Support Board
Date/Time: Mon, 06 Jan 2025 09:20:25 +0000
I stopped receiving data for XPTUSD and XPDUSD
View Count: 1903
| [2016-06-15 10:12:27] |
| Ulaju - Posts: 56 |
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I stopped receiving data for london Platinum and Palladium (symbols XPTUSD and XPDUSD from CFD tab) on 11th of June. I have tried several things but nothing seems to work... the rest of symbols work fine. Any idea why this happened? |
| [2016-06-15 11:19:01] |
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We can see that FXCM is no longer providing data for these symbols: Symbol Error - XPDUSD is unknown, unavailable, or improperly formatted. Received a Market Data Request Reject message. (MDReqID: MD83; RejectReason: 0) Reason: No symbols found matching this request: XPD/USD | 2016-06-15 06:54:57 Symbol Error - XPTUSD is unknown, unavailable, or improperly formatted. Received a Market Data Request Reject message. (MDReqID: MD84; RejectReason: 0) Reason: No symbols found matching this request: XPT/USD | 2016-06-15 06:54:58 We will ask them about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-15 11:19:14
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| [2016-06-20 11:04:58] |
| Ulaju - Posts: 56 |
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Any news? I tried using continuous contracts of Platinum futures (symbol "PL-201607-NYMEX") and Palladium futures (PA-201609-NYMEX-USD-100) but the historical chart of Platinum futures starts from 2000 (a bit disappointing) and I get only 6 months of intraday data for Palladium futures... I find this insufficient since I use long-term range-bar charts to trade. I like to get at least 5-6 years of intraday data. XPTUSD and XPDUSD worked really well for me. Any idea how can I sort this out? |
| [2016-06-20 17:07:19] |
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Real-time data is no longer available for these symbols: XPTUSD and XPDUSD. However, historical data is. Follow the instructions here to update the Symbol Settings: http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettings When that is done, select Edit >> Download Data for All Historical Charts. To get longer-term Intraday data requires that you use the Continuous Futures Contract feature: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html If there is any missing data, refer to: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading You will get a lot more than 6 months of Intraday data for those symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-20 17:08:36
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