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ICE US markets through GAIN data feee do not update automatically and no market depth

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[2016-05-13 13:24:40] #1 [Go To First Post]
User40085 - Posts: 10
Dear SC Support, Everything worked fine until ICE implemented additional exchange fees about a month ago. I am paying subscription for ICE through my broker Daniels Trading / GAIN. Now SC will load the intra-day data, but will not update it automatically in real-time. If I hit disconnect, then re-connect it will refresh the chart up to date, but will still not continue updating. Also I do not see depth of market information anymore. This is the case with all ICE US markets (Sugar, Coffee, Cocoa, etc). Thank you in advance for you help.

[2016-05-13 17:11:08] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-05-13 17:35:57] #3 [Go To First Post]
User40085 - Posts: 10
Software version: 1395 \| 2016-05-13 13:34:12 Uses New Spreadsheets \| 2016-05-13 13:34:12 Usage end date: 2016-06-15 \| 2016-05-13 13:34:12 Enabled for: Advanced Features. \| 2016-05-13 13:34:12 Enabled for: Advanced Features 2. \| 2016-05-13 13:34:12 Enabled for: Sierra Chart Historical Data Service. \| 2016-05-13 13:34:12 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-05-13 13:34:12 Current selected Data/Trading service: GAIN Capital/OEC \| 2016-05-13 13:34:12 Chart Update Interval: 500 \| 2016-05-13 13:34:12 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-05-13 13:34:12 2016-05-13 13:34:15 Local computer time \| 2016-05-13 13:34:12 2016-05-13 17:34:15 Local computer time in UTC \| 2016-05-13 13:34:12 2016-05-13 13:34:15 Local computer time in SC Time Zone \| 2016-05-13 13:34:12 2016-05-13 17:34:20 Server time in UTC \| 2016-05-13 13:34:12 Local computer UTC time and Server UTC time difference: 5 seconds. \| 2016-05-13 13:34:12 Program path: C:\SierraChart\ \| 2016-05-13 13:34:12 Data Files path: C:\SierraChart\Data\ \| 2016-05-13 13:34:12 OS Version Number: 6.2 \| 2016-05-13 13:34:12 Locale Setting: C \| 2016-05-13 13:34:12 Checking for new symbol settings for oec \| 2016-05-13 13:34:12 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-05-13 13:34:12 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-05-13 13:34:12 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-05-13 13:34:12 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-05-13 13:34:12 Symbol settings are up-to-date for oec \| 2016-05-13 13:34:16 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-05-13 13:34:20 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-05-13 13:34:21 GainCapital FIX Trading socket (4) \| Connected. \| 2016-05-13 13:34:21 GainCapital FIX Trading socket (4) \| Starting TLS 1.2 connection. \| 2016-05-13 13:34:21 GainCapital FIX Trading socket (4) \| SSL connection established. \| 2016-05-13 13:34:21 GainCapital FIX Trading: Sending the Logon message. \| 2016-05-13 13:34:21 GainCapital FIX Trading: Received a sequence number that is ahead of the next expected sequence number. Expected sequence number 1. New sequence number 189 \| 2016-05-13 13:34:21 GainCapital FIX Trading: Received a Logout message. Text = MsgSeqNum too low, expecting 14 but received 1 \| 2016-05-13 13:34:21 GainCapital FIX Trading: Sending a Logout message. Text = Received Logout message. \| 2016-05-13 13:34:21 GainCapital FIX Trading socket (4) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-05-13 13:34:21 GainCapital FIX Trading socket (4) \| SSL has been shut down. \| 2016-05-13 13:34:21 GainCapital FIX Trading socket (4) \| SSL object has been freed. SSL state is now disconnected. \| 2016-05-13 13:34:21 GainCapital FIX Trading socket (4) \| Shutdown and closed. \| 2016-05-13 13:34:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-05-13 13:34:21 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-05-13 13:34:21 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-05-13 13:34:21 GAIN Capital/OEC \| Immediate disconnect from trading server detected. On next connect Logout will be sent first. \| 2016-05-13 13:34:21 GAIN Capital/OEC \| Disconnected from the FAST market data server. \| 2016-05-13 13:34:21 GAIN Capital/OEC \| Disconnected. \| 2016-05-13 13:34:21 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-05-13 13:34:21 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection closed by remote side. \| 2016-05-13 13:34:21 HTTPS connection to www.sierrachart.com:443 (3) \| Connection gracefully closed by remote side. \| 2016-05-13 13:34:21 HTTPS connection to www.sierrachart.com:443 (3) \| SSL