Support Board
Date/Time: Fri, 27 Dec 2024 18:00:04 +0000
Update to Version 1371
View Count: 991
| [2016-02-23 15:03:19] |
| RadioDC - Posts: 29 |
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Hello I updated to software version 1371 yesterday and received data with no issues. However, when I logged in today yesterdays data is missing. The chart now has a data gap from 9:40am Friday until 4:44am this morning. I've tried right clicking to delete and re-download the data from the point it went missing but that does not bring the missing data back. I'm charting a very common symbol, the S&P Emini Futures. Thank you DC |
| [2016-02-23 17:55:19] |
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We see you are using GAIN Capital (OEC Trader) FIX. We do not see any missing data for this service. Therefore, clear the Message Log as explained here: https://www.sierrachart.com/index.php?page=doc/doc_MessageLog.html#Clearing Re-download the data following the described method and provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-24 14:27:27] |
| RadioDC - Posts: 29 |
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Software version: 1371 | 2016-02-24 09:17:57 Uses New Spreadsheets | 2016-02-24 09:17:57 Usage end date: 2016-03-20 | 2016-02-24 09:17:57 Enabled for: Advanced Features. | 2016-02-24 09:17:57 Enabled for: Sierra Chart Historical Data Service. | 2016-02-24 09:17:57 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-02-24 09:17:57 Current selected Data/Trading service: GAIN Capital/OEC | 2016-02-24 09:17:57 Chart Update Interval: 500 | 2016-02-24 09:17:57 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-02-24 09:17:57 2016-02-24 09:17:57 Local computer time | 2016-02-24 09:17:57 2016-02-24 14:17:57 Local computer time in UTC | 2016-02-24 09:17:57 2016-02-24 09:17:57 Local computer time in SC Time Zone | 2016-02-24 09:17:57 2016-02-24 14:16:39 Server time in UTC | 2016-02-24 09:17:57 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-02-24 09:17:57 Program path: C:\SierraChart\ | 2016-02-24 09:17:57 Data Files path: C:\SierraChart\Data\ | 2016-02-24 09:17:57 OS Version Number: 5.1 | 2016-02-24 09:17:57 Locale Information: C | 2016-02-24 09:17:57 GAIN Capital/OEC | Using primary service for historical data for ESH6 | 2016-02-24 09:23:43 Intraday data recording state for symbol ESH6 is set to download 'Pending'. | 2016-02-24 09:23:43 HD Request # 4 | Downloading Intraday chart data for ESH6 to the file ESH6.scid. Service: oec | 2016-02-24 09:23:43 HD Request # 4 | Download start Date-Time: 2016-02-19 09:23:59.000 | 2016-02-24 09:23:43 HD Request # 4 | Disabling Intraday chart updating for symbol during historical data download. | 2016-02-24 09:23:43 HD Request # 4 | Receiving Intraday data for ESH6 starting at 2016-02-24 06:03:58 | 2016-02-24 09:23:44 HD Request # 4 | Truncating file to starting Date-Time of 2016-02-24 06:03:58 | 2016-02-24 09:23:44 HD Request # 4 | Timestamp of first Intraday data file record written: 2016-02-24 06:03:58 | 2016-02-24 09:23:44 HD Request # 4 | Received 65536 records from 2016-02-24 06:03:58 to 2016-02-24 09:23:42 (3.3 hours) and wrote 65536 records for ESH6 | 2016-02-24 09:23:46 Added 2 Time and Sales records to Intraday data file for ESH6 after download. | 2016-02-24 09:23:46 HD Request # 4 | Intraday download COMPLETE for ESH6. Completion time: 4s. Unique request ID: 3 | 2016-02-24 09:23:46 Removed historical data download ID 3 | 2016-02-24 09:23:46 Real-time Intraday chart data file updates started for ESH6 | 2016-02-24 09:23:46 Opened cached Intraday file: C:\SierraChart\Data\ESH6.scid | 2016-02-24 09:23:46 Intraday chart data file opened for ESH6 | 2016-02-24 09:23:46 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2016-02-24 09:23:46 HD Request # 4 | Reloading Intraday charts for ESH6 | 2016-02-24 09:23:46 Reloading all charts with filename: ESH6.scid | 2016-02-24 09:23:46 ESH6 [CV] 1 Min #1 | Reloading chart. | 2016-02-24 09:23:46 GAIN Capital/OEC | Using primary service for historical data for ESH6 | 2016-02-24 09:23:46 ESH6 [CV] 5 Min #2 | Reloading chart. | 2016-02-24 09:23:46 GAIN Capital/OEC | Using primary service for historical data for ESH6 | 2016-02-24 09:23:46 ESH6 [CV] 1 Day #4 | Reloading chart. | 2016-02-24 09:23:46 GAIN Capital/OEC | Using primary service for historical data for ESH6 | 2016-02-24 09:23:46 ESH6 [CV] 25 Min #3 | Reloading chart. | 2016-02-24 09:23:46 GAIN Capital/OEC | Using primary service for historical data for ESH6 | 2016-02-24 09:23:46 Chart #4 has tagged chart #1 for full recalculation. Chartbook: S&P 500 E-mini Divergence Trading.cht | 2016-02-24 09:23:50 Chart #4 has tagged chart #2 for full recalculation. Chartbook: S&P 500 E-mini Divergence Trading.cht | 2016-02-24 09:23:50 Chart #4 has tagged chart #3 for full recalculation. Chartbook: S&P 500 E-mini Divergence Trading.cht | 2016-02-24 09:23:50 Chart #4 has tagged chart #1 for full recalculation. Chartbook: S&P 500 E-mini Divergence Trading.cht | 2016-02-24 09:23:50 Chart #4 has tagged chart #2 for full recalculation. Chartbook: S&P 500 E-mini Divergence Trading.cht | 2016-02-24 09:23:50 Chart #4 has tagged chart #3 for full recalculation. Chartbook: S&P 500 E-mini Divergence Trading.cht | 2016-02-24 09:23:50 Chart #4 has tagged chart #1 for full recalculation. Chartbook: S&P 500 E-mini Divergence Trading.cht | 2016-02-24 09:23:50 Chart #4 has tagged chart #2 for full recalculation. Chartbook: S&P 500 E-mini Divergence Trading.cht | 2016-02-24 09:23:50 Chart #4 has tagged chart #3 for full recalculation. Chartbook: S&P 500 E-mini Divergence Trading.cht | 2016-02-24 09:23:50 ESH6 [CV] 25 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: S&P 500 E-mini Divergence Trading.cht | 2016-02-24 09:23:50 ESH6 [CV] 5 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: S&P 500 E-mini Divergence Trading.cht | 2016-02-24 09:23:50 |
| [2016-02-24 18:14:18] |
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We apologize for the delay. The reason for this problem is that there is some problem with the Symbol Settings. Update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps After this re-download the data following the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart If you still have a problem, perform a "Full Reset" of the Symbol Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-24 23:19:57] |
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Actually we should have given you the instructions here from the beginning because they do say to update the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart We verified that because that step is an important step. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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