Support Board
Date/Time: Sat, 28 Dec 2024 08:32:16 +0000
data not updating on new instance
View Count: 1373
| [2016-04-27 15:13:44] |
| KhaosTrader - Posts: 128 |
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Hi, I am using T4 datafeed, and did the new instance, and the data is not updating real time on my chart. not sure what to do or why. please give advice..
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| [2016-04-27 16:13:56] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support |
| [2016-04-27 16:56:23] |
| KhaosTrader - Posts: 128 |
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Software version: 1400 | 2016-04-27 12:52:19 Uses New Spreadsheets | 2016-04-27 12:52:19 Usage end date: 2016-05-06 | 2016-04-27 12:52:19 Enabled for: Advanced Features. | 2016-04-27 12:52:19 Enabled for: Advanced Features 2. | 2016-04-27 12:52:19 Enabled for: Sierra Chart Historical Data Service. | 2016-04-27 12:52:19 Allow Support for Sierra Chart Data Feeds is disabled. | 2016-04-27 12:52:19 Current selected Data/Trading service: CTS T4 FIX | 2016-04-27 12:52:19 Chart Update Interval: 10 | 2016-04-27 12:52:19 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-04-27 12:52:19 2016-04-27 12:52:26 Local computer time | 2016-04-27 12:52:19 2016-04-27 16:52:26 Local computer time in UTC | 2016-04-27 12:52:19 2016-04-27 12:52:26 Local computer time in SC Time Zone | 2016-04-27 12:52:19 2016-04-27 16:52:23 Server time in UTC | 2016-04-27 12:52:19 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-04-27 12:52:19 Program path: C:\!JeffData\Dropbox\!!!SierraChart - TopStep\SierraChart\ | 2016-04-27 12:52:19 Data Files path: C:\!JeffData\Dropbox\!!!SierraChart - TopStep\SierraChart\Data\ | 2016-04-27 12:52:19 OS Version Number: 6.2 | 2016-04-27 12:52:19 Locale Setting: C | 2016-04-27 12:52:19 Created the DTC Protocol server. | 2016-04-27 12:52:19 Listening socket (728), port 0 | Failed to bind socket to 0.0.0.0:11099. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2016-04-27 12:52:19 * Listening socket (728), port 0 | Closed. | 2016-04-27 12:52:19 DTC Protocol Server failed to start listening on port 11099. | 2016-04-27 12:52:19 * Created the DTC Protocol historical data server. | 2016-04-27 12:52:19 Listening socket (996), port 0 | Failed to bind socket to 0.0.0.0:11098. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2016-04-27 12:52:19 * Listening socket (996), port 0 | Closed. | 2016-04-27 12:52:19 HD Server Manager | Error starting listening socket on port 11098 | 2016-04-27 12:52:19 Checking for new symbol settings for cts | 2016-04-27 12:52:19 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-27 12:52:19 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-04-27 12:52:19 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-04-27 12:52:19 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-04-27 12:52:27 Symbol settings are up-to-date for cts | 2016-04-27 12:52:28 Files to Open on Start up | Opening file: Symbol Volume.SymbolList | 2016-04-27 12:52:29 Files to Open on Start up | Opening file: COMBINE VER 8.cht | 2016-04-27 12:52:29 CTS T4 FIX | Using primary service for historical data for CL.20160600.CME_NY | 2016-04-27 12:52:29 CTS T4 FIX | Using primary service for historical data for CL.20160600.CME_NY | 2016-04-27 12:52:29 CTS T4 FIX | Using primary service for historical data for NQ.20160600.CME_Eq | 2016-04-27 12:52:29 CTS T4 FIX | Using primary service for historical data for NQ.20160600.CME_Eq | 2016-04-27 12:52:29 CTS T4 FIX | Using primary service for historical data for GC.20160600.CME_CO | 2016-04-27 12:52:29 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-04-27 12:52:33 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-04-27 12:52:33 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-04-27 12:52:33 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-04-27 12:52:33 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2016-04-27 12:52:33 CTS FIX - Firm: ptp | 2016-04-27 12:52:33 CTS FIX socket (0) | Resolved address fix-sim.t4login.com to IP 69.44.110.200. | 2016-04-27 12:52:33 CTS FIX socket (4) | Connected. | 2016-04-27 12:52:34 CTS FIX socket (4) | Starting TLS 1.0 connection. | 2016-04-27 12:52:34 CTS FIX socket (4) | SSL connection established. | 2016-04-27 12:52:34 CTS FIX socket (4) | SSL connection timed out. | 2016-04-27 12:52:55 * CTS FIX socket (4) | SSL connection failed. | 2016-04-27 12:52:55 CTS FIX socket (4) | SSL object has been freed. SSL state is now disconnected. | 2016-04-27 12:52:55 CTS FIX socket (4) | Shutdown and closed. | 2016-04-27 12:52:55 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2016-04-27 12:52:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-04-27 12:52:55 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-04-27 12:52:55 CTS T4 FIX | Disconnected. | 2016-04-27 12:52:55 CTS FIX: Disconnected. | 2016-04-27 12:52:55 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-04-27 12:52:55 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2016-04-27 12:52:58 CTS FIX - Firm: ptp | 2016-04-27 12:52:58 CTS FIX socket (0) | Resolved address fix-sim.t4login.com to IP 74.201.6.199. | 2016-04-27 12:52:58 CTS FIX socket (5) | Connected. | 2016-04-27 12:52:58 CTS FIX socket (5) | Starting TLS 1.0 connection. | 2016-04-27 12:52:58 CTS FIX socket (5) | SSL connection established. | 2016-04-27 12:52:59 CTS FIX: Sending the Logon message. | 2016-04-27 12:52:59 CTS FIX | FIX version: 4.3.52.0 | 2016-04-27 12:52:59 CTS T4 FIX | Connected to data and trading server. | 2016-04-27 12:52:59 CTS T4 FIX | Starting real-time market data updates for: CL.20160600.CME_NY. ID: 1 | 2016-04-27 12:52:59 CTS T4 FIX | Using primary service for historical data for CL.20160600.CME_NY | 2016-04-27 12:52:59 Intraday data recording state for symbol CL.20160600.CME_NY is set to download 'Pending'. | 2016-04-27 12:52:59 Delaying start of download for CL.20160600.CME_NY | 2016-04-27 12:52:59 CTS T4 FIX | Starting real-time market data updates for: NQ.20160600.CME_Eq. ID: 2 | 2016-04-27 12:52:59 CTS T4 FIX | Using primary service for historical data for NQ.20160600.CME_Eq | 2016-04-27 12:52:59 Intraday data recording state for symbol NQ.20160600.CME_Eq is set to download 'Pending'. | 2016-04-27 12:52:59 CTS T4 FIX | Starting real-time market data updates for: GC.20160600.CME_CO. ID: 3 | 2016-04-27 12:52:59 CTS T4 FIX | Using primary service for historical data for GC.20160600.CME_CO | 2016-04-27 12:52:59 Intraday data recording state for symbol GC.20160600.CME_CO is set to download 'Pending'. | 2016-04-27 12:52:59 CTS FIX: Received Account List collateral report. | 2016-04-27 12:52:59 CTS FIX: Subscribing to account: Kh* | 2016-04-27 12:52:59 Supported exchange: CME_CO (SIM:COMEX Futures) | 2016-04-27 12:53:00 Supported exchange: CME_EqOp (SIM:CME Equity Options) | 2016-04-27 12:53:00 Supported exchange: CME_NYOp (SIM:NYMEX Options) | 2016-04-27 12:53:00 Supported exchange: CME_AgOp (SIM:CME Agricultural Options) | 2016-04-27 12:53:00 Supported exchange: CME_Eq (SIM:CME Equity Futures) | 2016-04-27 12:53:00 Supported exchange: CME_In (SIM:CME Interest Rate Futures) | 2016-04-27 12:53:00 Supported exchange: CME_C (SIM:CBOT Commodity Futures) | 2016-04-27 12:53:00 Supported exchange: CME_KOp (SIM:KCBT Options) | 2016-04-27 12:53:00 Supported exchange: CME_F (SIM:CBOT Financial Futures) | 2016-04-27 12:53:00 Supported exchange: CME_E (SIM:CBOT Equity Futures) | 2016-04-27 12:53:00 Supported exchange: CME_COp (SIM:CBOT Commodity Options) | 2016-04-27 12:53:00 Supported exchange: CME_K (SIM:KCBT Futures) | 2016-04-27 12:53:00 Supported exchange: CME_EOp (SIM:CBOT