object has been freed. SSL state is now disconnected. \| 2016-05-13 13:34:21 HTTPS connection to www.sierrachart.com:443 (3) \| Shutdown and closed. \| 2016-05-13 13:34:21 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-05-13 13:34:24 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-05-13 13:34:24 GainCapital FIX Trading socket (5) \| Connected. \| 2016-05-13 13:34:24 GainCapital FIX Trading socket (5) \| Starting TLS 1.2 connection. \| 2016-05-13 13:34:24 GainCapital FIX Trading socket (5) \| SSL connection established. \| 2016-05-13 13:34:24 GainCapital FIX Trading: Sending the Logon message. \| 2016-05-13 13:34:24 GainCapital FIX Trading socket (5) \| Closed. No error. \| 2016-05-13 13:34:24 GainCapital FIX Trading socket (5) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-05-13 13:34:24 GainCapital FIX Trading socket (5) \| SSL has been shut down. \| 2016-05-13 13:34:24 GainCapital FIX Trading socket (5) \| SSL object has been freed. SSL state is now disconnected. \| 2016-05-13 13:34:24 GainCapital FIX Trading socket (5) \| Shutdown and closed. \| 2016-05-13 13:34:24 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-05-13 13:34:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-05-13 13:34:24 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-05-13 13:34:24 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-05-13 13:34:24 GAIN Capital/OEC \| Disconnected. \| 2016-05-13 13:34:24 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-05-13 13:34:24 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-05-13 13:34:27 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-05-13 13:34:27 GainCapital FIX Trading socket (6) \| Connected. \| 2016-05-13 13:34:27 GainCapital FIX Trading socket (6) \| Starting TLS 1.2 connection. \| 2016-05-13 13:34:27 GainCapital FIX Trading socket (6) \| SSL connection established. \| 2016-05-13 13:34:27 GainCapital FIX Trading: Sending the Logon message. \| 2016-05-13 13:34:27 GainCapital FIX Trading: Received a sequence number that is ahead of the next expected sequence number. Expected sequence number 1. New sequence number 190 \| 2016-05-13 13:34:27 GainCapital FIX Trading \| Connected to trading server. \| 2016-05-13 13:34:27 GAIN Capital/OEC \| Connecting to market data server prod.gainfutures.com:9301. \| 2016-05-13 13:34:27 GainCapital FAST Data socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-05-13 13:34:28 GainCapital FAST Data socket (7) \| Connected. \| 2016-05-13 13:34:28 GainCapital FAST Data: Sending the Hello message. \| 2016-05-13 13:34:28 GainCapital FAST Data: Sending the Logon message. \| 2016-05-13 13:34:28 GAIN Capital/OEC \| Connected to data and trading server. \| 2016-05-13 13:34:28 GAIN Capital/OEC \| Starting real-time market data updates for: SB-MN6. ID: 1 \| 2016-05-13 13:34:30 GAIN Capital/OEC \| Starting real-time market data updates for: KC-MN6. ID: 2 \| 2016-05-13 13:34:30 GAIN Capital/OEC \| Starting real-time market data updates for: DX-MM6. ID: 3 \| 2016-05-13 13:34:30 GAIN Capital/OEC \| Starting real-time market data updates for: CC-MN6. ID: 4 \| 2016-05-13 13:34:30 Symbol Error - SB-MN6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled \| 2016-05-13 13:34:30 Symbol Error - SB-MN6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled \| 2016-05-13 13:34:30 Intraday data recording state for symbol SB-MN6 is set to download 'Pending'. \| 2016-05-13 13:34:31 HD Request # 2 \| Downloading Intraday chart data for SB-MN6 to the file SB-MN6.scid. Service: oec \| 2016-05-13 13:34:31 HD Request # 2 \| Download start Date-Time: 2016-05-13 09:42:49.000 \| 2016-05-13 13:34:31 HD Request # 2 \| Using server: ds4.sierracharts.com port 10149 \| 2016-05-13 13:34:31 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-05-13 13:34:31 Symbol Error - KC-MN6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled \| 2016-05-13 13:34:31 Symbol Error - KC-MN6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled \| 2016-05-13 13:34:31 Symbol Error - DX-MM6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled \| 2016-05-13 13:34:31 Symbol Error - DX-MM6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled \| 2016-05-13 13:34:31 Symbol Error - CC-MN6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled \| 2016-05-13 13:34:31 Symbol Error - CC-MN6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled \| 2016-05-13 13:34:31 Socket (8) \| Connected. \| 2016-05-13 13:34:31 HD Request # 2 \| Sending historical data logon request message. \| 2016-05-13 13:34:31 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2016-05-13 