Support Board
Date/Time: Fri, 27 Dec 2024 00:35:59 +0000
Help..chart and AT stopped
View Count: 879
| [2016-04-06 13:59:28] |
| bwasi - Posts: 34 |
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I used AT chart / infinity ver SC 1392 / AT DOM 5.6.7.6. but lately chart and AT stopped together OR not synch with each other. I have put Timestamp error studies > no error And checked that time setting same with all charts and pc. ( although I found that chart setting time with 1st chart in chartbook can be different with other charts if global setting is different). Internet connection is okay - can acces to ther website. I use XP sp 3. Also informed broker Infinity - that I already followed (synchro time) I use atomic time clock checking. PLs advice. TQ |
| [2016-04-06 18:02:42] |
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Are you saying the data feed stops for no apparent reason? If so, refer to help topic 3.4: https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 If the data is delayed, refer to help topic 4: Prices / Data Falling Behind Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-08 15:19:53] |
| bwasi - Posts: 34 |
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I followed and checked all instructions in that link (1st link - frozen chart) ..still persist The log..I will dload the latest version.. _________ Software version: 1392 | 2016-04-08 10:39:28 Uses New Spreadsheets | 2016-04-08 10:39:28 Enabled for: Advanced Features. | 2016-04-08 10:39:28 Enabled for: Advanced Features 2. | 2016-04-08 10:39:28 Enabled for: Sierra Chart Historical Data Service. | 2016-04-08 10:39:28 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-08 10:39:28 Current selected Data/Trading service: TransAct Trading | 2016-04-08 10:39:28 Chart Update Interval: 600 | 2016-04-08 10:39:28 Service username command line set: on*** | 2016-04-08 10:39:28 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-04-08 10:39:28 2016-04-08 10:39:46 Local computer time | 2016-04-08 10:39:28 2016-04-08 14:39:46 Local computer time in UTC | 2016-04-08 10:39:28 2016-04-08 10:39:46 Local computer time in SC Time Zone | 2016-04-08 10:39:28 2016-04-08 14:38:04 Server time in UTC | 2016-04-08 10:39:28 Local computer UTC time and Server UTC time difference: 102 seconds. | 2016-04-08 10:39:28 Notice: Your computer's clock is off by 102 seconds. For help with this, press the 'Send for Analysis' button. | 2016-04-08 10:39:28 Program path: C:\SierraChart\SierraChartTransActMA\ | 2016-04-08 10:39:28 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2016-04-08 10:39:28 OS Version Number: 5.1 | 2016-04-08 10:39:28 Locale Setting: C | 2016-04-08 10:39:28 Checking for new symbol settings for ta | 2016-04-08 10:39:28 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-08 10:39:28 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-04-08 10:39:47 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-04-08 10:39:47 Files to Open on Start up | Opening file: biggolddiver.cht | 2016-04-08 10:39:49 Chart #2 has tagged chart #1 for full recalculation. Chartbook: biggolddiver.cht | 2016-04-08 10:39:49 Chart #2 has tagged chart #1 for full recalculation. Chartbook: biggolddiver.cht | 2016-04-08 10:39:49 Intraday data recording state for symbol CLK6 is set to download 'Pending'. | 2016-04-08 10:39:50 CLK6 10 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: biggolddiver.cht | 2016-04-08 10:39:50 HD Request # 2 | Downloading Intraday chart data for CLK6 to the file CLK6.scid. Service: ta | 2016-04-08 10:39:50 HD Request # 2 | Download start Date-Time: 2016-04-08 10:34:35.000 | 2016-04-08 10:39:50 HD Request # 2 | Using server: ds5.sierracharts.com port 10149 | 2016-04-08 10:39:50 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-04-08 10:39:50 Socket (4) | Connected. | 2016-04-08 10:39:50 HD Request # 2 | Sending historical data logon request message. | 2016-04-08 10:39:50 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-04-08 10:34:35. Record interval: 5. Symbol: CLK6 | 2016-04-08 10:39:51 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2016-04-08 10:39:51 Socket (4) | Shutdown and closed. | 2016-04-08 10:39:51 HD Request # 2 | Historical data for CLK6 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-04-08 10:39:51 The network socket for historical data has been closed. | 2016-04-08 10:39:51 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLK6 | 2016-04-08 10:39:51 HD Request # 2 | Intraday download COMPLETE for CLK6. Completion time: 1s. Unique request ID: 1 | 2016-04-08 10:39:51 Removed historical data download ID 1 | 2016-04-08 10:39:51 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-04-08 10:39:51 Chart #2 has tagged chart #1 for full recalculation. Chartbook: biggolddiver.cht | 2016-04-08 10:39:51 Symbol settings are up-to-date for ta | 2016-04-08 10:39:52 CLK6 10 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: biggolddiver.cht | 2016-04-08 10:39:52 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-04-08 10:39:53 Socket (5) | Connected. | 2016-04-08 10:39:53 TransAct Trading | Connected to server. | 2016-04-08 10:39:53 TransAct Trading | Sending logon request message. | 2016-04-08 10:39:53 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-04-08 10:39:57 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-04-08 10:39:57 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-04-08 10:39:57 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-04-08 10:39:57 TransAct Trading | Received logon response. | 2016-04-08 10:40:09 TransAct Trading | Server Name: Transact Futures/TransactToSierraBridge/1.3.5.0. | 2016-04-08 10:40:09 TransAct Trading | Server protocol version: 4. Client protocol version: 7 | 2016-04-08 10:40:09 TransAct Trading | Successfully connected. Operation Successful. | 2016-04-08 10:40:09 TransAct Trading | Trading is supported. | 2016-04-08 10:40:09 TransAct Trading | Order cancel and replace is supported. | 2016-04-08 10:40:09 TransAct Trading | Connected to data and trading server. | 2016-04-08 10:40:09 TransAct Trading | Starting real-time market data updates for: CLK6. ID: 1 | 2016-04-08 10:40:10 Intraday data recording state for symbol CLK6 is set to download 'Pending'. | 2016-04-08 10:40:10 DTC - Unrecognized message. Size: 84. Type: 110. | 2016-04-08 10:40:10 Delaying start of download for CLK6 | 2016-04-08 10:40:10 Delaying start of download for CLK6 | 2016-04-08 10:40:11 HD Request # 3 | Downloading Intraday chart data for CLK6 to the file CLK6.scid. Service: ta | 2016-04-08 10:40:15 HD Request # 3 | Download start Date-Time: 2016-04-08 10:34:35.000 | 2016-04-08 10:40:15 HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2016-04-08 10:40:15 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-04-08 10:40:15 Socket (6) | Connected. | 2016-04-08 10:40:15 HD Request # 3 | Sending historical data logon request message. | 2016-04-08 10:40:15 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2016-04-08 10:34:35. Record interval: 5. Symbol: CLK6 | 2016-04-08 10:40:16 HD Request # 3 | Decompressing data. | 2016-04-08 10:40:16 HD Request # 3 | Receiving Intraday data for CLK6 starting at 2016-04-08 10:34:35 | 2016-04-08 10:40:16 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-04-08 10:34:35 | 2016-04-08 10:40:16 Socket (6) | Shutdown and closed. | 2016-04-08 10:40:16 The network socket for historical data has been closed. | 2016-04-08 10:40:16 HD Request # 3 | Received 51 records from 2016-04-08 10:34:35 to 2016-04-08 10:38:45 (4.2 minutes) and wrote 51 records for CLK6 | 2016-04-08 10:40:16 HD Request # 3 | Intraday download COMPLETE for CLK6. Completion time: 0s. Unique request ID: 2 | 2016-04-08 10:40:16 Removed historical data download ID 2 | 2016-04-08 10:40:16 Real-time Intraday chart data file updates started for CLK6 | 2016-04-08 10:40:16 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\CLK6.scid | 2016-04-08 10:40:16 Intraday chart data file opened for CLK6 | 2016-04-08 10:40:16 Chart #2 has tagged chart #1 for full recalculation. Chartbook: biggolddiver.cht | 2016-04-08 10:40:16 CLK6 10 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: biggolddiver.cht | 2016-04-08 10:40:17 CLK6 10 Min #1 | Reloading chart. | 2016-04-08 23:08:34 CLK6 5 Min #2 | Reloading chart. | 2016-04-08 23:08:35 Chart #2 has tagged chart #1 for full recalculation. Chartbook: biggolddiver.cht | 2016-04-08 23:08:35 Chart #2 has tagged chart #1 for full recalculation. Chartbook: biggolddiver.cht | 2016-04-08 23:08:35 CLK6 5 Min #3 | Reloading chart. | 2016-04-08 23:08:35 CLK6 10 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: biggolddiver.cht | 2016-04-08 23:08:35 CLK6 5 Min #2 | Reloading chart. | 2016-04-08 23:09:19 Chart #2 has tagged chart #1 for full recalculation. Chartbook: biggolddiver.cht | 2016-04-08 23:09:19 Chart #2 has tagged chart #1 for full recalculation. Chartbook: biggolddiver.cht | 2016-04-08 23:09:19 CLK6 10 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: biggolddiver.cht | 2016-04-08 23:09:19 Chart #2 has tagged chart #1 for full recalculation. Chartbook: biggolddiver.cht | 2016-04-08 23:09:20 CLK6 10 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: biggolddiver.cht | 2016-04-08 23:09:20 A request for the latest software update has been made. | 2016-04-08 23:09:55 * The update is being downloaded in the background. When it is complete, you will be prompted. | 2016-04-08 23:09:55 * HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-08 23:09:55 HTTP connection to www.sierrachart.com:80 (22) | Connected. | 2016-04-08 23:09:55 There is no new version available. Thank you. | 2016-04-08 23:10:00 * HTTP connection to www.sierrachart.com:80 (22) | Closed. No error. | 2016-04-08 23:10:03 HTTP connection to www.sierrachart.com:80 (22) | Shutdown and closed. | 2016-04-08 23:10:03 |
| [2016-04-08 19:36:29] |
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If the data feed resumes by reconnecting following the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_FileMenu.html#ProcedureToReconnect Then this is a data feed problem and you will need to contact Transact support about this. This is something Sierra Chart does not have any control over. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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