Equity Options) | 2016-04-27 12:53:00 Supported exchange: CME_NY (SIM:NYMEX Futures) | 2016-04-27 12:53:00 Supported exchange: CME_Fo (SIM:CME Foreign Exchange Futures) | 2016-04-27 12:53:00 Supported exchange: CME_Ag (SIM:CME Agricultural Futures) | 2016-04-27 12:53:00 Supported exchange: CME_FoOp (SIM:CME Foreign Exchange Options) | 2016-04-27 12:53:00 Supported exchange: CME_FOp (SIM:CBOT Financial Options) | 2016-04-27 12:53:00 Supported exchange: CME_InOp (SIM:CME Interest Rate Options) | 2016-04-27 12:53:00 Supported exchange: CME_COOp (SIM:COMEX Options) | 2016-04-27 12:53:00 CTS T4 FIX | Sending security definition request for symbol CL.20160600.CME_NY | 2016-04-27 12:53:01 CTS T4 FIX | Received matching security definition for symbol CL.20160600.CME_NY. Subscribing to data. | 2016-04-27 12:53:01 CTS T4 FIX | Received 1 security definitions for underlying symbol CL | 2016-04-27 12:53:01 Delaying start of download for CL.20160600.CME_NY | 2016-04-27 12:53:02 CTS T4 FIX | Sending security definition request for symbol GC.20160600.CME_CO | 2016-04-27 12:53:02 CTS FIX: Received 'Account Update/Balance Data' collateral report. | 2016-04-27 12:53:02 CTS T4 FIX | Received matching security definition for symbol GC.20160600.CME_CO. Subscribing to data. | 2016-04-27 12:53:03 CTS T4 FIX | Received 1 security definitions for underlying symbol GC | 2016-04-27 12:53:03 CTS T4 FIX | Sending security definition request for symbol NQ.20160600.CME_Eq | 2016-04-27 12:53:04 CTS T4 FIX | Received matching security definition for symbol NQ.20160600.CME_Eq. Subscribing to data. | 2016-04-27 12:53:04 CTS T4 FIX | Received 1 security definitions for underlying symbol NQ | 2016-04-27 12:53:04 HD Request # 2 | Downloading Intraday chart data for CL.20160600.CME_NY to the file CL.20160600.CME_NY.scid. Service: cts | 2016-04-27 12:53:04 HD Request # 2 | Download start Date-Time: 2016-04-27 12:32:45.000 | 2016-04-27 12:53:04 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2016-04-27 12:53:04 CTS FIX: Requesting Open Orders for account: Kh* | 2016-04-27 12:53:04 CTS FIX Historical Data socket (0) | Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229. | 2016-04-27 12:53:05 CTS FIX: Received Account List collateral report. | 2016-04-27 12:53:05 CTS FIX Historical Data socket (6) | Connected. | 2016-04-27 12:53:05 CTS FIX Historical Data socket (6) | Starting TLS 1.0 connection. | 2016-04-27 12:53:05 CTS FIX Historical Data socket (6) | SSL connection established. | 2016-04-27 12:53:05 CTS FIX Historical Data: Sending the Logon message. | 2016-04-27 12:53:06 Listening socket (1040), port 0 | Failed to bind socket to 0.0.0.0:11099. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2016-04-27 12:53:06 * Listening socket (1040), port 0 | Closed. | 2016-04-27 12:53:06 DTC Protocol Server failed to start listening on port 11099. | 2016-04-27 12:53:06 * HD Server Manager | Closing listening socket for port 0 | 2016-04-27 12:53:06 Listening socket (1040), port 0 | Failed to bind socket to 0.0.0.0:11098. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2016-04-27 12:53:06 * Listening socket (1040), port 0 | Closed. | 2016-04-27 12:53:06 HD Server Manager | Error starting listening socket on port 11098 | 2016-04-27 12:53:06 CTS FIX Historical Data: Connected to Historical data server. | 2016-04-27 12:53:06 HD Request # 2 | Requesting historical Tick data for CL.20160600.CME_NY from 2016-04-27 00:00:00 to 2016-04-27 00:00:00 (US Central Time). | 2016-04-27 12:53:06 HD Request # 2 | Receiving Intraday data for CL.20160600.CME_NY starting at 2016-04-26 18:00:00 | 2016-04-27 12:53:15 HD Request # 2 | Timestamp of first Intraday data file record written: 2016-04-27 12:32:45 | 2016-04-27 12:53:15 HD Request # 2 | Total records received: 277970 | 2016-04-27 12:53:15 HD Request # 2 | Requesting historical Tick data for CL.20160600.CME_NY from 2016-04-28 00:00:00 to 2016-04-28 00:00:00 (US Central Time). | 2016-04-27 12:53:15 HD Request # 2 | Total records received: 277970 | 2016-04-27 12:53:16 HD Request # 2 | Requesting historical Tick data for CL.20160600.CME_NY from 2016-04-29 00:00:00 to 2016-04-29 00:00:00 (US Central Time). | 2016-04-27 12:53:16 HD Request # 2 | Received 277970 records from 2016-04-26 18:00:00 to 2016-04-27 12:53:06 (18.9 hours) and wrote 6668 records for CL.20160600.CME_NY | 2016-04-27 12:53:16 Added 70 Time and Sales records to Intraday data file for CL.20160600.CME_NY after download. | 2016-04-27 12:53:16 HD Request # 2 | Intraday download COMPLETE for CL.20160600.CME_NY. Completion time: 12s. Unique request ID: 1 | 2016-04-27 12:53:16 Removed historical data download ID 1 | 2016-04-27 12:53:16 Real-time Intraday chart data file updates started for CL.20160600.CME_NY | 2016-04-27 12:53:16 Opened cached Intraday file: C:\!JeffData\Dropbox\!!!SierraChart - TopStep\SierraChart\Data\CL.20160600.CME_NY.scid | 2016-04-27 12:53:16 Intraday chart data file opened for CL.20160600.CME_NY | 2016-04-27 12:53:16 HD Request # 3 | Downloading Intraday chart data for NQ.20160600.CME_Eq to the file NQ.20160600.CME_Eq.scid. Service: cts | 2016-04-27 12:53:16 HD Request # 3 | Download start Date-Time: 2016-04-27 12:32:45.000 | 2016-04-27 12:53:16 HD Request # 3 | Requesting historical Tick data for NQ.20160600.CME_Eq from 2016-04-27 00:00:00 to 2016-04-27 00:00:00 (US Central Time). | 2016-04-27 12:53:16 HD Request # 3 | Receiving Intraday data for NQ.20160600.CME_Eq starting at 2016-04-26 18:00:00 | 2016-04-27 12:53:19 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-04-27 12:32:53 | 2016-04-27 12:53:19 HD Request # 3 | Total records received: 132349 | 2016-04-27 12:53:19 HD Request # 3 | Requesting historical Tick data for NQ.20160600.CME_Eq from 2016-04-28 00:00:00 to 2016-04-28 00:00:00 (US Central Time). | 2016-04-27 12:53:19 HD Request # 3 | Total records received: 132349 | 2016-04-27 12:53:20 HD Request # 3 | Requesting historical Tick data for NQ.20160600.CME_Eq from 2016-04-29 00:00:00 to 2016-04-29 00:00:00 (US Central Time). | 2016-04-27 12:53:20 HD Request # 3 | Received 132349 records from 2016-04-26 18:00:00 to 2016-04-27 12:53:15 (18.9 hours) and wrote 3105 records for NQ.20160600.CME_Eq | 2016-04-27 12:53:20 Added 19 Time and Sales records to Intraday data file for NQ.20160600.CME_Eq after download. | 2016-04-27 12:53:20 HD Request # 3 | Intraday download COMPLETE for NQ.20160600.CME_Eq. Completion time: 4s. Unique request ID: 2 | 2016-04-27 12:53:20 Removed historical data download ID 2 | 2016-04-27 12:53:20 Real-time Intraday chart data file updates started for NQ.20160600.CME_Eq | 2016-04-27 12:53:20 Opened cached Intraday file: C:\!JeffData\Dropbox\!!!SierraChart - TopStep\SierraChart\Data\NQ.20160600.CME_Eq.scid | 2016-04-27 12:53:20 Intraday chart data file opened for NQ.20160600.CME_Eq | 2016-04-27 12:53:20 HD Request # 4 | Downloading Intraday chart data for GC.20160600.CME_CO to the file GC.20160600.CME_CO.scid. Service: cts | 2016-04-27 12:53:20 HD Request # 4 | Download start Date-Time: 2016-04-27 12:32:43.000 | 2016-04-27 12:53:20 HD Request # 4 | Requesting historical Tick data for GC.20160600.CME_CO from 2016-04-27 00:00:00 to 2016-04-27 00:00:00 (US Central Time). | 2016-04-27 12:53:20 HD Request # 4 | Receiving Intraday data for GC.20160600.CME_CO starting at 2016-04-26 18:00:00 | 2016-04-27 12:53:23 HD Request # 4 | Timestamp of first Intraday data file record written: 2016-04-27 12:32:48 | 2016-04-27 12:53:23 HD Request # 4 | Total records received: 88548 | 2016-04-27 12:53:23 HD Request # 4 | Requesting historical Tick data for GC.20160600.CME_CO from 2016-04-28 00:00:00 to 2016-04-28 00:00:00 (US Central Time). | 2016-04-27 12:53:23 HD Request # 4 | Total records received: 88548 | 2016-04-27 12:53:24 HD Request # 4 | Requesting historical Tick data for GC.20160600.CME_CO from 2016-04-29 00:00:00 to 2016-04-29 00:00:00 (US Central Time). | 2016-04-27 12:53:24 HD Request # 4 | Received 88548 records from 2016-04-26 18:00:00 to 2016-04-27 12:53:09 (18.9 hours) and wrote 1518 records for GC.20160600.CME_CO | 2016-04-27 12:53:24 Added 2 Time and Sales records to Intraday data file for GC.20160600.CME_CO after download. | 2016-04-27 12:53:24 HD Request # 4 | Intraday download COMPLETE for GC.20160600.CME_CO. Completion time: 4s. Unique request ID: 3 | 2016-04-27 12:53:24 Removed historical data download ID 3 | 2016-04-27 12:53:24 Real-time Intraday chart data file updates started for GC.20160600.CME_CO | 2016-04-27 12:53:24 Opened cached Intraday file: C:\!JeffData\Dropbox\!!!SierraChart - TopStep\SierraChart\Data\GC.20160600.CME_CO.scid | 2016-04-27 12:53:24 Intraday chart data file opened for GC.20160600.CME_CO | 2016-04-27 12:53:24 Listening socket (884), port 0 | Failed to bind socket to 0.0.0.0:11099. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2016-04-27 12:53:26 * Listening socket (884), port 0 | Closed. | 2016-04-27 12:53:26 DTC Protocol Server failed to start listening on port 11099. | 2016-04-27 12:53:26 * Remote instance connected: C:\!JeffData\Dropbox\!!!SierraChart - TopStep\SierraChart\SierraChartInstance_2\SierraChart.exe | 2016-04-27 12:53:30 Listening socket (1272), port 0 | Failed to bind socket to 0.0.0.0:11099. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2016-04-27 12:54:26 * Listening socket (1272), port 0 | Closed. | 2016-04-27 12:54:26 DTC Protocol Server failed to start listening on port 11099. | 2016-04-27 12:54:26 * |
| [2016-04-27 17:36:41] |
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This is the problem: Created the DTC Protocol server. | 2016-04-27 12:52:19
Listening socket (728), port 0 | Failed to bind socket to 0.0.0.0:11099. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2016-04-27 12:52:19 * Listening socket (728), port 0 | Closed. | 2016-04-27 12:52:19 DTC Protocol Server failed to start listening on port 11099. | 2016-04-27 12:52:19 * Created the DTC Protocol historical data server. | 2016-04-27 12:52:19 Listening socket (996), port 0 | Failed to bind socket to 0.0.0.0:11098. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2016-04-27 12:52:19 * Listening socket (996), port 0 | Closed. | 2016-04-27 12:52:19 HD Server Manager | Error starting listening socket on port 11098 | 2016-04-27 12:52:19 Apparently you have other copies of Sierra Chart which are also set to use the DTC Server. This server is enabled through Global Settings >> Data/Trade Service Settings >> SC Server Settings >> DTC Protocol Server. You need to disable it on the Sierra Chart instances where you do not want to use it. Or you need to change the port numbers to ones that do not conflict with others being used on your system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-27 18:02:48
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| [2016-04-27 17:57:30] |
| KhaosTrader - Posts: 128 |
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I have one that uses Topstep and the instance is spawned from that, i have another for my forex that uses SC datafeed. How do i configure so my forex one doesnt mess the topstep one up? |
| [2016-04-27 18:03:09] |
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This server is enabled through Global Settings >> Data/Trade Service Settings >> SC Server Settings >> DTC Protocol Server. You need to disable it on the Sierra Chart instances where you do not want to use it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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