Support Board
Date/Time: Sat, 28 Dec 2024 22:01:12 +0000
Attached take profit order remains active after stop is hit
View Count: 992
| [2016-04-28 09:32:38] |
| User261741 - Posts: 22 |
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I am trading with Interactive brokers and have been placing hundreds of orders like this through Sierra chart. In last few days, when my stop loss order is hit, my take profit order remains active? I asked IB and they said that they only see separate limit order sent to them... Do you know what is the problem? Thanks in advance! Trading message from IB: Order Event Warning:Attribute 'Outside Regular Trading Hours' is ignored based on the order type and destination. PlaceOrder is now being processed. Error Code: 2109. ServiceOrderID: 1090. | 2016-04-28 10:06:56 Interactive Brokers | Sent reqOpenOrders request | 2016-04-28 10:07:10 Trading message from IB: Order Event Warning:Attribute 'Outside Regular Trading Hours' is ignored based on the order type and destination. PlaceOrder is now being processed. Error Code: 2109. ServiceOrderID: 1091. | 2016-04-28 10:16:32 Trading message from IB: Order Event Warning:Attribute 'Outside Regular Trading Hours' is ignored based on the order type and destination. PlaceOrder is now being processed. Error Code: 2109. ServiceOrderID: 1092. | 2016-04-28 10:16:32 Interactive Brokers | Stopping automatic Trade Position updates for account: U127* | 2016-04-28 10:16:37 Interactive Brokers | Requesting Trade Positions (IB account data updates) for account: U127* | 2016-04-28 10:16:37 Interactive Brokers | Received Trade Positions download end message for account U127* | 2016-04-28 10:16:37 Interactive Brokers | Sent reqOpenOrders request | 2016-04-28 10:16:48 Trading server did not acknowledge new order | Symbol: EUR.USD-CASH-IDEALPRO | TradeAccount: U1274279 | InternalOrderID: 17641 | 2016-04-28 10:16:48 * Trading message from IB: Order Event Warning:Attribute 'Outside Regular Trading Hours' is ignored based on the order type and destination. PlaceOrder is now being processed. Error Code: 2109. ServiceOrderID: 1093. | 2016-04-28 10:16:49 Interactive Brokers | Sent reqOpenOrders request | 2016-04-28 10:17:03 Order Modification Error: Order modification not confirmed by user. Internal Order ID: 17641. Service Order ID: 1093 | 2016-04-28 10:19:57 |
| [2016-04-28 10:00:30] |
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Provide us the lines in the Trade Activity Log for the parent order and the Target and the Stop order. Here are instructions: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport You can also privately attach these as a file following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile So there is no misunderstanding on our side, tell us the internal order IDs of these orders. We only need to see one set of orders where you had a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-28 10:55:24] |
| User261741 - Posts: 22 |
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Parent order internal ID: 17639 Target order internal ID: 17640 Stop order internal ID: 17641, 17642 |
| [2016-04-28 16:44:54] |
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We also need to see the Trade Activity Log data. Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-28 16:45:08
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| [2016-04-29 13:59:08] |
| User261741 - Posts: 22 |
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Sorry, I didnt see any relevant info there... ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID Order 2016-04-28 09:50:30.394 Requesting Open orders from trading service Unspecified None Order 2016-04-28 09:51:40.375 Requesting Open orders from trading service Unspecified None Order 2016-04-28 09:52:01.902 Requesting Open orders from trading service Unspecified None Order 2016-04-28 10:07:10.540 Requesting Open orders from trading service Unspecified None Order 2016-04-28 10:16:48.508 Requesting Open orders from trading service Unspecified None Order 2016-04-28 10:17:03.576 Requesting Open orders from trading service Unspecified None Order 2016-04-28 10:30:59.127 Requesting Open orders from trading service Unspecified None |
| [2016-04-29 15:27:43] |
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Since we know the Internal Order ID numbers attach the entire Trade Activity Log following these instructions here: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#TradeActivityLogFileToSupport Make sure it is privately attached. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-02 11:43:15] |
| User261741 - Posts: 22 |
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Please find attached Trade Activity Log from 28th of April
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Private File |
| [2016-05-02 18:33:36] |
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Based on these internal order ID numbers: Parent order internal ID: 17639
Target order internal ID: 17640 Stop order internal ID: 17641, 17642 What you have described in the first post did not happen. The Target order did get canceled by Interactive Brokers: ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderStatus OrderType FillPrice Price Quantity PositionQuantity BuySell Price2 FilledQuantity TradeAccount OpenClose ParentInternalOrderID FillExecutionServiceID
Order 2016-04-28 04:53:17.148 EUR.USD-CASH-IDEALPRO IB order status update 17640 1092 Canceled Limit 1.12985 820000 Buy U1274279 Close 17639 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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