Support Board
Date/Time: Sat, 04 Jan 2025 07:34:53 +0000
waiting to connect issue
View Count: 933
| [2016-06-01 15:32:41] |
| johnbougearel - Posts: 26 |
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I think I have taken all the necessary steps since I was last on Sierra Charts in 2015. OpenEcry was bought by Gain so, I wonder if the service or server has changed on the data trade settings? I also changed brokers from sweet futures to stage 5 trading. I changed/updated this setting as well during the activate account settings. In addition, I changed the account number on the data/Trade Service settings from * to *. Date Time Of Last Edit: 2016-06-01 17:10:01
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| [2016-06-01 16:25:32] |
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Update Sierra Chart to the latest version following the steps here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate If you are not able to connect refer to the documentation here: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Sierra Chart Support |
| [2016-06-01 17:10:40] |
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If you still have trouble connecting, then provide us the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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