Hi, I am ready to use the Trial of SierraShart, Please activate and provide a link with instructions. Thank you. |
| [2016-09-30 07:45:09] |
| jbbanks - Posts: 3 |
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If i get data through SC can I trade just on IB platform using SC data connected through the API? If you understand what im trying to ask, IB data it self has been iffy for me as of this week, I was trading oil futures and it seems when alot of volume goes through some times, at least on the platform side, it goes completely nuts, giving out bad data untill the volume settles. I mean i realize i can use SC data stream to trade with SC it self but what happens to the data being offered through interactive brokers, how does SC data bypass that of what comes with IB traderworkstation? thx
Date Time Of Last Edit: 2016-09-30 07:47:39
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| [2016-09-30 09:14:17] |
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You can only use the Sierra Chart Data Feed within Sierra Chart. And it replaces the data feed from Interactive Brokers when Sierra Chart is connected to TWS. This happens automatically. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-30 10:37:08] |
| gtlhbkkj - Posts: 13 |
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Also when you are ready to use the trial, you can just let us know at that time. So it does not need to be deleted. We will just extend it for another two weeks.
Hi, I am ready to use the Trial of SierraShart, Please activate my Trial account. I am going to download and install Sierra Chart. Thank you. |
| [2016-09-30 11:09:48] |
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Your account has been activated and/or reset. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends, you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-30 19:04:13] |
| jbbanks - Posts: 3 |
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You can only use the Sierra Chart Data Feed within Sierra Chart. And it replaces the data feed from Interactive Brokers when Sierra Chart is connected to TWS.
thx for clarifying that for me, so theres no way to use SC data feed in the interactive brokers client, what im saying is so SC is connected through API, SC data is being used for SC software, but when say I use the domination window that Interactive brokers uses it will use interactive brokers data feed that comes with the platform and theres nothing i can do to change that if Im understanding you correctly. This happens automatically. Also I have another question, I think I read you can have up to 2 pcs connected, I run SC from a different pc then my interactive brokers client is on(Its on the same network, have you ever heard of having any issues with that? Do you not recommend doing that?) Can I run SC on my platform machine as well, as I said my platform machine that has interactive brokers on it isnt the pc that I use for SC just to reiterate. Thx for taking the time to answer my questions. Date Time Of Last Edit: 2016-09-30 19:05:15
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| [2016-09-30 23:39:38] |
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but when say I use the domination window that Interactive brokers uses it will use interactive brokers data feed that comes with the platform and theres nothing i can do to change that if Im understanding you correctly.
Yes if you are referring to TWS.Also I have another question, I think I read you can have up to 2 pcs connected, I run SC from a different pc then my interactive brokers client is on(Its on the same network, have you ever heard of having any issues with that? Do you not recommend doing that?) Can I run SC on my platform machine as well, as I said my platform machine that has interactive brokers on it isnt the pc that I use for SC just to reiterate. Thx for taking the time to answer my questions. Interactive Brokers Trading Service: Setup Instructions Also refer to: Data and Trading Communications (DTC) Protocol Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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