Support Board
Date/Time: Fri, 27 Dec 2024 15:44:48 +0000
Problems with Chart Trading Today - How to Close a Position
View Count: 654
| [2016-04-14 17:28:59] |
| User613829 - Posts: 4 |
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I have had many many problems today with my trading as I tried to setup chart trading. As I worked to setup the trading and test functionality, I have experienced many problems and the data to the charts seems to freeze and then load every 2 minutes or so. I placed a few trades and deleted those trades, as the day has progressed. I had a situation where a trade was placed, then deleted prior to a news announcement, but the screen was frozen, and when the data reloaded, I was in and quickly stopped out. I am going to check the computer and my internet connection for performance and consistent connectivity as well to rule out a simple physical layer problem. Right now, on my charts, I see NO trades in progress, but in the Trade Activity Log, I see a 4 lot trade in progress. Please advise how I close this trade out Jeff Date Time Of Last Edit: 2016-04-14 17:54:04
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Private File |
| [2016-04-14 18:57:17] |
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data to the charts seems to freeze and then load every 2 minutes or so.
We see you are using the CTS T4 data feed. This sounds like a problem with the data feed itself. When you notice a chart stop updating, refer to help topic 3.4:https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 Make sure Global Settings >> Data/Trade Service Settings >> Data Throughput and Buffering is set to Fast Trade. If you have to change this setting reconnect to the data feed: https://www.sierrachart.com/index.php?page=doc/doc_FileMenu.html#ProcedureToReconnect I had a situation where a trade was placed, then deleted prior to a news announcement, but the screen was frozen, and when the data reloaded, I was in and quickly stopped out. There is nothing we can do at this point but we can see what happened by looking at the Trade Activity Log for that particular order. Provide us the lines in the Trade Activity Log for that particular order: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport On the Trade Stats for Charts tab of the Trade Activity Log where you see an Open Quantity which is incorrect, refer to the documentation here about this: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#ChartTradeStatsTab Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-14 18:57:44
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| [2016-04-14 20:00:01] |
| User613829 - Posts: 4 |
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I followed the steps in the guides and was able to clear the incorrect data I am still getting data freezes and frequent data refreshes. I will be checking my internet connection for uses tonight. Thanks for the links. Date Time Of Last Edit: 2016-04-14 20:00:18
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