Support Board
Date/Time: Fri, 27 Dec 2024 01:26:37 +0000
Missing data
View Count: 1153
| [2016-03-28 16:46:17] |
| EllenT - Posts: 21 |
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Hi, I continue to have problems, a) Missing data on some charts, not all. Attached is a copy of the Daily chart with no problem. Gives me the correct OHLC. The High in this case is 2039.75 The Second chart is 30 mins. The highest candle shows high of the day is 2033.50 There are missing candles obviously. I tried everything in the Help Section as well as all the suggestions given by Sierra Support Board in response to my last request for help. If the daily and weekly chart show the correct HIGH, I assume that the data from the data provider is not the issue. Nor is my internet connection. Is Sierra the problem? How can I rectify this problem? Thanks in advance for your help. Elaine |
 Daily_chart_March_28__2016.png / V - Attached On 2016-03-28 16:42:41 UTC - Size: 46.48 KB - 297 views 30_min_chart_Mar_28__2016.png / V - Attached On 2016-03-28 16:42:59 UTC - Size: 50.25 KB - 279 views Attachment Deleted. |
| [2016-03-28 17:15:52] |
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Clear the Message Log: https://www.sierrachart.com/index.php?page=doc/doc_MessageLog.html#Clearing Right-click on the chart before 3-24 and select Delete and Download Data. After the download completes post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-28 18:53:26] |
| EllenT - Posts: 21 |
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Here is the copy of the Message Log after following your instructions above. Elaine S Software version: 1380 | 2016-03-28 14:44:13 Uses New Spreadsheets | 2016-03-28 14:44:13 Usage end date: 2016-06-17 | 2016-03-28 14:44:13 Enabled for: Advanced Features. | 2016-03-28 14:44:13 Enabled for: Sierra Chart Historical Data Service. | 2016-03-28 14:44:13 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-03-28 14:44:13 Current selected Data/Trading service: GAIN Capital/OEC | 2016-03-28 14:44:13 Chart Update Interval: 500 | 2016-03-28 14:44:13 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-03-28 14:44:13 2016-03-28 14:44:13 Local computer time | 2016-03-28 14:44:13 2016-03-28 18:44:13 Local computer time in UTC | 2016-03-28 14:44:13 2016-03-28 14:44:13 Local computer time in SC Time Zone | 2016-03-28 14:44:13 2016-03-28 15:47:03 Server time in UTC | 2016-03-28 14:44:13 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-03-28 14:44:13 Program path: C:\SierraChart\ | 2016-03-28 14:44:13 Data Files path: C:\SierraChart\Data\ | 2016-03-28 14:44:13 OS Version Number: 6.1 | 2016-03-28 14:44:13 Locale Information: C | 2016-03-28 14:44:13 ESM6 Daily #25 | Reloading chart. | 2016-03-28 14:46:24 ESM6 30 Day #25 | Reloading chart. | 2016-03-28 14:46:40 Intraday data recording state for symbol ESM6 is set to download 'Pending'. | 2016-03-28 14:47:48 HD Request # 38 | Downloading Intraday chart data for ESM6 to the file ESM6.scid. Service: oec | 2016-03-28 14:47:48 HD Request # 38 | Download start Date-Time: 2016-03-23 20:59:59.000 | 2016-03-28 14:47:48 HD Request # 38 | Disabling Intraday chart updating for symbol during historical data download. | 2016-03-28 14:47:48 HD Request # 38 | Using server: ds4.sierracharts.com port 10149 | 2016-03-28 14:47:48 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-03-28 14:47:48 Socket (147) | Connected. | 2016-03-28 14:47:48 HD Request # 38 | Sending historical data logon request message. | 2016-03-28 14:47:48 HD Request # 38 | Requesting Intraday data. Start Date-Time: 2016-03-23 20:59:59. Record interval: 0. Symbol: ESM6 | 2016-03-28 14:47:48 HD Request # 38 | Decompressing data. | 2016-03-28 14:47:49 HD Request # 38 | Receiving Intraday data for ESM6 starting at 2016-03-23 20:59:59 | 2016-03-28 14:47:49 HD Request # 38 | Truncating file to starting Date-Time of 2016-03-23 20:59:59 | 2016-03-28 14:47:49 HD Request # 38 | Timestamp