Support Board
Date/Time: Fri, 27 Dec 2024 02:39:56 +0000
Order issues Sierra with S5 (Gain)
View Count: 696
| [2016-03-07 20:59:33] |
| User17477 - Posts: 65 |
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Hi SC, I tried to enter an order with my new S5 account and noted that even though I set two lots the SC DOM only showed 1 lot. I then cancelled and not all of the orders on the DOM disappeared as per attached screenshot. |
 for sc order ticket.PNG / V - Attached On 2016-03-07 20:59:07 UTC - Size: 12.52 KB - 245 views |
| [2016-03-07 21:11:43] |
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The OEC service is having some order handling problems that we are aware of. They have been notified about them and we are doing more testing to see if they are resolved. For now select Trade >> Refresh Trade Data from Service anytime you notice a problem. Check the Trade Activity Log to confirm that the quantity was actually 2: http://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#ViewingHistoricalTA You will see the quantity that you submitted and you can see the quantity the server indicated in the order updates. All of the information is there. A quantity issue really should be brought to the attention of OEC and not us. Sierra Chart is definitely not going to make a mistake with an order quantity. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-07 21:34:48] |
| User17477 - Posts: 65 |
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Thanks for the quick response. Please close this. I spoke with the broker and this was an issue on their side.
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