Support Board
Date/Time: Fri, 27 Dec 2024 00:51:53 +0000
historical data
View Count: 782
| [2016-03-31 07:47:04] |
| User68094 - Posts: 11 |
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Dear sierra chart members. Since my last download i have gabs in my eurex charts (fdax,fesx,fgbl...), in the last 3 days. |
| [2016-03-31 08:16:31] |
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We see you are using the Rithmic trading platform service. We looked into this and historical data should work properly for those symbols. What we want you to do is as follows: Clear the Message Log: https://www.sierrachart.com/index.php?page=doc/doc_MessageLog.html#Clearing Go to one of those charts and right click on the chart before the missing data and select Delete and Download Data. After that provide a copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-31 08:28:15] |
| User68094 - Posts: 11 |
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ok, i tried. but it s not working.
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| [2016-03-31 08:31:53] |
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Are you having trouble providing the Message Log? Provide a copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-31 08:38:58] |
| User68094 - Posts: 11 |
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Software version: 1389 | 2016-03-31 10:35:53 Uses New Spreadsheets | 2016-03-31 10:35:53 Usage end date: 2016-04-20 | 2016-03-31 10:35:53 Enabled for: Advanced Features. | 2016-03-31 10:35:53 Enabled for: Sierra Chart Historical Data Service. | 2016-03-31 10:35:53 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-03-31 10:35:53 Current selected Data/Trading service: Rithmic Trading | 2016-03-31 10:35:53 Chart Update Interval: 500 | 2016-03-31 10:35:53 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2016-03-31 10:35:53 2016-03-31 10:35:53 Local computer time | 2016-03-31 10:35:53 2016-03-31 08:35:53 Local computer time in UTC | 2016-03-31 10:35:53 2016-03-31 10:35:53 Local computer time in SC Time Zone | 2016-03-31 10:35:53 2016-03-31 08:03:27 Server time in UTC | 2016-03-31 10:35:53 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-03-31 10:35:53 Program path: C:\SierraChart\ | 2016-03-31 10:35:53 Data Files path: C:\SierraChart\Data\ | 2016-03-31 10:35:53 OS Version Number: 6.2 | 2016-03-31 10:35:53 Locale Information: C | 2016-03-31 10:35:53 Rithmic Trading | Using primary service for historical data for FDAX0616-EUREX | 2016-03-31 10:36:04 Intraday data recording state for symbol FDAX0616-EUREX is set to download 'Pending'. | 2016-03-31 10:36:04 HD Request # 11 | Downloading Intraday chart data for FDAX0616-EUREX to the file FDAX0616-EUREX.scid. Service: rim | 2016-03-31 10:36:04 HD Request # 11 | Download start Date-Time: 2016-03-22 18:59:59.000 | 2016-03-31 10:36:04 HD Request # 11 | Disabling Intraday chart updating for symbol during historical data download. | 2016-03-31 10:36:04 HD Request # 11 | Sending historical data request. Start Date-Time: 2016-03-22 18:59:59. Record interval: 1. Symbol: FDAX0616-EUREX | 2016-03-31 10:36:04 Rithmic Trading | Message from server: Setting record interval to 1 tick. | 2016-03-31 10:36:04 Rithmic Trading | Message from server: Requesting historical Tick data. | 2016-03-31 10:36:04 HD Request # 11 | Receiving Intraday data for FDAX0616-EUREX starting at 2016-03-31 08:00:04 | 2016-03-31 10:36:06 HD Request # 11 | Truncating file to starting Date-Time of 2016-03-31 08:00:04 | 2016-03-31 10:36:06 HD Request # 11 | Timestamp of first Intraday data file record written: 2016-03-31 08:00:04 | 2016-03-31 10:36:06 HD Request # 11 | Received 15803 records from 2016-03-31 08:00:04 to 2016-03-31 10:36:05 (2.6 hours) and wrote 15803 records for FDAX0616-EUREX | 2016-03-31 10:36:06 HD Request # 11 | Intraday download COMPLETE for FDAX0616-EUREX. Completion time: 2s. Unique request ID: 12 | 2016-03-31 10:36:06 Removed historical data download ID 12 | 2016-03-31 10:36:06 Real-time Intraday chart data file updates started for FDAX0616-EUREX | 2016-03-31 10:36:06 Opened cached Intraday file: C:\SierraChart\Data\FDAX0616-EUREX.scid | 2016-03-31 10:36:06 Intraday chart data file opened for FDAX0616-EUREX | 2016-03-31 10:36:06 HD Request # 11 | Enabling Intraday chart updating for symbol. | 2016-03-31 10:36:06 HD Request # 11 | Reloading Intraday charts for FDAX0616-EUREX | 2016-03-31 10:36:06 Reloading all charts with filename: FDAX0616-EUREX.scid | 2016-03-31 10:36:06 FDAX0616-EUREX 5 Min #5 | Reloading chart. | 2016-03-31 10:36:06 Rithmic Trading | Using primary service for historical data for FDAX0616-EUREX | 2016-03-31 10:36:06 |
| [2016-03-31 08:39:54] |
| User68094 - Posts: 11 |
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can we change the rithmic?
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| [2016-03-31 08:41:13] |
| User68094 - Posts: 11 |
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it´s still not working
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| [2016-03-31 08:51:45] |
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Yes, we see what the problem is. We are thinking about a solution. Just give us about 2 hours. This is an unusual case because you are using EUREX through Rithmic. This is not common. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-31 08:54:13] |
| User68094 - Posts: 11 |
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ok thanks
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| [2016-03-31 09:37:00] |
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We will have a new release out in about 30 minutes to solve this. It will be prerelease 1390. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-31 10:00:57] |
| User68094 - Posts: 11 |
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i can download this at help, download prelease?
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| [2016-03-31 10:02:18] |
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Yes. We will let you know when it is ready. We are still working on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-31 10:44:01] |
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Update to prerelease 1390 by following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate The problem should be resolved but we are not 100 percent sure because we were not able to test it. Also update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps After the update you will need to re-download the missing data by right clicking on the chart before the missing data and selecting Delete and Download Data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-31 10:44:36
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| [2016-03-31 13:58:13] |
| User68094 - Posts: 11 |
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Ok! Very nice. The problem seems to be solved. Everything works as ususal. Thank you very much!! |
| [2016-03-31 16:38:29] |
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This is good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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