Support Board
Date/Time: Sat, 28 Dec 2024 23:28:56 +0000
past couple days of data has been skipped
View Count: 856
| [2016-05-04 07:43:22] |
| User996838 - Posts: 3 |
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Hi, The past couple days of historical data is missing for my products. In the attachment you can find a screenshot of the Bund (June contract) where there is no data between 04-29 and today and the EUR/USD (June contract) no data between 01-05 and today. thanks in advance for your help |
 historical data issue.png / V - Attached On 2016-05-04 07:42:13 UTC - Size: 147.22 KB - 265 views |
| [2016-05-04 14:20:32] |
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You definitely should be receiving a notice about this when you start Sierra Chart. You need to update to the latest prerelease which is 1405. Here are the instructions to update: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate To download the missing data in an Intraday chart, follow these instructions: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-05 12:25:40] |
| User996838 - Posts: 3 |
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Hi, I already had the most updated version. I've also followed the steps in the link except for step 5 as it didn't specify where I could find "Edit >> Delete All Data And Download " could you please help me where I can find that. the other steps didn't help. Besides, today I was out from 9 am to 1 pm (GMT) and now there is also no data between this period. I've restarted sierra and all but no result. thanks for your help |
| [2016-05-05 17:28:51] |
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You are still using version 1400. This is not the right version. You need to be running version 1405 or higher. You need to update to the "Prerelease". Use Help >> Download Prerelease. "Edit >> Delete All Data And Download " is on the Edit menu at the top of the program. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-05 20:47:40] |
| User996838 - Posts: 3 |
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Hi, thanks so much for your help! that did the trick. thanks again |
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