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How to Post a Message for Support

Unknown Symbol

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[2016-02-17 19:10:03] #1 [Go To First Post]
User389267 - Posts: 7
Hello, I am trying to start a Topstep Trader combine using CTS data. I believe that you will have to enable my CME feed for me. I get the unknown symbol error and no live feed. Thank you!

[2016-02-17 19:27:50] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Enabling the data feed is done by your broker/trading service. Not by us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-02-17 19:32:37] #3 [Go To First Post]
User389267 - Posts: 7
Hi, I am not sure you have to do that, but that is what a different thread in your support forum said. I am getting "Symbol is Unknown". Topstep said that I should contact you guys to figure it out. They made sure I was enabled on everything.

[2016-02-17 19:51:23] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-02-17 19:54:31] #5 [Go To First Post]
User389267 - Posts: 7
Software version: 1366 \| 2016-02-17 13:54:05 Uses New Spreadsheets \| 2016-02-17 13:54:05 Usage end date: 2016-03-30 \| 2016-02-17 13:54:05 Enabled for: Advanced Features. \| 2016-02-17 13:54:05 Enabled for: Sierra Chart Historical Data Service. \| 2016-02-17 13:54:05 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-02-17 13:54:05 Current selected Data/Trading service: CTS T4 FIX \| 2016-02-17 13:54:05 Chart Update Interval: 500 \| 2016-02-17 13:54:05 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-02-17 13:54:05 2016-02-17 13:54:10 Local computer time \| 2016-02-17 13:54:05 2016-02-17 19:54:10 Local computer time in UTC \| 2016-02-17 13:54:05 2016-02-17 13:54:10 Local computer time in SC Time Zone \| 2016-02-17 13:54:05 2016-02-17 19:54:12 Server time in UTC \| 2016-02-17 13:54:05 Local computer UTC time and Server UTC time difference: 4 seconds. \| 2016-02-17 13:54:05 Program path: C:\SierraChart\ \| 2016-02-17 13:54:05 Data Files path: C:\SierraChart\Data\ \| 2016-02-17 13:54:05 OS Version Number: 6.2 \| 2016-02-17 13:54:05 Locale Information: C \| 2016-02-17 13:54:05 Checking for new symbol settings for cts \| 2016-02-17 13:54:05 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2016-02-17 13:54:05 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-02-17 13:54:05 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-02-17 13:54:05 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-02-17 13:54:05 Symbol settings are up-to-date for cts \| 2016-02-17 13:54:11 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2016-02-17 13:54:15 CTS FIX - Firm: PTP \| 2016-02-17 13:54:15 CTS FIX socket (0) \| Resolved address fix-sim.t4login.com to IP 74.201.6.199 \| 2016-02-17 13:54:15 CTS FIX socket (4) \| Connected. \| 2016-02-17 13:54:15 CTS FIX socket (4) \| Starting TLS 1.0 connection. \| 2016-02-17 13:54:15 CTS FIX socket (4) \| SSL connection established. \| 2016-02-17 13:54:15 CTS FIX: Sending the Logon message. \| 2016-02-17 13:54:15 CTS FIX \| FIX version: 4.3.47.1 \| 2016-02-17 13:54:16 CTS T4 FIX \| Connected to data and trading server. \| 2016-02-17 13:54:16 CTS FIX: Received Account List collateral report. \| 2016-02-17 13:54:16 CTS FIX: Subscribing to account: Mr* \| 2016-02-17 13:54:16 Supported exchange: CME_CO (SIM:COMEX Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_EqOp (SIM:CME Equity Options) \| 2016-02-17 13:54:16 Supported exchange: CME_NYOp (SIM:NYMEX Options) \| 2016-02-17 13:54:16 Supported exchange: CME_AgOp (SIM:CME Agricultural Options) \| 2016-02-17 13:54:16 Supported exchange: CME_Eq (SIM:CME Equity Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_In (SIM:CME Interest Rate Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_C (SIM:CBOT Commodity Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_KOp (SIM:KCBT Options) \| 2016-02-17 13:54:16 Supported exchange: CME_F (SIM:CBOT Financial Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_E (SIM:CBOT Equity Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_COp (SIM:CBOT Commodity Options) \| 2016-02-17 13:54:16 Supported exchange: CME_K (SIM:KCBT Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_EOp (SIM:CBOT Equity Options) \| 2016-02-17 13:54:16 Supported exchange: CME_NY (SIM:NYMEX Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_Fo (SIM:CME Foreign Exchange Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_Ag (SIM:CME Agricultural Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_FoOp (SIM:CME Foreign Exchange Options) \| 2016-02-17 13:54:16 Supported exchange: CME_FOp (SIM:CBOT Financial Options) \| 2016-02-17 13:54:16 Supported exchange: CME_InOp (SIM:CME Interest Rate Options) \| 2016-02-17 13:54:16 Supported exchange: CME_COOp (SIM:COMEX Options) \| 2016-02-17 13:54:16 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection closed by remote side. \| 2016-02-17 13:54:16 HTTPS connection to www.sierrachart.com:443 (3) \| SSL object has been freed. SSL state is now disconnected. \| 2016-02-17 13:54:16 HTTPS connection to www.sierrachart.com:443 (3) \| Shutdown and closed. \| 2016-02-17 13:54:16 Using Bid/Ask average for last trade price for USDCAD \| 2016-02-17 13:54:17 SC DTC Data \| Starting real-time market data updates for: USDCAD. ID: 1 \| 2016-02-17 13:54:17 SC DTC Data \| Connecting to the server ds5.sierracharts.com. Port 443 \| 2016-02-17 13:54:17 CTS FIX: Received 'Account Update/Balance Data' collateral report. \| 2016-02-17 13:54:17 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2016-02-17 13:54:17 Socket (5) \| Connected. \| 2016-02-17 13:54:17 SC DTC Data \| Connected to server. \| 2016-02-17 13:54:17 SC DTC Data \| Sending Encoding Request to server \| 2016-02-17 13:54:17 SC DTC Data \| Setting DTC Encoding to Binary VLS \| 2016-02-17 13:54:17 SC DTC Data \| Sending logon request message. \| 2016-02-17 13:54:17 SC DTC Data \| Received logon response. \| 2016-02-17 13:54:17 SC DTC Data \| Server Name: SC Real-Time Server. \| 2016-02-17 13:54:17 SC DTC Data \| Server protocol version: 7. Client protocol version: 7 \| 2016-02-17 13:54:17 SC DTC Data \| Successfully connected. \| 2016-02-17 13:54:17 SC DTC Data \| Restarting real-time data updates for symbol: USDCAD \| 2016-02-17 13:54:17

[2016-02-17 20:10:39] #6 [Go To First Post]
User389267 - Posts: 7
This is the log after I try to open my chartbook Software version: 1366 \| 2016-02-17 13:54:05 Uses New Spreadsheets \| 2016-02-17 13:54:05 Usage end date: 2016-03-30 \| 2016-02-17 13:54:05 Enabled for: Advanced Features. \| 2016-02-17 13:54:05 Enabled for: Sierra Chart Historical Data Service. \| 2016-02-17 13:54:05 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-02-17 13:54:05 Current selected Data/Trading service: CTS T4 FIX \| 2016-02-17 13:54:05 Chart Update Interval: 500 \| 2016-02-17 13:54:05 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-02-17 13:54:05 2016-02-17 13:54:10 Local computer time \| 2016-02-17 13:54:05 2016-02-17 19:54:10 Local computer time in UTC \| 2016-02-17 13:54:05 2016-02-17 13:54:10 Local computer time in SC Time Zone \| 2016-02-17 13:54:05 2016-02-17 19:54:12 Server time in UTC \| 2016-02-17 13:54:05 Local computer UTC time and Server UTC time difference: 4 seconds. \| 2016-02-17 13:54:05 Program path: C:\SierraChart\ \| 2016-02-17 13:54:05 Data Files path: C:\SierraChart\Data\ \| 2016-02-17 13:54:05 OS Version Number: 6.2 \| 2016-02-17 13:54:05 Locale Information: C \| 2016-02-17 13:54:05 Checking for new symbol settings for cts \| 2016-02-17 13:54:05 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2016-02-17 13:54:05 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-02-17 13:54:05 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-02-17 13:54:05 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-02-17 13:54:05 Symbol settings are up-to-date for cts \| 2016-02-17 13:54:11 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2016-02-17 13:54:15 CTS FIX - Firm: PTP \| 2016-02-17 13:54:15 CTS FIX socket (0) \| Resolved address fix-sim.t4login.com to IP 74.201.6.199 \| 2016-02-17 13:54:15 CTS FIX socket (4) \| Connected. \| 2016-02-17 13:54:15 CTS FIX socket (4) \| Starting TLS 1.0 connection. \| 2016-02-17 13:54:15 CTS FIX socket (4) \| SSL connection established. \| 2016-02-17 13:54:15 CTS FIX: Sending the Logon message. \| 2016-02-17 13:54:15 CTS FIX \| FIX version: 4.3.47.1 \| 2016-02-17 13:54:16 CTS T4 FIX \| Connected to data and trading server. \| 2016-02-17 13:54:16 CTS FIX: Received Account List collateral report. \| 2016-02-17 13:54:16 CTS FIX: Subscribing to account: Mr* \| 2016-02-17 13:54:16 Supported exchange: CME_CO (SIM:COMEX Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_EqOp (SIM:CME Equity Options) \| 2016-02-17 13:54:16 Supported exchange: CME_NYOp (SIM:NYMEX Options) \| 2016-02-17 13:54:16 Supported exchange: CME_AgOp (SIM:CME Agricultural Options) \| 2016-02-17 13:54:16 Supported exchange: CME_Eq (SIM:CME Equity Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_In (SIM:CME Interest Rate Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_C (SIM:CBOT