Support Board
Date/Time: Fri, 27 Dec 2024 01:36:47 +0000
Updated Sierra Charts and now ChartValues/Cross Hair tool will not deactivate
View Count: 751
| [2016-03-02 16:53:04] |
| User86150 - Posts: 11 |
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Hey Guys, I updated to version 1374 and now the Tool of ChartValues/Cross Hair will not leave my charts. It does not matter what tool I use the CrossHairs is overlapping causing my system to freakout when I try to use other tools..Ie Fib rettracements etc. I've uninstalled sierra and reinstalled a previous version..(Same Problem) completely did a uninstall and reinstalled it back to the 1374 (new spreadsheet version)..Same problem. At this time it appears it does not mattter what version I am using the Cross hair tool is stuck on my charts. Is this part of the update? I've even removed the tool all together from the chart window but its till active no matter what I do. Can you please advise how to fix this or remove it all together. I cant draw on my charts anymore as the cross hair keeps activating. Thanks, James |
| [2016-03-02 18:40:06] |
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Go to Global Settings >> Tool Settings >> Chart Values. The option for Always On When Using Other Tools needs to be set to None. Also do not perform an uninstall procedure. If you have a problem ask us first. Uninstalling almost never helps with anything. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-02 19:57:35] |
| User86150 - Posts: 11 |
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Thanks - Sorry I was trying to fix it without bothering you guys but as always it worked perfectly after following your directions. Thanks again man you guys are seriously the best at Customer Service. James |
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