09:42:49. Record interval: 0. Symbol: SB-MN6 \| 2016-05-13 13:34:31 HD Request # 2 \| Decompressing data. \| 2016-05-13 13:34:31 HD Request # 2 \| Receiving Intraday data for SB-MN6 starting at 2016-05-13 09:42:49 \| 2016-05-13 13:34:31 HD Request # 2 \| Timestamp of first Intraday data file record written: 2016-05-13 09:42:51 \| 2016-05-13 13:34:31 GAIN Capital/OEC \| Starting real-time market data updates for: GCLF5. ID: 5 \| 2016-05-13 13:34:31 Intraday data recording state for symbol GCLF5 is set to download 'Pending'. \| 2016-05-13 13:34:31 Socket (8) \| Shutdown and closed. \| 2016-05-13 13:34:31 The network socket for historical data has been closed. \| 2016-05-13 13:34:31 HD Request # 2 \| Received 6991 records from 2016-05-13 09:42:49 to 2016-05-13 12:59:59 (3.3 hours) and wrote 6990 records for SB-MN6 \| 2016-05-13 13:34:31 HD Request # 2 \| Intraday download COMPLETE for SB-MN6. Completion time: 0s. Unique request ID: 1 \| 2016-05-13 13:34:31 Removed historical data download ID 1 \| 2016-05-13 13:34:31 Real-time Intraday chart data file updates started for SB-MN6 \| 2016-05-13 13:34:31 Opened cached Intraday file: C:\SierraChart\Data\SB-MN6.scid \| 2016-05-13 13:34:31 Intraday chart data file opened for SB-MN6 \| 2016-05-13 13:34:31 Symbol Error - GCLF5 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract \| 2016-05-13 13:34:31 HD Request # 3 \| Downloading Intraday chart data for GCLF5 to the file GCLF5.scid. Service: nymex \| 2016-05-13 13:34:31 HD Request # 3 \| Download start Date-Time: 2014-12-19 14:29:55.000 \| 2016-05-13 13:34:31 HD Request # 3 \| Using server: scdf2.sierracharts.com port 10149 \| 2016-05-13 13:34:31 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133. \| 2016-05-13 13:34:32 Symbol Error - GCLF5 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract \| 2016-05-13 13:34:32 Socket (9) \| Connected. \| 2016-05-13 13:34:32 HD Request # 3 \| Sending historical data logon request message. \| 2016-05-13 13:34:32 HD Request # 3 \| Requesting Intraday data. Start Date-Time: 2014-12-19 14:29:55. Record interval: 0. Symbol: CLF15 \| 2016-05-13 13:34:32 HD Request # 3 \| Decompressing data. \| 2016-05-13 13:34:32 HD Request # 3 \| Receiving Intraday data for GCLF5 starting at 2014-12-19 14:29:55 \| 2016-05-13 13:34:32 Socket (9) \| Shutdown and closed. \| 2016-05-13 13:34:32 The network socket for historical data has been closed. \| 2016-05-13 13:34:32 HD Request # 3 \| Received 39 records from 2014-12-19 14:29:55 to 2014-12-19 14:29:55 (0.0 seconds) and wrote 0 records for GCLF5 \| 2016-05-13 13:34:32 HD Request # 3 \| Intraday download COMPLETE for GCLF5. Completion time: 0s. Unique request ID: 2 \| 2016-05-13 13:34:32 Removed historical data download ID 2 \| 2016-05-13 13:34:32 Real-time Intraday chart data file updates started for GCLF5 \| 2016-05-13 13:34:32 Opened cached Intraday file: C:\SierraChart\Data\GCLF5.scid \| 2016-05-13 13:34:32 Intraday chart data file opened for GCLF5 \| 2016-05-13 13:34:32 Requesting market depth updates for: SB-MN6 if supported. \| 2016-05-13 13:34:33 Symbol Error - SB-MN6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled \| 2016-05-13 13:34:33 GAIN Capital/OEC: Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 \| 2016-05-13 13:34:33

[2016-05-13 17:46:36] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
These are the relevant messages: Symbol Error - KC-MN6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled \| 2016-05-13 13:34:31 Symbol Error - KC-MN6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled \| 2016-05-13 13:34:31 Symbol Error - DX-MM6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled \| 2016-05-13 13:34:31 Symbol Error - DX-MM6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled \| 2016-05-13 13:34:31 Symbol Error - CC-MN6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled \| 2016-05-13 13:34:31 Symbol Error - CC-MN6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled \| 2016-05-13 13:34:31 Symbol Error - SB-MN6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled \| 2016-05-13 13:34:33 Refer to: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#DataFeedNotEntitled For further help you must contact Gain Capital about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-05-13 18:06:21] #5 [Go To First Post]
User40085 - Posts: 10
Thank you, I appreciate your help. I will contact Gain. I am paying Gain for the data for these markets and I do get normal live feed and market depth on the broker's trading software I am using (dtPro).

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