Support Board
Date/Time: Wed, 08 Jan 2025 17:27:42 +0000
Strange Chart/Order behaviour & Messages
View Count: 1393
| [2016-07-13 06:48:11] |
| User78442 - Posts: 260 |
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I placed a small 1C ES Order and received these messages; Trade Activity Log: File read result: 6845 records inserted. 0 records filtered. | 2016-07-11 16:34:35 Trade Activity Log: File date-time limits: Sim records date-time limit is 2016-06-26 00:00:00. Non-sim records date-time limit is 2016-04-09 00:00:00. Non-sim fill record date-time limit is 2015-07-12 00:00:00. | 2016-07-11 16:34:35 Notice - An overfill UpdateOrder call has occurred. InternalOrderID: 34471, Overfill Quantity: 1, Symbol: ESU6. | Symbol: ESU6 | TradeAccount: E73778 | InternalOrderID: 34471 | 2016-07-13 07:31:17 * Notice - An overfill UpdateOrder call has occurred. InternalOrderID: 34471, Overfill Quantity: 1, Symbol: ESU6. | Symbol: ESU6 | TradeAccount: E73778 | InternalOrderID: 34471 | 2016-07-13 07:34:11 * Notice - An overfill UpdateOrder call has occurred. InternalOrderID: 34471, Overfill Quantity: 1, Symbol: ESU6. | Symbol: ESU6 | TradeAccount: E73778 | InternalOrderID: 34471 | 2016-07-13 07:37:24 * GAIN Capital/OEC | There is currently an outstanding position request in progress for the account. The new position request has not been made. | 2016-07-13 07:38:03 Notice - An overfill UpdateOrder call has occurred. InternalOrderID: 34471, Overfill Quantity: 1, Symbol: ESU6. | Symbol: ESU6 | TradeAccount: E73778 | InternalOrderID: 34471 | 2016-07-13 07:40:57 * Notice - An overfill UpdateOrder call has occurred. InternalOrderID: 34471, Overfill Quantity: 1, Symbol: ESU6. | Symbol: ESU6 | TradeAccount: E73778 | InternalOrderID: 34471 | 2016-07-13 07:41:50 * The charts then reset for a period of about 8 minutes - the whole log was sent as an analysis |
| [2016-07-13 07:02:07] |
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1. Notice - An overfill UpdateOrder call has occurred. InternalOrderID: 34471, Overfill Quantity: 1, Symbol: ESU6. | Symbol: ESU6 | TradeAccount: E73778 | InternalOrderID: 34471 | 2016-07-13 07:40:57 *
The OEC server is not functioning properly. Consider using another trading service. Generally we recommend CQG and CTS.2. What do you mean by this: The charts then reset for a period of about 8 minutes 3. The Message Log is full of an enormous amount of messages related to errors with Continuous Futures Contract charts because you have the Days to Load setting in charts set extremely high. Do not load more than 10 years maximum. You are creating excessive messages and potential charting problems with such a high setting. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-13 07:40:35
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| [2016-07-13 07:42:00] |
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1. Our response on this was not complete. We were just suggesting the possibility of using other services due to the problem. However, we do need to tell OEC about this. We need to get the FIX log. Follow the instructions here: Providing FIX Log to Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-13 08:02:46] |
| User78442 - Posts: 260 |
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I only have extended days on my monthly & weekly charts - these are historical and nothing to do with OEC - These are from SC. The max days to load on an intraday chart is 500 days! The FIX log is another thing - Are you saying that you do not support or believe OEC is inferior to both CQG & CTS?? |
| [2016-07-13 08:15:27] |
| User78442 - Posts: 260 |
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Fix logs attached;
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Attachment Deleted. Private File Private File Private File Private File Private File |
| [2016-07-13 17:40:32] |
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I only have extended days on my monthly & weekly charts - these are historical and nothing to do with OEC - These are from SC.
Do not use a setting higher than 10-15 years!! Otherwise you are causing an excessive amount of error messages for historical data that is just not available.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-13 17:48:22
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| [2016-07-14 04:17:59] |
| User78442 - Posts: 260 |
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I have set my monthlies to 15 years
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| [2016-07-14 04:21:19] |
| User78442 - Posts: 260 |
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Can you please expand on 'the OEC Server is not functioning properly' - I am currently just trading 1-2 lots and will be expanding in the future - I need to ensure that OEC is rock solid or you need to advise otherwise.
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| [2016-07-14 06:03:51] |
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We have not yet had a chance to look at the FIX message log but we are doing this now and we will follow up with OEC about it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-15 01:32:51] |
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We have heard from OEC and they are going to take care of the problem. The problem is that when orders are sent during an order status request, the OEC server is setting the Execution Type indicating that a trade has just occurred when that is not the case. It is not a good issue that this is happening, however Sierra Chart is gracefully handling it without any consequence. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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