Support Board
Date/Time: Fri, 27 Dec 2024 01:25:00 +0000
No real time data
View Count: 1126
| [2016-03-17 15:45:45] |
| User15326 - Posts: 18 |
|
My account is free trial, just activated for 1st connection (USD35) and activated to get full CME data (USD3.25). However, when I open my chartbook after restarting, only historical data of ESM16 is loaded (and pop up "symbol unknown") and ESM16[M] was found in intraday chart (don't know if it matters). I have read the documentation and tried, but doesn't work. Please check my data feed status (if I correctly subscribed real-time data for CME) or recommended solution. Thank you |
| [2016-03-17 16:49:45] |
| |
|
Since you do not have a live trading account with one of the supported trading services you need to activate the CME Globex Only exchange for 42 USD. There is a trial for this. We have done this now. Restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-17 16:54:55
|
| [2016-03-17 16:57:06] |
| User15326 - Posts: 18 |
|
Understood, restarted sierra Chart, still can't get real-time data and quote, do I need to add more credit first? Thanks |
| [2016-03-17 17:26:25] |
| |
|
Could you reconnect to the data feed: https://www.sierrachart.com/index.php?page=doc/doc_FileMenu.html#ProcedureToReconnect If you still do not receive real-time data, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-17 17:44:00] |
| User15326 - Posts: 18 |
|
fixed, thank you for your help!
|
| [2016-03-17 17:50:31] |
| |
|
Therefore, it was just a matter of delay on the server backend. That can take up to about three minutes for it to receive updated authorizations.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-18 17:00:16] |
| Ryuken - Posts: 1 |
|
Having a similar problem can bring up historical data but unable to get real time data on trial in Trading Dom or a chart ex. ESM16. Went through the Not Receiving Real-Time Data From Data Feed help topics still having issues.
Date Time Of Last Edit: 2016-03-18 17:07:55
|
| [2016-03-18 17:22:15] |
| |
|
Refer to this page: https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-04 15:28:52] |
| User15326 - Posts: 18 |
|
Hi, I've just sent a message log from my SC, because I can't connect to real-time data feed. I have subscribed 2 real time connections, only one computer connect to real-time now, but no data feed. Tried to connect IB live trading account, then switch to SC data service again, doesn't work. Please check and advise. Thanks |
| [2016-04-04 16:26:01] |
| |
|
We are checking the Message Log now. However, you must connect Sierra Chart to your Interactive Brokers live account and you cannot switch to the SC Data - All Services service and be able to receive the real-time CME data. That will not work. This should not affect the connection but one problem we see as we are looking at the Message Log is this: Notice: Your computer's clock is off by 3564 seconds. For help with this, press the 'Send for Analysis' button. | 2016-04-04 11:16:32 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-04 16:26:40
|
| [2016-04-04 16:31:00] |
| |
|
This is the problem: SC Data - All Services | Connected to data server. | 2016-04-04 11:16:41 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2016-04-04 11:16:41 You need to connect to your Interactive Brokers live account and use the symbol ES-201606-GLOBEX. The connection is working but the market data request is getting rejected because you are not connected to your live account: SC Data - All Services | Successfully connected. | 2016-04-04 11:21:53 SC Data - All Services | Restarting real-time data updates for symbol: ESM16 -> ESM16 | 2016-04-04 11:21:53 Symbol Error - ESM16 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2016-04-04 11:21:53 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: