Support Board
Date/Time: Fri, 27 Dec 2024 00:29:35 +0000
additional balance too low
View Count: 637
| [2016-03-30 00:04:16] |
| dominikos - Posts: 106 |
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I received this email which clearly is incorrect: Your Additional Service Balance of 173.00 USD is not enough to cover the monthly fee of 86.5 USD for the Additional Services enabled on your Sierra Chart account which are scheduled to be renewed at the beginning of the upcoming month. Additional Services includes the Sierra Chart Exchange Data Feed. It does not include Sierra Chart service package usage time. You will need to make a payment of at least -86.5 USD using the link below: |
| [2016-03-30 00:47:04] |
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Earlier today, an email was sent indicating your Additional Services Balance was too low when it may have not been. If the message gave a balance which is higher than the monthly cost of the services, then disregard it. We apologize for this error. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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