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Demo CQG

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[2016-05-02 19:05:40]
User64530 - Posts: 4
Hello,

I can't get real time quotes for several products such as British pound in Sierra Chart. The Chart says that symbol F.USD.BP6M16 is unknown while I need to delete/download data to get the last candles (please see attached pic). Some others such as F.USD.EU6M16 work fine.

Thank you for your answer.

Best Regards,
imageImage4.jpg / V - Attached On 2016-05-02 19:04:08 UTC - Size: 375.57 KB - 287 views
Attachment Deleted.
[2016-05-02 19:13:32]
Sierra Chart Engineering - Posts: 104368
Refer to:
CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2016-05-04 16:12:11]
User64530 - Posts: 4
Hi,

I have checked the following link : http://www.sierrachart.com/index.php?page=doc/CQGTrading.php#MarketDataAuthorizationsForSymbols but it does not help.

I have also talked to people from AMP but it seems to be an issue on your side.

I am testing a 14 days trial with AMP Futures/CQG Feed but several symbols are unknown :

F.US.EU6M16 : works fine
F.US.BP6M16 : no real time - symbol unknown
F.US.NE6M16 : no real time - symbol unknown
F.US.JY6M16 : works fine
F.US.DA6M16 : works fine
F.US.CA6M16 : no real time - symbol unknown
F.US.SF6M16 : no real time - symbol unknown

For the unknown symbols, when I delete/download data or disconnect/reconnect the feed, I can get the last candles, but nothing comes up in real time, what is very strange.

Thank you for your help.
[2016-05-04 16:18:07]
Sierra Chart Engineering - Posts: 104368
but it seems to be an issue on your side.
We can assure you this is definitely not the case!

The symbols that you do not receive real-time data for, are not authorized on your CQG account. It is that simple. We cannot help with that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2016-05-04 16:18:27

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