Commodity Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_KOp (SIM:KCBT Options) \| 2016-02-17 13:54:16 Supported exchange: CME_F (SIM:CBOT Financial Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_E (SIM:CBOT Equity Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_COp (SIM:CBOT Commodity Options) \| 2016-02-17 13:54:16 Supported exchange: CME_K (SIM:KCBT Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_EOp (SIM:CBOT Equity Options) \| 2016-02-17 13:54:16 Supported exchange: CME_NY (SIM:NYMEX Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_Fo (SIM:CME Foreign Exchange Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_Ag (SIM:CME Agricultural Futures) \| 2016-02-17 13:54:16 Supported exchange: CME_FoOp (SIM:CME Foreign Exchange Options) \| 2016-02-17 13:54:16 Supported exchange: CME_FOp (SIM:CBOT Financial Options) \| 2016-02-17 13:54:16 Supported exchange: CME_InOp (SIM:CME Interest Rate Options) \| 2016-02-17 13:54:16 Supported exchange: CME_COOp (SIM:COMEX Options) \| 2016-02-17 13:54:16 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection closed by remote side. \| 2016-02-17 13:54:16 HTTPS connection to www.sierrachart.com:443 (3) \| SSL object has been freed. SSL state is now disconnected. \| 2016-02-17 13:54:16 HTTPS connection to www.sierrachart.com:443 (3) \| Shutdown and closed. \| 2016-02-17 13:54:16 Using Bid/Ask average for last trade price for USDCAD \| 2016-02-17 13:54:17 SC DTC Data \| Starting real-time market data updates for: USDCAD. ID: 1 \| 2016-02-17 13:54:17 SC DTC Data \| Connecting to the server ds5.sierracharts.com. Port 443 \| 2016-02-17 13:54:17 CTS FIX: Received 'Account Update/Balance Data' collateral report. \| 2016-02-17 13:54:17 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2016-02-17 13:54:17 Socket (5) \| Connected. \| 2016-02-17 13:54:17 SC DTC Data \| Connected to server. \| 2016-02-17 13:54:17 SC DTC Data \| Sending Encoding Request to server \| 2016-02-17 13:54:17 SC DTC Data \| Setting DTC Encoding to Binary VLS \| 2016-02-17 13:54:17 SC DTC Data \| Sending logon request message. \| 2016-02-17 13:54:17 SC DTC Data \| Received logon response. \| 2016-02-17 13:54:17 SC DTC Data \| Server Name: SC Real-Time Server. \| 2016-02-17 13:54:17 SC DTC Data \| Server protocol version: 7. Client protocol version: 7 \| 2016-02-17 13:54:17 SC DTC Data \| Successfully connected. \| 2016-02-17 13:54:17 SC DTC Data \| Restarting real-time data updates for symbol: USDCAD \| 2016-02-17 13:54:17 CTS FIX: Requesting Open Orders for account: Mr* \| 2016-02-17 13:54:21 CTS FIX: Received Account List collateral report. \| 2016-02-17 13:54:21 CTS FIX: Received Account List collateral report. \| 2016-02-17 13:54:31 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:01 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:01 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:01 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:01 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:01 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:01 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:01 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:01 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:01 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:01 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:01 Chart #11 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:01 Chart #11 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:01 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:01 Chart #12 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:01 Chart #12 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:01 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:01 Chart #13 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:01 Chart #13 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:01 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:01 Chart #14 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:01 Chart #14 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:01 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:01 Chart #15 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:01 Chart #15 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:01 Chart #16 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:01 Chart #16 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:01 Chart #17 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:01 Chart #17 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:01 CTS T4 FIX \| Starting real-time market data updates for: F.US.EPH16. ID: 2 \| 2016-02-17 