Support Board
Date/Time: Sat, 23 Nov 2024 11:17:54 +0000
Unable to execute live automated trade
View Count: 1672
| [2013-07-10 02:38:06] |
| HeavyMike - Posts: 25 |
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I'm using Infinity Brokers and I believe I have everything setup correctly to do live automated trades, but when it came time to execute the trade I got this error in the Log. Does anyone know why my trades are not being sent to Infinity Brokers? ------------------- Trade Order Error - GSP compatible service has indicated it does not support trading.. Internal Order ID: 18288. Symbol: ESU3 | 2013-07-09 16:04:50 Trade Order Error: Error submitting the parent order for symbol: ESU3 | 2013-07-09 16:04:50 Trade Order Error - GSP compatible service has indicated it does not support trading.. Internal Order ID: 18291. Symbol: ESU3 | 2013-07-09 16:04:56 Trade Order Error: Error submitting the parent order for symbol: ESU3 | 2013-07-09 16:04:56 ------------------- |
| [2013-07-10 02:46:02] |
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Select File >> Disconnect and File >> Connect to Data Feed to reestablish the connection.
Sierra Chart Support |
| [2013-07-10 02:54:21] |
| HeavyMike - Posts: 25 |
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Ok, but it showed green and that I was connected already. I did what you suggested by disconnecting and reconnecting. Does this mean that I have to do this periodically? How do I know if I need to do this?
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| [2013-07-10 03:14:03] |
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Update to the latest version by selecting Help >> Download Current Version. There should not be a need to manually do this with the latest version. The reason this was required, because as a safety measure TransAct asked us to not connect to the order server when the user is in trade simulation mode. So apparently at the time the connection was made you had trade simulation mode enabled and disabled that during the connection. In the latest version, when you disable trade simulation mode, a reconnection will automatically occur. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-10 03:51:37] |
| HeavyMike - Posts: 25 |
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Ah, that makes sense. Thanks!
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