Support Board
Date/Time: Wed, 08 Jan 2025 18:08:47 +0000
SC requests funds for unidentified service continuation
View Count: 652
| [2016-07-19 14:38:46] |
| Willson - Posts: 176 |
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I have tried to request info regarding the service being shutoff, I tried Useing support ticket. SC emailed me that I have no support tickets and that the support ticket is for a different account. The accounting page reports that I am using Amp. I have no arrangements with Amp. My level 3 expires on July 30 so that is probably not the issue. I don't know how to resolve any of this. Assistance appreciated |
| [2016-07-19 16:39:09] |
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Your Sierra Chart account is valid until 2016-08-01 . Regarding this message: Your Services Balance of 0.00 USD is too low to renew the Services activated on your account. You need a balance of at least 15.36 USD. You can activate and deactivate the Service Package on your account.
This just simply means that if you want to be able to use Sierra Chart past 2016-08-01, you need to make a payment. But this can be done anytime.
You will need to make a payment of 15.36 USD. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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