Support Board
Date/Time: Mon, 25 Nov 2024 23:26:22 +0000
End of month
View Count: 1005
| [2016-06-01 14:20:34] |
| MackenTosH11 - Posts: 13 |
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Are you for real that if you buy data it Always ends at the end of the month?? So I bought alot of data for the use of a couple of Days?! Why not the standard 30 Days??! If so,,, that is a terrible system
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| [2016-06-01 17:24:13] |
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In the case of exchange fees, they are charged in full no matter when they are activated in the month. This is the policy of the exchanges. Not of Sierra Chart. This is why it generally does not make sense to activate a higher-priced exchange near the end of the month. It is best to wait until the next month. There is nothing we can do to help with this. So you need to take your "terrible" complaint to the Chicago Mercantile exchange but you should be aware they are not going to pay any attention to any complaint like this. You were also told this in a text message and had to confirm it, before actually activating the exchange. Furthermore, the data feed itself for 35 USD a month was prorated when you activated it near the end of the month. This is what we see in the Transaction Log: Market Data Account: Barchart Account () has been flagged for cancellation at end of current billing period on the Barchart system. Reason for cancellation: Insufficient Balance.| Barchart result: OK Refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingCost Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-01 17:25:48
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| [2024-01-28 23:15:00] |
| User996503 - Posts: 14 |
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I purchased mine on 01-02-24 I believe but I did not activate the service./use it. If I activate my services today will that count towards the end of the month? Or should I wait until next month?
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| [2024-01-28 23:31:44] |
| Sierra_Chart Engineering - Posts: 17178 |
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Currently you have no exchanges active. At this point in time wait until the beginning of February.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-28 23:32:07
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