Support Board
Date/Time: Fri, 27 Dec 2024 18:33:01 +0000
Missing data
View Count: 1071
| [2016-02-24 23:10:42] |
| User92899 - Posts: 76 |
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Hi - had a cusomer point out that EOD data is not showing on the 3 Euro charts we use - XYO DYYO and MXYO. Lat bar is dated 23rd, whereas trading has closed for 24th. Here's the text of his issue which I'd normally forward by email, but you said I now needed to use these boards: My charts seem only to show historic data. See screenshot showing chart up to date as of midnight today but not showing any data since then. A related issue is that if the application is left open, it only updates once per day on the daily anniversary of the time it was first opened (I just closed and reopened, which triggers an update, before taking the attached screenshot). So if you're looking at it before your 'daily refresh' time, the charts are more than 24 hours out of date (they only refresh up to midnight at the start of the current day). Is this expected behaviour? The issue is that the charts then sometimes update only after the 'trigger' level has been hit. This happened on the FTSE earlier this week: I saw the 'buy?' recommendation (one morning around 8am, when I usually check) and went to place an order. I was surprised that the market price differed so much from the Sierra chart, and realized that the Sierra chart was showing day-old data - in fact some 32 hours old as my 'refresh time' happened to be around 9am. When I forced Sierra to update (by opening and closing the application) it showed that the price had since blown through the 'buy' level - but still this data was only as of the end of the previous day. As it happened the price had come back down since the end of the previous day so I could still place an order at the recommended level, but clearly this might not always be the case. |
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| [2016-02-25 05:14:40] |
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The first question that we have is why do you use those particular symbols? These following corresponding CFD symbols are going to update in real time and be reliable: Description: FTSE (XY0) Symbol: UK100 Description: DAX (DYY0) Symbol: GER30 Description: CAC (MXY0) Symbol: FRA40 So use the above symbols instead. You can find them in File >> Find Symbol >> CFD . We thought this was discussed more than a year or two ago and we understood you were using the CFD symbols and not these ones. For your purposes, the symbols you are using are considered out of date and not recommended. Also the user can update the charts with Edit >> Download Data for All Historical Charts and not restart. But it is not necessary with these CFD symbols which continuously update. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-25 05:16:05
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| [2016-02-25 08:53:16] |
| User92899 - Posts: 76 |
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I'm afraid I don't have an answer other than 'those are the symbols that Onn Benzvi provided to deal with the EOD charts for the FTSE 100, Germany's DAX and France's CAC40' On the Intraday charts they are as you show UK100, GER30 and FRA40 - I assumed this was something to do with you, and there are a lot of our customers out there using chatbooks with these symbols - so it's not straightforward to change them if we now find out they are wrong! I am trying to find out the implications from Onn, but can you tell me why, when this has been running fine for a long time, that the data doesn't now update on these symbols? It always did or we would never have developed the study based around them. Something has changed. |
| [2016-02-25 09:16:10] |
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but can you tell me why, when this has been running fine for a long time, that the data doesn't now update on these symbols?
We do not know the answer to this. Since we do not directly provide that data. It comes from another source and we could check with them, but if you want up-to-date charts for those indexes, we do not recommend using of those symbols. Since the data is end of day updated, there will not be a consistent update time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-25 09:35:04] |
| User92899 - Posts: 76 |
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It's a worry for us, of course, as the study provides rtrading signals which no longer work. The data is on the SC Forex data (FXCM) but I don't really understand how it all works - I just help people get it working, so now I have no answer to this I am assuming we will lose a lot of clients. If we rework the system to incorporate the correct symbols, and provide you with the new chartbook to distribute, this doesn't automaticlly update in the user's system does it? |
| [2016-02-25 09:49:49] |
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It was not us who specified to use those symbols and we do not recommend using them. Since January 2011, we would have specified to use the CFD symbols. It is best not to use them and they are inconsistent with the Intraday charts and they do not update in real time. If you address the problem and inform the users, there should not be any lost users. Give us the new Chartbook and then tell the users that they need to delete the existing Chartbook and restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-25 09:56:57] |
| User92899 - Posts: 76 |
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Thanks - we'll have to work on that then.
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| [2016-02-25 23:04:53] |
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We acknowledge that our data provider probably is having some issues with these symbols because we did hear about a similar problem a couple of days ago. The basic problem is we have no control over this. It is for this reason and the reason that the prices will be slightly different compared to the Intraday charts, and they do not update in real time is why they should not be used. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-25 23:11:20] |
| User92899 - Posts: 76 |
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Yeah, I understand. I have Onn looking at it now, to swop the symbols over and produce the new dll and chartbook for me. The main problem is getting the users to replace the chartbook. If only it would automatically update! These people are mostly very useless with their computers. Can you suggest the best way to do this? |
| [2016-02-25 23:14:18] |
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We will think about how to automatically update a Chartbook.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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