14:10:02 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:02 Intraday data recording state for symbol F.US.EPH16 is set to download 'Pending'. \| 2016-02-17 14:10:02 HD Request # 2 \| Downloading Intraday chart data for F.US.EPH16 to the file F.US.EPH16.scid. Service: cts \| 2016-02-17 14:10:02 HD Request # 2 \| Download start Date-Time: 2016-02-17 09:10:37.000 \| 2016-02-17 14:10:02 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 \| 2016-02-17 14:10:02 CTS T4 FIX \| Starting real-time market data updates for: F.US.CLEH16. ID: 3 \| 2016-02-17 14:10:02 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:02 Intraday data recording state for symbol F.US.CLEH16 is set to download 'Pending'. \| 2016-02-17 14:10:02 Symbol Error - F.US.EPH16 is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: (3) Exchange is not allowed for User \| 2016-02-17 14:10:02 Symbol Error - F.US.CLEH16 is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: (3) Exchange is not allowed for User \| 2016-02-17 14:10:02 CTS FIX Historical Data socket (0) \| Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 \| 2016-02-17 14:10:02 CTS T4 FIX \| Starting real-time market data updates for: F.US.TFEH16. ID: 4 \| 2016-02-17 14:10:02 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:02 Intraday data recording state for symbol F.US.TFEH16 is set to download 'Pending'. \| 2016-02-17 14:10:02 Chart #1 has tagged chart #2 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:02 Chart #1 has tagged chart #2 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:02 CTS FIX Historical Data socket (13) \| Connected. \| 2016-02-17 14:10:02 CTS FIX Historical Data socket (13) \| Starting TLS 1.0 connection. \| 2016-02-17 14:10:02 CTS T4 FIX \| Starting real-time market data updates for: F.US.ENQH16. ID: 5 \| 2016-02-17 14:10:02 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:02 Intraday data recording state for symbol F.US.ENQH16 is set to download 'Pending'. \| 2016-02-17 14:10:02 CTS T4 FIX \| Starting real-time market data updates for: F.US.YMH16. ID: 6 \| 2016-02-17 14:10:02 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:02 Intraday data recording state for symbol F.US.YMH16 is set to download 'Pending'. \| 2016-02-17 14:10:02 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:02 Symbol Error - F.US.TFEH16 is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: (3) Exchange is not allowed for User \| 2016-02-17 14:10:02 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:02 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:02 CTS T4 FIX \| Starting real-time market data updates for: F.US.TYAH16. ID: 7 \| 2016-02-17 14:10:02 F.US.EPH16 Daily #10 \| Performing a full recalculation because it has been tagged. Chartbook: SPOO.cht \| 2016-02-17 14:10:02 Symbol Error - F.US.YMH16 is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: (3) Exchange is not allowed for User \| 2016-02-17 14:10:02 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:02 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:02 CTS T4 FIX \| Starting real-time market data updates for: F.US.GCEJ16. ID: 8 \| 2016-02-17 14:10:02 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:02 CTS FIX Historical Data socket (13) \| SSL connection established. \| 2016-02-17 14:10:02 Symbol Error - F.US.TYAH16 is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: (3) Exchange is not allowed for User \| 2016-02-17 14:10:02 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:02 CTS T4 FIX \| Starting real-time market data updates for: F.US.DXEH16. ID: 9 \| 2016-02-17 14:10:02 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:02 F.US.EPH16 20000 Volume #2 \| Performing a full recalculation because it has been tagged. Chartbook: SPOO.cht \| 2016-02-17 14:10:02 Symbol Error - F.US.GCEJ16 is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: (3) Exchange is not allowed for User \| 2016-02-17 14:10:02 Using Bid/Ask average for last trade price for EURUSD \| 2016-02-17 14:10:02 SC DTC Data \| Starting real-time market data updates for: EURUSD. ID: 10 \| 2016-02-17 14:10:02 HD Request # 3 \| Downloading Historical Daily chart data for EURUSD. Starting date: 2016-02-16. Service: fxcm \| 2016-02-17 14:10:02 HD Request # 3 \| Using server: ds4.sierracharts.com port 10149 \| 2016-02-17 14:10:02 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2016-02-17 14:10:03 Using Bid/Ask average for last trade price for USDJPY \| 2016-02-17 14:10:03 SC DTC Data \| Starting real-time market data updates for: USDJPY. ID: 11 \| 2016-02-17 14:10:03 Symbol Error - F.US.DXEH16 is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: (3) Exchange is not allowed for User \| 2016-02-17 14:10:03 Socket (14) \| Connected. \| 2016-02-17 14:10:03 HD Request # 3 \| Sending historical data logon request message. \| 2016-02-17 14:10:03 CTS FIX Historical Data: Sending the Logon message. \| 2016-02-17 14:10:03 CTS FIX Historical Data: Connected to Historical data server. \| 2016-02-17 14:10:03 HD Request # 2 \| Requesting historical Second data for F.US.EPH16 from 2016-02-17 00:00:00 to 2016-02-17 00:00:00 (US Central Time). \| 2016-02-17 14:10:03 HD Request # 2 \| Total records received: 0 \| 2016-02-17 14:10:03 HD Request # 2 \| Requesting historical Second data for F.US.EPH16 from 2016-02-18 00:00:00 to 2016-02-18 00:00:00 (US Central Time). \| 2016-02-17 14:10:03 HD Request # 2 \| Total records received: 0 \| 2016-02-17 14:10:03 HD Request # 2 \| Requesting historical Second data for F.US.EPH16 from 2016-02-19 00:00:00 to 2016-02-19 00:00:00 (US Central Time). \| 2016-02-17 14:10:03 HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.EPH16 \| 2016-02-17 14:10:03 HD Request # 2 \| Intraday download COMPLETE for F.US.EPH16. Completion time: 0s. Unique request ID: 1 \| 2016-02-17 14:10:03 Removed historical data download ID 1 \| 2016-02-17 14:10:03 Real-time Intraday chart data file updates started for F.US.EPH16 \| 2016-02-17 14:10:03 Intraday chart data file opened for F.US.EPH16 \| 2016-02-17 14:10:03 HD Request # 4 \| Downloading Intraday chart data for F.US.CLEH16 to the file F.US.CLEH16.scid. Service: cts \| 2016-02-17 14:10:03 HD Request # 4 \| Download start Date-Time: 2016-02-17 09:10:37.000 \| 2016-02-17 14:10:03 HD Request # 4 \| Requesting historical Second data for F.US.CLEH16 from 2016-02-17 00:00:00 to 2016-02-17 00:00:00 (US Central Time). \| 2016-02-17 14:10:03 Chart #1 has tagged chart #2 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:03 HD Request # 4 \| Total records received: 0 \| 2016-02-17 14:10:03 HD Request # 4 \| Requesting historical Second data for F.US.CLEH16 from 2016-02-18 00:00:00 to 2016-02-18 00:00:00 (US Central Time). \| 2016-02-17 14:10:03 HD Request # 4 \| Total records received: 0 \| 2016-02-17 14:10:03 HD Request # 4 \| Requesting historical Second data for F.US.CLEH16 from 2016-02-19 00:00:00 to 2016-02-19 00:00:00 (US Central Time). \| 2016-02-17 14:10:03 HD Request # 4 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEH16 \| 2016-02-17 14:10:03 HD Request # 3 \| Requesting historical Daily data starting at 2016-02-16. \| 2016-02-17 14:10:03 HD Request # 4 \| Intraday download COMPLETE for F.US.CLEH16. Completion time: 0s. Unique request ID: 2 \| 2016-02-17 14:10:03 Removed historical data download ID 2 \| 2016-02-17 14:10:03 Real-time Intraday chart data file updates started for F.US.CLEH16 \| 2016-02-17 14:10:03 Intraday chart data file opened for F.US.CLEH16 \| 2016-02-17 14:10:03 HD Request # 5 \| Downloading Intraday chart data for F.US.TFEH16 to the file F.US.TFEH16.scid. Service: cts \| 2016-02-17 14:10:03 HD Request # 5 \| Download start Date-Time: 2016-02-17 09:10:36.000 \| 2016-02-17 14:10:03 HD Request # 5 \| Requesting historical Second data for F.US.TFEH16 from 2016-02-17 00:00:00 to 2016-02-17 00:00:00 (US Central Time). \| 2016-02-17 14:10:03 F.US.EPH16 20000 Volume #2 \| Performing a full recalculation because it has been tagged. Chartbook: SPOO.cht \| 2016-02-17 14:10:03 HD Request # 3 \| Decompressing data. \| 2016-02-17 14:10:03 HD Request # 3 \| Receiving historical Daily data for EURUSD starting at 2016-02-16 \| 2016-02-17 14:10:03 Writing historical Daily data for EURUSD to the file EURUSD.dly \| 2016-02-17 14:10:03 HD Request # 5 \| Total records received: 0 \| 2016-02-17 14:10:03 HD Request # 5 \| Requesting historical Second data for F.US.TFEH16 from 2016-02-18 00:00:00 to 2016-02-18 00:00:00 (US Central Time). \| 2016-02-17 14:10:03 HD Request # 5 \| Total records received: 0 \| 2016-02-17 14:10:03 HD Request # 5 \| Requesting historical Second data for F.US.TFEH16 from 2016-02-19 00:00:00 to 2016-02-19 00:00:00 (US Central Time). \| 2016-02-17 14:10:03 Socket (14) \| Shutdown and closed. \| 2016-02-17 14:10:03 The network socket for historical data has been closed. \| 2016-02-17 14:10:03 HD Request # 3 \| Received 2 records from 2016-02-16 00:00:00 to 2016-02-17 00:00:00 (2.0 days) and wrote 2 records for EURUSD \| 2016-02-17 14:10:03 HD Request # 3 \| Daily download COMPLETE for EURUSD. Completion time: 0s. Unique request ID: 14 \| 2016-02-17 14:10:03 Removed historical