of first Intraday data file record written: 2016-03-23 20:59:59 | 2016-03-28 14:47:49 Socket (127) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2016-03-28 14:49:06 Socket (127) | Shutdown and closed. | 2016-03-28 14:49:06 SC DTC Data | Disconnected from the server. | 2016-03-28 14:49:06 SC DTC Data | Data feed disconnected. Will reconnect. | 2016-03-28 14:49:06 SC DTC Data | Connecting to the server ds3.sierracharts.com. Port 443 | 2016-03-28 14:49:08 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164. | 2016-03-28 14:49:09 Socket (149) | Connected. | 2016-03-28 14:49:09 SC DTC Data | Connected to server. | 2016-03-28 14:49:09 SC DTC Data | Sending Encoding Request to server | 2016-03-28 14:49:09 SC DTC Data | Setting DTC Encoding to Binary VLS | 2016-03-28 14:49:09 SC DTC Data | Sending logon request message. | 2016-03-28 14:49:09 SC DTC Data | Received logon response. | 2016-03-28 14:49:09 SC DTC Data | Server Name: SC Real-Time Server. | 2016-03-28 14:49:09 SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2016-03-28 14:49:09 SC DTC Data | Successfully connected. | 2016-03-28 14:49:09 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2016-03-28 14:49:09 SC DTC Data | Restarting real-time data updates for symbol: TICK-NYSE | 2016-03-28 14:49:09 Intraday data recording state for symbol TRIN-SP is set to download 'Pending'. | 2016-03-28 14:49:09 SC DTC Data | Restarting real-time data updates for symbol: TRIN-SP | 2016-03-28 14:49:09 HD Request # 38 | Error downloading historical Intraday data for ESM6. The download timed out. | 2016-03-28 14:50:48 Socket (147) | Shutdown and closed. | 2016-03-28 14:50:48 HD Request # 38 | Received 5330 records from 2016-03-23 20:59:59 to 2016-03-23 22:25:30 (85.5 minutes) and wrote 5330 records for ESM6 | 2016-03-28 14:50:48 Added 1082 Time and Sales records to Intraday data file for ESM6 after download. | 2016-03-28 14:50:48 HD Request # 38 | Intraday download COMPLETE for ESM6. Completion time: 3m. Unique request ID: 38 | 2016-03-28 14:50:48 Removed historical data download ID 38 | 2016-03-28 14:50:48 Real-time Intraday chart data file updates started for ESM6 | 2016-03-28 14:50:48 Opened cached Intraday file: C:\SierraChart\Data\ESM6.scid | 2016-03-28 14:50:48 Intraday chart data file opened for ESM6 | 2016-03-28 14:50:48 HD Request # 38 | Enabling Intraday chart updating for symbol. | 2016-03-28 14:50:48 HD Request # 38 | Reloading Intraday charts for ESM6 | 2016-03-28 14:50:48 Reloading all charts with filename: ESM6.scid | 2016-03-28 14:50:48 HD Request # 39 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2016-03-28 14:50:48 HD Request # 39 | Download start Date-Time: 2016-03-28 14:47:59.000 | 2016-03-28 14:50:48 HD Request # 39 | Using server: ds5.sierracharts.com port 10149 | 2016-03-28 14:50:48 ESM6 15 Min #22 | Reloading chart. | 2016-03-28 14:50:48 ESM6 5 Min #1 | Reloading chart. | 2016-03-28 14:50:48 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-03-28 14:50:48 ESM6 30 Min #5 | Reloading chart. | 2016-03-28 14:50:48 Socket (150) | Connected. | 2016-03-28 14:50:48 HD Request # 39 | Sending historical data logon request message. | 2016-03-28 14:50:48 ESM6 Renko 10-9-1-x #21 | Reloading chart. | 2016-03-28 14:50:49 HD Request # 39 | Requesting Intraday data. Start Date-Time: 2016-03-28 14:47:59. Record interval: 0. Symbol: TICK-NYSE | 2016-03-28 14:50:49 ESM6 240 Min #9 | Reloading chart. | 2016-03-28 14:50:49 HD Request # 39 | Decompressing data. | 2016-03-28 14:50:49 HD Request # 39 | Receiving Intraday data for TICK-NYSE starting at 2016-03-28 14:47:59 | 2016-03-28 14:50:49 HD Request # 39 | Timestamp of first Intraday data file record written: 2016-03-28 14:48:00 | 2016-03-28 14:50:49 Socket (150) | Shutdown and closed. | 2016-03-28 14:50:49 The network socket for historical data has been closed. | 2016-03-28 14:50:49 HD Request # 39 | Received 171 records from 2016-03-28 14:47:59 to 2016-03-28 