Support Board
Date/Time: Sat, 04 Jan 2025 08:19:43 +0000
Some stocks not updating in realtime
View Count: 689
| [2016-06-07 14:09:42] |
| User982736 - Posts: 46 |
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2 stocks I am following, GPN and TSS, are not updating in realtime.
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| [2016-06-07 16:34:36] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-07 17:17:17] |
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We checked and the symbols are updating in real-time on the server. There must be an issue on your side relating to them. Follow the instructions here to clear the Message Log: https://www.sierrachart.com/index.php?page=doc/doc_MessageLog.html#Clearing Reconnect to the data feed: https://www.sierrachart.com/index.php?page=doc/doc_FileMenu.html#ProcedureToReconnect And then provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Also refer to help topic 3.4: https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-07 17:35:01] |
| User982736 - Posts: 46 |
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This works until I change the symbol. If I go back to either stock I have to reconnect to get it to upate.
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| [2016-06-07 17:52:54] |
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When you have the problem, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Also refer to help topic 3.4 to see if data is being received for the symbol: https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-07 18:17:59] |
| User982736 - Posts: 46 |
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TSS is updating, but GPN is not. I open Current Quote Windows for GPN and there is no data. Here is my log. Software version: 1382 | 2016-06-07 13:04:36 Uses New Spreadsheets | 2016-06-07 13:04:36 Usage end date: 2016-07-05 | 2016-06-07 13:04:36 Enabled for: Advanced Features. | 2016-06-07 13:04:36 Enabled for: Sierra Chart Historical Data Service. | 2016-06-07 13:04:36 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-06-07 13:04:36 Enabled for: INDEXES_DATA_BARCHART | 2016-06-07 13:04:36 Enabled for: S&P Indices | 2016-06-07 13:04:36 Enabled for: NASDAQ Indices | 2016-06-07 13:04:36 Enabled for: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2016-06-07 13:04:36 Enabled for: BATS (NYSE, NASDAQ) | 2016-06-07 13:04:36 Received 1 data feed usernames. | 2016-06-07 13:04:36 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-06-07 13:04:36 Current selected Data/Trading service: SC Data - All Services | 2016-06-07 13:04:36 Chart Update Interval: 500 | 2016-06-07 13:04:36 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-06-07 13:04:36 2016-06-07 13:04:36 Local computer time | 2016-06-07 13:04:36 2016-06-07 18:04:36 Local computer time in UTC | 2016-06-07 13:04:36 2016-06-07 13:04:36 Local computer time in SC Time Zone | 2016-06-07 13:04:36 2016-06-07 13:17:42 Server time in UTC | 2016-06-07 13:04:36 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-06-07 13:04:36 Program path: C:\SierraChart\ | 2016-06-07 13:04:36 Data Files path: C:\SierraChart\Data\ | 2016-06-07 13:04:36 OS Version Number: 6.2 | 2016-06-07 13:04:36 Locale Information: C | 2016-06-07 13:04:36 GPN [M] Daily #1 | Reloading chart. | 2016-06-07 13:04:45 TSS [M] Daily #1 | Reloading chart. | 2016-06-07 13:04:46 TSS [M] Daily #1 | Reloading chart. | 2016-06-07 13:04:48 GPN [M] Daily #1 | Reloading chart. | 2016-06-07 13:05:00 TSS [M] Daily #1 | Reloading chart. | 2016-06-07 13:05:00 TSS [M] Daily #1 | Reloading chart. | 2016-06-07 13:05:04 GPN [M] Daily #1 | Reloading chart. | 2016-06-07 13:08:17 TSS [M] Daily #1 | Reloading chart. | 2016-06-07 13:08:17 TSS [M] Daily #1 | Reloading chart. | 2016-06-07 13:08:37 GPN [M] Daily #1 | Reloading chart. | 2016-06-07 13:08:47 TSS [M] Daily #1 | Reloading chart. | 2016-06-07 13:08:48 TSS [M] Daily #1 | Reloading chart. | 2016-06-07 13:08:54 GPN [M] Daily #1 | Reloading chart. | 2016-06-07 13:10:55 TSS [M] Daily #1 | Reloading chart. | 2016-06-07 13:10:55 TSS [M] Daily #1 | Reloading chart. | 2016-06-07 13:11:06 Symbol list exported to file: C:\SierraChart\Data\A+ Watchlist.SymbolList | 2016-06-07 13:13:45 GPN [M] Daily #1 | Reloading chart. | 2016-06-07 13:13:50 TSS [M] Daily #1 | Reloading chart. | 2016-06-07 13:13:51 TSS [M] Daily #1 | Reloading chart. | 2016-06-07 13:13:52 GPN [M] Daily #1 | Reloading chart. | 2016-06-07 13:14:07 TSS [M] Daily #1 | Reloading chart. | 2016-06-07 13:14:08 TSS [M] Daily #1 | Reloading chart. | 2016-06-07 13:14:12 |
| [2016-06-07 18:25:18] |
| User982736 - Posts: 46 |
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I closed the app and restarted and it seems to work now.
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| [2016-06-07 18:29:30] |
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Let us know if you have the problem again. We will look into it with remote assistance. So we can understand why this is happening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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