data download ID 14 \| 2016-02-17 14:10:03 HD Request # 6 \| Downloading Historical Daily chart data for USDJPY. Starting date: 2016-02-16. Service: fxcm \| 2016-02-17 14:10:03 HD Request # 6 \| Using server: ds3.sierracharts.com port 10149 \| 2016-02-17 14:10:03 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2016-02-17 14:10:03 HD Request # 5 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.TFEH16 \| 2016-02-17 14:10:03 HD Request # 5 \| Intraday download COMPLETE for F.US.TFEH16. Completion time: 0s. Unique request ID: 3 \| 2016-02-17 14:10:03 Removed historical data download ID 3 \| 2016-02-17 14:10:03 Real-time Intraday chart data file updates started for F.US.TFEH16 \| 2016-02-17 14:10:03 Intraday chart data file opened for F.US.TFEH16 \| 2016-02-17 14:10:03 HD Request # 7 \| Downloading Intraday chart data for F.US.ENQH16 to the file F.US.ENQH16.scid. Service: cts \| 2016-02-17 14:10:03 HD Request # 7 \| Download start Date-Time: 2016-02-17 09:10:37.000 \| 2016-02-17 14:10:03 HD Request # 7 \| Requesting historical Second data for F.US.ENQH16 from 2016-02-17 00:00:00 to 2016-02-17 00:00:00 (US Central Time). \| 2016-02-17 14:10:03 Socket (15) \| Connected. \| 2016-02-17 14:10:03 HD Request # 6 \| Sending historical data logon request message. \| 2016-02-17 14:10:03 HD Request # 7 \| Total records received: 0 \| 2016-02-17 14:10:03 HD Request # 7 \| Requesting historical Second data for F.US.ENQH16 from 2016-02-18 00:00:00 to 2016-02-18 00:00:00 (US Central Time). \| 2016-02-17 14:10:03 HD Request # 6 \| Requesting historical Daily data starting at 2016-02-16. \| 2016-02-17 14:10:03 HD Request # 6 \| Decompressing data. \| 2016-02-17 14:10:03 HD Request # 7 \| Total records received: 0 \| 2016-02-17 14:10:03 HD Request # 7 \| Requesting historical Second data for F.US.ENQH16 from 2016-02-19 00:00:00 to 2016-02-19 00:00:00 (US Central Time). \| 2016-02-17 14:10:03 HD Request # 6 \| Receiving historical Daily data for USDJPY starting at 2016-02-16 \| 2016-02-17 14:10:03 Writing historical Daily data for USDJPY to the file USDJPY.dly \| 2016-02-17 14:10:03 HD Request # 7 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.ENQH16 \| 2016-02-17 14:10:03 HD Request # 7 \| Intraday download COMPLETE for F.US.ENQH16. Completion time: 0s. Unique request ID: 4 \| 2016-02-17 14:10:03 Removed historical data download ID 4 \| 2016-02-17 14:10:03 Real-time Intraday chart data file updates started for F.US.ENQH16 \| 2016-02-17 14:10:03 Intraday chart data file opened for F.US.ENQH16 \| 2016-02-17 14:10:03 HD Request # 8 \| Downloading Intraday chart data for F.US.YMH16 to the file F.US.YMH16.scid. Service: cts \| 2016-02-17 14:10:03 HD Request # 8 \| Download start Date-Time: 2016-02-17 09:10:37.000 \| 2016-02-17 14:10:03 HD Request # 8 \| Requesting historical Second data for F.US.YMH16 from 2016-02-17 00:00:00 to 2016-02-17 00:00:00 (US Central Time). \| 2016-02-17 14:10:03 Socket (15) \| Shutdown and closed. \| 2016-02-17 14:10:03 The network socket for historical data has been closed. \| 2016-02-17 14:10:03 HD Request # 6 \| Received 2 records from 2016-02-16 00:00:00 to 2016-02-17 00:00:00 (2.0 days) and wrote 2 records for USDJPY \| 2016-02-17 14:10:03 HD Request # 6 \| Daily download COMPLETE for USDJPY. Completion time: 0s. Unique request ID: 15 \| 2016-02-17 14:10:03 Removed historical data download ID 15 \| 2016-02-17 14:10:03 HD Request # 8 \| Total records received: 0 \| 2016-02-17 14:10:03 HD Request # 8 \| Requesting historical Second data for F.US.YMH16 from 2016-02-18 00:00:00 to 2016-02-18 00:00:00 (US Central Time). \| 2016-02-17 14:10:03 HD Request # 8 \| Total records received: 0 \| 2016-02-17 14:10:03 HD Request # 8 \| Requesting historical Second data for F.US.YMH16 from 2016-02-19 00:00:00 to 2016-02-19 00:00:00 (US Central Time). \| 2016-02-17 14:10:03 HD Request # 8 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.YMH16 \| 2016-02-17 14:10:03 HD Request # 8 \| Intraday download COMPLETE for F.US.YMH16. Completion time: 0s. Unique request ID: 5 \| 2016-02-17 14:10:03 Removed historical data download ID 5 \| 2016-02-17 14:10:03 Real-time Intraday chart data file updates started for F.US.YMH16 \| 2016-02-17 14:10:03 Intraday chart data file opened for F.US.YMH16 \| 2016-02-17 14:10:03 HD Request # 9 \| Downloading Historical Daily chart data for F.US.EPH16. Starting date: 2016-02-16. Service: cts \| 2016-02-17 14:10:03 HD Request # 9 \| Requesting historical Daily data for F.US.EPH16 from date 2016-02-16 to date 2016-02-18 \| 2016-02-17 14:10:03 EURUSD [M] Daily #16 \| Reloading chart. \| 2016-02-17 14:10:03 Chart #16 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:03 Chart #16 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:03 Chart #16 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:03 HD Request # 9 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.EPH16 \| 2016-02-17 14:10:03 HD Request # 9 \| Daily download COMPLETE for F.US.EPH16. Completion time: 0s. Unique request ID: 6 \| 2016-02-17 14:10:03 Removed historical data download ID 6 \| 2016-02-17 14:10:03 HD Request # 10 \| Downloading Historical Daily chart data for F.US.YMH16. Starting date: 2016-02-16. Service: cts \| 2016-02-17 14:10:03 HD Request # 10 \| Requesting historical Daily data for F.US.YMH16 from date 2016-02-16 to date 2016-02-18 \| 2016-02-17 14:10:03 HD Request # 10 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.YMH16 \| 2016-02-17 14:10:04 HD Request # 10 \| Daily download COMPLETE for F.US.YMH16. Completion time: 0s. Unique request ID: 7 \| 2016-02-17 14:10:04 Removed historical data download ID 7 \| 2016-02-17 14:10:04 HD Request # 11 \| Downloading Historical Daily chart data for F.US.TYAH16. Starting date: 2016-02-16. Service: cts \| 2016-02-17 14:10:04 HD Request # 11 \| Requesting historical Daily data for F.US.TYAH16 from date 2016-02-16 to date 2016-02-18 \| 2016-02-17 14:10:04 USDJPY [M] Daily #17 \| Reloading chart. \| 2016-02-17 14:10:04 Chart #17 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #17 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #17 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 HD Request # 11 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.TYAH16 \| 2016-02-17 14:10:04 HD Request # 11 \| Daily download COMPLETE for F.US.TYAH16. Completion time: 0s. Unique request ID: 8 \| 2016-02-17 14:10:04 Removed historical data download ID 8 \| 2016-02-17 14:10:04 HD Request # 12 \| Downloading Historical Daily chart data for F.US.TFEH16. Starting date: 2016-02-16. Service: cts \| 2016-02-17 14:10:04 HD Request # 12 \| Requesting historical Daily data for F.US.TFEH16 from date 2016-02-16 to date 2016-02-18 \| 2016-02-17 14:10:04 F.US.EPH16 Daily #7 \| Reloading chart. \| 2016-02-17 14:10:04 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:04 Chart #7 has tagged chart #1 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #7 has tagged chart #2 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #7 has tagged chart #1 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #7 has tagged chart #2 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #7 has tagged chart #1 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #7 has tagged chart #2 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 HD Request # 12 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.TFEH16 \| 2016-02-17 14:10:04 HD Request # 12 \| Daily download COMPLETE for F.US.TFEH16. Completion time: 1s. Unique request ID: 9 \| 2016-02-17 14:10:04 Removed historical data download ID 9 \| 2016-02-17 14:10:04 HD Request # 13 \| Downloading Historical Daily chart data for F.US.GCEJ16. Starting date: 2016-02-16. Service: cts \| 2016-02-17 14:10:04 HD Request # 13 \| Requesting historical Daily data for F.US.GCEJ16 from date 2016-02-16 to date 2016-02-18 \| 2016-02-17 14:10:04 F.US.YMH16 Daily #8 \| Reloading chart. \| 2016-02-17 14:10:04 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:04 Chart #8 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #8 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #8 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 F.US.TYAH16 Daily #9 \| Reloading chart. \| 2016-02-17 14:10:04 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:04 Chart #9 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #9 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #9 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 F.US.EPH16 Daily #10 \| Reloading chart. \| 2016-02-17 14:10:04 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:04 HD Request # 13 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.GCEJ16 \| 2016-02-17 14:10:04 HD Request # 13 \| Daily download COMPLETE for F.US.GCEJ16. Completion time: 0s. Unique request ID: 10 \| 2016-02-17 14:10:04 Removed historical data download ID 10 \| 2016-02-17 14:10:04 HD Request # 14 \| Downloading Historical Daily chart data for F.US.ENQH16. Starting date: 2016-02-16. Service: cts \| 2016-02-17 14:10:04 HD Request # 14 \| Requesting historical Daily data for F.US.ENQH16 from date 2016-02-16 to date 2016-02-18 \| 2016-02-17 14:10:04 F.US.EPH16 250000 Volume #1 \| Performing a full recalculation because it has been tagged. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #1 has tagged chart #2 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 F.US.TFEH16 Daily #11 \| Reloading chart. \| 2016-02-17 14:10:04 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:04 Chart #11 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #11 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #11 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 HD Request # 14 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.ENQH16 \| 2016-02-17 14:10:04 HD Request # 14 \| Daily download COMPLETE for F.US.ENQH16. Completion time: 0s. Unique request ID: 11 \| 2016-02-17 14:10:04 Removed historical data download ID 11 \| 2016-02-17 14:10:04 HD Request # 15 \| Downloading Historical Daily chart data for F.US.DXEH16. Starting date: 2016-02-16. Service: cts \| 2016-02-17 14:10:04 HD Request # 15 \| Requesting historical Daily data for F.US.DXEH16 from date 2016-02-16 to date 2016-02-18 \| 2016-02-17 14:10:04 F.US.GCEJ16 Daily #12 \| Reloading chart. \| 2016-02-17 14:10:04 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:04 Chart #12 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #12 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #12 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 F.US.ENQH16 Daily #13 \| Reloading chart. \| 2016-02-17 14:10:04 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:04 Chart #13 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #13 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #13 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 HD Request # 15 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.DXEH16 \| 2016-02-17 14:10:04 HD Request # 15 \| Daily download COMPLETE for F.US.DXEH16. Completion time: 0s. Unique request ID: 12 \| 2016-02-17 14:10:04 Removed historical data download ID 12 \| 2016-02-17 14:10:04 HD Request # 16 \| Downloading Historical Daily chart data for F.US.CLEH16. Starting date: 2016-02-16. Service: cts \| 2016-02-17 14:10:04 HD Request # 16 \| Requesting historical Daily data for F.US.CLEH16 from date 2016-02-16 to date 2016-02-18 \| 2016-02-17 14:10:04 HD Request # 16 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEH16 \| 2016-02-17 14:10:04 HD Request # 16 \| Daily download COMPLETE for F.US.CLEH16. Completion time: 0s. Unique request ID: 13 \| 2016-02-17 14:10:04 Removed historical data download ID 13 \| 2016-02-17 14:10:04 F.US.EPH16 20000 Volume #2 \| Performing a full recalculation because it has been tagged. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 USDJPY [M] Daily #17 \| Reloading chart. \| 2016-02-17 14:10:04 Chart #17 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #17 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 F.US.EPH16 Daily #10 \| Performing a full recalculation because it has been tagged. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 F.US.DXEH16 Daily #14 \| Reloading chart. \| 2016-02-17 14:10:04 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:04 Chart #14 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #14 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #14 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 F.US.CLEH16 Daily #15 \| Reloading chart. \| 2016-02-17 14:10:04 CTS T4 FIX \| Using primary service for historical data. \| 2016-02-17 14:10:04 Chart #15 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #15 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 Chart #15 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:04 F.US.EPH16 Daily #10 \| Performing a full recalculation because it has been tagged. Chartbook: SPOO.cht \| 2016-02-17 14:10:05 EURUSD [M] Daily #16 \| Reloading chart. \| 2016-02-17 14:10:07 Chart #16 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:07 Chart #16 has tagged chart #10 for full recalculation. Chartbook: SPOO.cht \| 2016-02-17 14:10:07 F.US.EPH16 Daily #10 \| Performing a full recalculation because it has been tagged. Chartbook: SPOO.cht \| 2016-02-17 14:10:08

[2016-02-17 20:32:16] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The problem is you are not using CTS symbols. You are using CQG symbols: Symbol Error - F.US.EPH16 is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: (3) Exchange is not allowed for User \| 2016-02-17 14:10:02 Follow the instructions here: https://www.sierrachart.com/index.php?l=doc/helpdetails1.php#h1.3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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