Support Board
Date/Time: Sat, 28 Dec 2024 07:33:52 +0000
No real-time data although I have live AMP trading account
View Count: 750
| [2016-04-21 20:03:19] |
| User60839 - Posts: 7 |
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Hello, I have live AMP trading and second Sierra instance is running but I do not see real time data. I have enabled "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts" data. What is wrong? Regards Miroslav |
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| [2016-04-21 20:14:11] |
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These are the relevant messages: NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2016-04-21 11:40:15
Remote instance requested data files: ESM16.scid, YMM16.scid | 2016-04-21 11:40:15 You need to use a single instance of Sierra Chart and connect it to your live trading account to be able to receive the real-time CME data. Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-21 20:15:18
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| [2016-04-21 20:15:05] |
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This is the correct link we meant to give in the prior post: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-21 20:22:59] |
| User60839 - Posts: 7 |
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But I need data with Market Depth from Sierra. Then I have to run two instances of Sierra Chart, is it right?
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| [2016-04-21 20:28:42] |
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No. You just use one copy of Sierra Chart connected to your AMP trading account and the Sierra Chart data feed will be received into that instance. All of this is explained right here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices Not sure where you read about two instances. If there is some information about this on some other website, it needs to be removed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-21 20:29:04
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| [2016-04-22 06:36:47] |
| User60839 - Posts: 7 |
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Thank you for explanation, now it is clear. I suppose my problem is I have two Sierra accounts. First I created mh512013, subscribed for Sierra platform and then I changed my AMP account to TTNet data feed and Sierra created my second account AC100553. Probably I have to use only AMP account but there is no subscription. Am I right? Is possible to move my subscriptions from mh512013 to AC100553 account?
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| [2016-04-22 06:46:22] |
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You need to use your own account mh512013. Refer to the instructions here: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name No need to use your AMP provided Sierra Chart account. Let us know if you need any other help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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