14:50:49 (2.8 minutes) and wrote 170 records for TICK-NYSE | 2016-03-28 14:50:49 Added 1 Time and Sales records to Intraday data file for TICK-NYSE after download. | 2016-03-28 14:50:49 HD Request # 39 | Intraday download COMPLETE for TICK-NYSE. Completion time: 0s. Unique request ID: 39 | 2016-03-28 14:50:49 Removed historical data download ID 39 | 2016-03-28 14:50:49 Real-time Intraday chart data file updates started for TICK-NYSE | 2016-03-28 14:50:49 Opened cached Intraday file: C:\SierraChart\Data\TICK-NYSE.scid | 2016-03-28 14:50:49 Intraday chart data file opened for TICK-NYSE | 2016-03-28 14:50:49 HD Request # 40 | Downloading Intraday chart data for TRIN-SP to the file TRIN-SP.scid. Service: statscalc | 2016-03-28 14:50:49 HD Request # 40 | Download start Date-Time: 2016-03-28 14:47:59.000 | 2016-03-28 14:50:49 HD Request # 40 | Using server: ds4.sierracharts.com port 10149 | 2016-03-28 14:50:49 ESM6 377 Trades #23 | Reloading chart. | 2016-03-28 14:50:49 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-03-28 14:50:49 ESM6 240 Min #3 | Reloading chart. | 2016-03-28 14:50:49 Socket (151) | Connected. | 2016-03-28 14:50:49 HD Request # 40 | Sending historical data logon request message. | 2016-03-28 14:50:49 ESM6 3 Min #2 | Reloading chart. | 2016-03-28 14:50:49 HD Request # 40 | Requesting Intraday data. Start Date-Time: 2016-03-28 14:47:59. Record interval: 0. Symbol: TRIN-SP | 2016-03-28 14:50:49 ESM6 120 Min #8 | Reloading chart. | 2016-03-28 14:50:49 HD Request # 40 | Decompressing data. | 2016-03-28 14:50:49 HD Request # 40 | Receiving Intraday data for TRIN-SP starting at 2016-03-28 14:47:59 | 2016-03-28 14:50:49 HD Request # 40 | Timestamp of first Intraday data file record written: 2016-03-28 14:48:00 | 2016-03-28 14:50:49 Socket (151) | Shutdown and closed. | 2016-03-28 14:50:49 The network socket for historical data has been closed. | 2016-03-28 14:50:49 HD Request # 40 | Received 171 records from 2016-03-28 14:47:59 to 2016-03-28 14:50:49 (2.8 minutes) and wrote 170 records for TRIN-SP | 2016-03-28 14:50:49 Added 2 Time and Sales records to Intraday data file for TRIN-SP after download. | 2016-03-28 14:50:49 HD Request # 40 | Intraday download COMPLETE for TRIN-SP. Completion time: 1s. Unique request ID: 40 | 2016-03-28 14:50:49 Removed historical data download ID 40 | 2016-03-28 14:50:49 Real-time Intraday chart data file updates started for TRIN-SP | 2016-03-28 14:50:49 Opened cached Intraday file: C:\SierraChart\Data\TRIN-SP.scid | 2016-03-28 14:50:49 Intraday chart data file opened for TRIN-SP | 2016-03-28 14:50:49 ESM6 Rev. 10t #11 | Reloading chart. | 2016-03-28 14:50:49 ESM6 10 Min #4 | Reloading chart. | 2016-03-28 14:50:49 ESM6 3 Min #27 | Reloading chart. | 2016-03-28 14:50:49 ESM6 5 Min #18 | Reloading chart. | 2016-03-28 14:50:49 ESM6 2 Min #13 | Reloading chart. | 2016-03-28 14:50:49 ESM6 Renko 10-9-1 #7 | Reloading chart. | 2016-03-28 14:50:49 ESM6 60 Min #6 | Reloading chart. | 2016-03-28 14:50:49 ESM6 5 Min #12 | Reloading chart. | 2016-03-28 14:50:49 |
| [2016-03-28 19:21:56] |
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There is a problem with your Internet connection. This is the relevant message: HD Request # 38 | Error downloading historical Intraday data for ESM6. The download timed out. | 2016-03-28 14:50:48 Follow the instructions here to use Port 80 and see if it helps: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#UsingPort80 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-28 19:22:25
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| [2016-03-28 20:50:50] |
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Describe what the issue is so that we can help you with it. If there is missing data in an Intraday chart, refer to help topic 7: Http://www.sierrachart.com/index.php?page=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-28 20:51:00
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