Support Board
Date/Time: Wed, 08 Jan 2025 18:00:36 +0000
New Broker Account Number Not showing in Trade Activity Log
View Count: 1007
| [2016-07-20 20:12:52] |
| User231754 - Posts: 11 |
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Switched to New Broker, and i am using same old downloaded Sierra Chart software....i have Not Downloaded New Sierra Chart software from New Broker. I have Not made any Trades with this New Broker, but i can see Old Broker Account Number in the Trade Activity Log of old activity, also i can see the Old Brokers Account Number,b But Not the New Brokers Account Number for me. Do i have to Download New Sierra Chart from New Brokers website? Everything is Connected to New Feed from CQG and looks Good as i compaired price with other platform to make sure that is Good. I thought of Clearing the Old Trade Activity in Trade Activity Log, But i am Not Sure if that will allow me to see my New Account Number in the drop down menu...i only can see the Old Broker account # for me which is Closed account. Why does my New Account Number Not show up in the drop down menu of the Trade Activity Log? The Balance is Correct from what was Deposited into the New Brokerage Account, and Reflects this in Sierra Chart which is Good. What do i Need to do in this matter as i cannot see the New Account Number for my New Broker? New Broker says i am Live...Ready to Trade...they told me i might need to Uninstall SC, and Reinstall SC? |
| [2016-07-20 21:55:52] |
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but i can see Old Broker Account Number in the Trade Activity Log of old activity This would be expected and is not a problem.You do not need to download a new copy of Sierra Chart. That is unnecessary. Just log into Sierra Chart with your Account Name and Password: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name You will only see the new Account Number in the Trade Activity log when there is trading activity on that account. Not before then. At this point there is nothing further you need to do other than start trading when you are ready. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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