Support Board
Date/Time: Sat, 28 Dec 2024 08:14:04 +0000
Can Not connect
View Count: 638
| [2016-04-26 18:04:08] |
| User613829 - Posts: 4 |
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I can not connect to the data feed for my account. I am opening this ticket, posting a screen capture, and sending the connection log as well. Date Time Of Last Edit: 2016-04-26 18:15:11
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Private File |
| [2016-04-26 18:15:39] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-26 18:31:55] |
| User613829 - Posts: 4 |
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Software version: 1392 | 2016-04-26 14:00:13 Uses New Spreadsheets | 2016-04-26 14:00:13 Usage end date: 2016-05-01 | 2016-04-26 14:00:13 Enabled for: Advanced Features. | 2016-04-26 14:00:13 Enabled for: Advanced Features 2. | 2016-04-26 14:00:13 Enabled for: Sierra Chart Historical Data Service. | 2016-04-26 14:00:13 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-26 14:00:13 Current selected Data/Trading service: CTS T4 FIX | 2016-04-26 14:00:13 Chart Update Interval: 500 | 2016-04-26 14:00:13 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-04-26 14:00:13 2016-04-26 14:00:18 Local computer time | 2016-04-26 14:00:13 2016-04-26 18:00:18 Local computer time in UTC | 2016-04-26 14:00:13 2016-04-26 14:00:18 Local computer time in SC Time Zone | 2016-04-26 14:00:13 2016-04-26 18:00:17 Server time in UTC | 2016-04-26 14:00:13 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-04-26 14:00:13 Program path: C:\SierraChart\ | 2016-04-26 14:00:13 Data Files path: C:\SierraChart\Data\ | 2016-04-26 14:00:13 OS Version Number: 6.2 | 2016-04-26 14:00:13 Locale Setting: C | 2016-04-26 14:00:13 Checking for new symbol settings for cts | 2016-04-26 14:00:13 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-26 14:00:13 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-04-26 14:00:13 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-04-26 14:00:13 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-04-26 14:00:13 Symbol settings are up-to-date for cts | 2016-04-26 14:00:19 Files to Open on Start up | Opening file: CL Chartbook 1.cht | 2016-04-26 14:00:21 CTS T4 FIX | Using primary service for historical data for CL.20160600.CME_NY | 2016-04-26 14:00:21 CTS T4 FIX | Using primary service for historical data for CL.20160600.CME_NY | 2016-04-26 14:00:21 CTS T4 FIX | Using primary service for historical data for CL.20160600.CME_NY | 2016-04-26 14:00:21 CTS T4 FIX | Using primary service for historical data for CL.20160600.CME_NY | 2016-04-26 14:00:21 CTS T4 FIX | Using primary service for historical data for CL.20160600.CME_NY | 2016-04-26 14:00:21 CTS T4 FIX | Using primary service for historical data for CL.20160600.CME_NY | 2016-04-26 14:00:21 Files to Open on Start up | Opening file: ES Chartbook 2.cht | 2016-04-26 14:00:21 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2016-04-26 14:29:30 CTS FIX - Firm: PTP | 2016-04-26 14:29:30 CTS FIX socket (0) | Resolved address fix-sim.t4login.com to IP 69.44.110.200. | 2016-04-26 14:29:30 CTS FIX socket (82) | Connected. | 2016-04-26 14:29:30 CTS FIX socket (82) | Starting TLS 1.0 connection. | 2016-04-26 14:29:30 CTS FIX socket (82) | SSL connection established. | 2016-04-26 14:29:30 CTS FIX: Sending the Logon message. | 2016-04-26 14:29:31 CTS FIX: Received a Logout message. Text = Too many failed login attempts: Your username has been locked out. Please contact your firm administrator to reset the user | 2016-04-26 14:29:31 CTS FIX: Sending a Logout message. Text = Received Logout message. | 2016-04-26 14:29:31 CTS FIX socket (82) | SSL shutdown indicates not able to send 'close notify'. | 2016-04-26 14:29:31 CTS FIX socket (82) | SSL has been shut down. | 2016-04-26 14:29:31 CTS FIX socket (82) | SSL object has been freed. SSL state is now disconnected. | 2016-04-26 14:29:31 CTS FIX socket (82) | Shutdown and closed. | 2016-04-26 14:29:31 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-04-26 14:29:31 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-04-26 14:29:31 CTS T4 FIX | Disconnected. | 2016-04-26 14:29:31 CTS FIX: Disconnected. | 2016-04-26 14:29:31 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-04-26 14:29:31 Date Time Of Last Edit: 2016-04-26 19:01:23
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| [2016-04-26 19:02:19] |
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This is the relevant message: CTS FIX: Received a Logout message. Text = Too many failed login attempts: Your username has been locked out. Please contact your firm administrator to reset the user | 2016-04-26 14:29:31 Contact your broker who will be able to help you with this. Also make sure you have properly followed the setup instructions here: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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