Support Board
Date/Time: Tue, 04 Nov 2025 11:33:56 +0000
Issues with connections to CQG demo account
View Count: 2244
| [2016-03-08 11:15:24] |
| User249425 - Posts: 1 |
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Hello, do you have any information from CQG if they have any issues with their servers? LOG: CQG WebAPI | Connecting to market data server demoapi.cqg.com | 2016-03-08 06:11:24 CQG WebAPI | Connecting to websocket server. | 2016-03-08 06:11:24 CQG WebAPI websocket (0) | Resolved address demoapi.cqg.com to IP 208.48.16.32. | 2016-03-08 06:11:24 CQG WebAPI websocket (51) | Connected. | 2016-03-08 06:11:24 CQG WebAPI websocket (51) | Starting SSL 3/2 connection. | 2016-03-08 06:11:24 CQG WebAPI websocket (51) | Ignored Write event based on current socket state. | 2016-03-08 06:11:24 CQG WebAPI websocket (51) | SSL connection established. | 2016-03-08 06:11:24 CQG WebAPI | Opening websocket. | 2016-03-08 06:11:24 CQG WebAPI | Sending websocket handshake. | 2016-03-08 06:11:24 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-03-08 06:11:25 CQG WebAPI | Web socket state is now open. | 2016-03-08 06:11:25 CQG WebAPI | Websocket connected. | 2016-03-08 06:11:25 CQG WebAPI | Sending market data logon message. | 2016-03-08 06:11:25 Service connection timed out. Will disconnect and retry. | 2016-03-08 06:12:24 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-08 06:12:24 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-08 06:12:24 CQG WebAPI websocket (51) | SSL shutdown indicates not able to send 'close notify'. | 2016-03-08 06:12:24 CQG WebAPI websocket (51) | SSL has been shut down. | 2016-03-08 06:12:24 CQG WebAPI websocket (51) | SSL object has been freed. SSL state is now disconnected. | 2016-03-08 06:12:24 CQG WebAPI websocket (51) | Shutdown and closed. | 2016-03-08 06:12:24 CQG WebAPI | Websocket closed. | 2016-03-08 06:12:24 CQG WebAPI | Websocket closed. | 2016-03-08 06:12:24 CQG WebAPI | Disconnected. | 2016-03-08 06:12:24 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-03-08 06:12:24 It's fixed - short CQG outage Date Time Of Last Edit: 2016-03-08 12:43:11
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| [2016-03-08 17:20:09] |
| User475503 - Posts: 1 |
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I'm not able to connect to the CQG demo server as well. Are there any issues/outages? |
| [2016-03-08 17:42:41] |
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We do not know. Only CQG would be aware of that. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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