Support Board
Date/Time: Fri, 27 Dec 2024 00:45:22 +0000
Problem with CQG real time data
View Count: 1143
| [2016-04-05 13:35:15] |
| User38346 - Posts: 7 |
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Hello. I have problem with CQG real time data. SC does not show market data from yesterday till SC start working today. When I tried to reload data it wrote download failed Software version: 1392 | 2016-04-05 08:14:36 Uses New Spreadsheets | 2016-04-05 08:14:36 Usage end date: 2016-04-22 | 2016-04-05 08:14:36 Enabled for: Advanced Features. | 2016-04-05 08:14:36 Enabled for: Advanced Features 2. | 2016-04-05 08:14:36 Enabled for: Sierra Chart Historical Data Service. | 2016-04-05 08:14:36 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-05 08:14:36 Current selected Data/Trading service: CQG FIX Trading | 2016-04-05 08:14:36 Chart Update Interval: 500 | 2016-04-05 08:14:36 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-04-05 08:14:36 2016-04-05 18:14:41 Local computer time | 2016-04-05 08:14:36 2016-04-05 13:14:41 Local computer time in UTC | 2016-04-05 08:14:36 2016-04-05 08:14:41 Local computer time in SC Time Zone | 2016-04-05 08:14:36 2016-04-05 13:14:40 Server time in UTC | 2016-04-05 08:14:36 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-04-05 08:14:36 Program path: C:\SierraChart\ | 2016-04-05 08:14:36 Data Files path: C:\SierraChart\Data\ | 2016-04-05 08:14:36 OS Version Number: 6.1 | 2016-04-05 08:14:36 Locale Setting: C | 2016-04-05 08:14:36 Checking for new symbol settings for cqg | 2016-04-05 08:14:36 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-05 08:14:36 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-04-05 08:14:36 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-04-05 08:14:36 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-04-05 08:14:43 Requesting symbol settings for cqg. Overwrite = off. | 2016-04-05 08:14:43 Symbol settings received. | 2016-04-05 08:14:44 Processed received symbol settings | 2016-04-05 08:14:44 Files to Open on Start up | Opening file: YM-1.cht | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:14:44 Files to Open on Start up | Opening file: YM-2.cht | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:14:44 Files to Open on Start up | Opening file: NQ-1.cht | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.ENQM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.ENQM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.ENQM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.ENQM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.ENQM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.ENQM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.ENQM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.ENQM16 | 2016-04-05 08:14:44 Files to Open on Start up | Opening file: NQ-2.cht | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.ENQM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.ENQM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.ENQM16 | 2016-04-05 08:14:44 CQG FIX Trading | Using primary service for historical data for F.US.ENQM16 | 2016-04-05 08:14:44 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-04-05 08:14:44 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-04-05 08:14:44 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-04-05 08:14:44 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-04-05 08:14:44 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-04-05 08:14:52 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-04-05 08:14:52 socket (4) | Connected. | 2016-04-05 08:14:52 CQG FIX: Sending the Logon message. | 2016-04-05 08:14:53 CQG FIX Trading | Connected to trading server. | 2016-04-05 08:14:53 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-04-05 08:14:53 CQG WebAPI | Connecting to websocket server. | 2016-04-05 08:14:53 CQG FIX - FCM name: Mirus | 2016-04-05 08:14:53 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35. | 2016-04-05 08:14:53 CQG WebAPI websocket (5) | Connected. | 2016-04-05 08:14:53 CQG WebAPI websocket (5) | Starting SSL 3/2 connection. | 2016-04-05 08:14:53 CQG WebAPI websocket (5) | SSL connection established. | 2016-04-05 08:14:55 CQG WebAPI | Opening websocket. | 2016-04-05 08:14:55 CQG WebAPI | Sending websocket handshake. | 2016-04-05 08:14:55 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-04-05 08:14:55 CQG WebAPI | Web socket state is now open. | 2016-04-05 08:14:55 CQG FIX Trading | Websocket connected. | 2016-04-05 08:14:55 CQG FIX Trading | Sending market data logon message. | 2016-04-05 08:14:55 CQG FIX Trading | Logon successful. Session Token = tFM3ZDi6WBjZgcD4AenuUuDqBmRtJ2vSZ+Vfmlk8sIk | 2016-04-05 08:14:56 CQG FIX Trading | Connected to data and trading server. | 2016-04-05 08:14:56 CQG FIX Trading | Starting real-time market data updates for: F.US.ENQM16. ID: 1 | 2016-04-05 08:14:56 CQG FIX Trading | Sending symbol resolution request for F.US.ENQM16. ID: 909880 | 2016-04-05 08:14:56 CQG FIX Trading | Using primary service for historical data for F.US.ENQM16 | 2016-04-05 08:14:56 Intraday data recording state for symbol F.US.ENQM16 is set to download 'Pending'. | 2016-04-05 08:14:56 Delaying start of download for F.US.ENQM16 | 2016-04-05 08:14:56 CQG FIX Trading | Starting real-time market data updates for: F.US.YMM16. ID: 2 | 2016-04-05 08:14:56 CQG FIX Trading | Sending symbol resolution request for F.US.YMM16. ID: 909881 | 2016-04-05 08:14:56 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:14:56 Intraday data recording state for symbol F.US.YMM16 is set to download 'Pending'. | 2016-04-05 08:14:56 CQG FIX Trading | Received symbol resolution report for symbol F.US.ENQM16. Request ID: 909880. Contract ID: 1. | 2016-04-05 08:14:57 CQG FIX Trading | Requesting market data for F.US.ENQM16 | 2016-04-05 08:14:57 CQG FIX Trading | Received symbol resolution report for symbol F.US.YMM16. Request ID: 909881. Contract ID: 2. | 2016-04-05 08:14:57 CQG FIX Trading | Requesting market data for F.US.YMM16 | 2016-04-05 08:14:57 Delaying start of download for F.US.ENQM16 | 2016-04-05 08:14:58 Requesting market depth updates for: F.US.ENQM16 if supported. | 2016-04-05 08:15:01 CQG FIX Trading | Requesting market data including full depth for F.US.ENQM16 | 2016-04-05 08:15:01 Requesting market depth updates for: F.US.YMM16 if supported. | 2016-04-05 08:15:01 CQG FIX Trading | Requesting market data including full depth for F.US.YMM16 | 2016-04-05 08:15:01 HD Request # 2 | Downloading Intraday chart data for F.US.ENQM16 to the file F.US.ENQM16.scid. Service: cqg | 2016-04-05 08:15:01 HD Request # 2 | Download start Date-Time: 2016-04-04 21:56:41.000 | 2016-04-05 08:15:01 HD Request # 2 | Error downloading historical Intraday data for F.US.ENQM16. Time and sales data for instrument F.US.ENQ (corresponding to ID = 1) is not allowed. | 2016-04-05 08:15:03 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.ENQM16 | 2016-04-05 08:15:03 HD Request # 2 | Intraday download COMPLETE for F.US.ENQM16. Completion time: 2s. Unique request ID: 1 | 2016-04-05 08:15:03 Removed historical data download ID 1 | 2016-04-05 08:15:03 Real-time Intraday chart data file updates started for F.US.ENQM16 | 2016-04-05 08:15:03 Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQM16.scid | 2016-04-05 08:15:03 Intraday chart data file opened for F.US.ENQM16 | 2016-04-05 08:15:03 HD Request # 3 | Downloading Intraday chart data for F.US.YMM16 to the file F.US.YMM16.scid. Service: cqg | 2016-04-05 08:15:03 HD Request # 3 | Download start Date-Time: 2016-04-04 21:57:42.000 | 2016-04-05 08:15:03 HD Request # 3 | Error downloading historical Intraday data for F.US.YMM16. Time and sales data for instrument F.US.YM (corresponding to ID = 2) is not allowed. | 2016-04-05 08:15:05 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.YMM16 | 2016-04-05 08:15:05 HD Request # 3 | Intraday download COMPLETE for F.US.YMM16. Completion time: 2s. Unique request ID: 2 | 2016-04-05 08:15:05 Removed historical data download ID 2 | 2016-04-05 08:15:05 Real-time Intraday chart data file updates started for F.US.YMM16 | 2016-04-05 08:15:05 Opened cached Intraday file: C:\SierraChart\Data\F.US.YMM16.scid | 2016-04-05 08:15:05 Intraday chart data file opened for F.US.YMM16 | 2016-04-05 08:15:05 Reloading all Intraday charts in active chartbook. | 2016-04-05 08:19:43 Reloading all Historical Daily charts in active chartbook. | 2016-04-05 08:19:43 F.US.YMM16 1 Min #8 | Reloading chart. | 2016-04-05 08:19:43 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:19:43 F.US.YMM16 5 Min #4 | Reloading chart. | 2016-04-05 08:19:43 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:19:43 F.US.YMM16 #7 | Reloading chart. | 2016-04-05 08:19:43 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:19:43 F.US.YMM16 1 Min #10 | Reloading chart. | 2016-04-05 08:19:43 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:19:43 F.US.YMM16 5 Min #2 | Reloading chart. | 2016-04-05 08:19:43 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:19:43 F.US.YMM16 5 Min #1 | Reloading chart. | 2016-04-05 08:19:43 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:19:43 F.US.YMM16 1 Min #3 | Reloading chart. | 2016-04-05 08:19:43 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:19:43 F.US.YMM16 15 Min #6 | Reloading chart. | 2016-04-05 08:19:43 CQG FIX Trading | Using primary service for historical data for F.US.YMM16 | 2016-04-05 08:19:43 |
| [2016-04-05 15:22:50] |
| User132703 - Posts: 1 |
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I am not able to connect to CQG Data Feed. Kindly extend your support.
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| [2016-04-05 16:25:18] |
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Regarding post #1, follow the instructions here to update the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps After that, to download the missing data follow through the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Regarding post #2, we have responded to your Account Support Ticket about this. If you need more help start a new Support Request on the Support Board: https://www.sierrachart.com/SupportBoard.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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