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Date/Time: Fri, 27 Dec 2024 15:49:11 +0000



Post From: Problem with CQG real time data

[2016-04-05 16:25:18]
Sierra Chart Engineering - Posts: 104368
Regarding post #1, follow the instructions here to update the Symbol Settings:

https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps

After that, to download the missing data follow through the instructions here:
https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart

Regarding post #2, we have responded to your Account Support Ticket about this.

If you need more help start a new Support Request on the Support Board:
https://www.sierrachart.com/SupportBoard.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing