Support Board
Date/Time: Sat, 28 Dec 2024 09:31:50 +0000
OEC data not connecting
View Count: 788
| [2016-02-10 15:09:26] |
| User341584 - Posts: 44 |
|
OEC data not connecting? Works on other platform, but not on Sierrra? Same as Having trouble connecting this morning |
| [2016-02-10 15:40:33] |
| User341584 - Posts: 44 |
|
Support?
|
| [2016-02-10 15:52:08] |
| |
|
Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support |
| [2016-02-10 15:53:18] |
| User341584 - Posts: 44 |
|
Software version: 1366 | 2016-02-10 09:41:57 Uses New Spreadsheets | 2016-02-10 09:41:57 Usage end date: 2016-03-07 | 2016-02-10 09:41:57 Enabled for: Advanced Features. | 2016-02-10 09:41:57 Enabled for: Advanced Features 2. | 2016-02-10 09:41:57 Enabled for: Sierra Chart Historical Data Service. | 2016-02-10 09:41:57 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-02-10 09:41:57 Current selected Data/Trading service: GAIN Capital/OEC | 2016-02-10 09:41:57 Chart Update Interval: 500 | 2016-02-10 09:41:57 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-02-10 09:41:57 2016-02-10 09:42:00 Local computer time | 2016-02-10 09:41:57 2016-02-10 15:42:00 Local computer time in UTC | 2016-02-10 09:41:57 2016-02-10 09:42:00 Local computer time in SC Time Zone | 2016-02-10 09:41:57 2016-02-10 15:41:59 Server time in UTC | 2016-02-10 09:41:57 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-02-10 09:41:57 Program path: E:\SierraChart\ | 2016-02-10 09:41:57 Data Files path: E:\SierraChart\Data\ | 2016-02-10 09:41:57 OS Version Number: 6.1 | 2016-02-10 09:41:57 Locale Information: C | 2016-02-10 09:41:57 Checking for new symbol settings for oec | 2016-02-10 09:41:57 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-02-10 09:41:57 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-02-10 09:41:57 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-02-10 09:41:57 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-02-10 09:42:01 Symbol settings are up-to-date for oec | 2016-02-10 09:42:01 GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-10 09:47:06 GainCapital FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-10 09:47:06 GainCapital FIX Trading socket (294) | Connected. | 2016-02-10 09:47:06 GainCapital FIX Trading socket (294) | Starting TLS 1.2 connection. | 2016-02-10 09:47:06 GainCapital FIX Trading socket (294) | SSL connection established. | 2016-02-10 09:47:06 GainCapital FIX Trading: Sending the Logon message. | 2016-02-10 09:47:06 GainCapital FIX Trading | Connected to trading server. | 2016-02-10 09:47:06 GAIN Capital/OEC | Connecting to market data server prod.openecry.com:9301. | 2016-02-10 09:47:06 GainCapital FAST Data socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-10 09:47:06 GainCapital FAST Data socket (295) | Connected. | 2016-02-10 09:47:06 GainCapital FAST Data: Sending the Hello message. | 2016-02-10 09:47:06 GainCapital FAST Data: Sending the Logon message. | 2016-02-10 09:47:06 GAIN Capital/OEC | Connected to data and trading server. | 2016-02-10 09:47:06 GAIN Capital/OEC | Starting real-time market data updates for: ESH6. ID: 1 | 2016-02-10 09:47:06 Intraday data recording state for symbol ESH6 is set to download 'Pending'. | 2016-02-10 09:47:06 GainCapital FIX Trading: Received a Logout message. Text = User connected from another location | 2016-02-10 09:47:06 GainCapital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2016-02-10 09:47:06 GainCapital FIX Trading socket (294) | SSL shutdown indicates not able to send 'close notify'. | 2016-02-10 09:47:06 GainCapital FIX Trading socket (294) | SSL has been shut down. | 2016-02-10 09:47:06 GainCapital FIX Trading socket (294) | SSL object has been freed. SSL state is now disconnected. | 2016-02-10 09:47:06 GainCapital FIX Trading socket (294) | Shutdown and closed. | 2016-02-10 09:47:06 Connection to the external service has been lost. | 2016-02-10 09:47:06 GAIN Capital/OEC | Disconnected from the trading server. | 2016-02-10 09:47:06 HD Request # 132 | Downloading Intraday chart data for ESH6 to the file ESH6.scid. Service: oec | 2016-02-10 09:47:06 HD Request # 132 | Download start Date-Time: 2016-02-10 09:46:14.000 | 2016-02-10 09:47:06 HD Request # 132 | Using server: ds5.sierracharts.com port 10149 | 2016-02-10 09:47:06 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2016-02-10 09:47:06 GainCapital FAST Data: Sending a Logout message. | 2016-02-10 09:47:06 GAIN Capital/OEC | Disconnected. | 2016-02-10 09:47:06 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-10 09:47:06 Socket (296) | Connected. | 2016-02-10 09:47:06 HD Request # 132 | Sending historical data logon request message. | 2016-02-10 09:47:06 GainCapital FAST Data socket (295) | Closed. No error. | 2016-02-10 09:47:06 GainCapital FAST Data socket (295) | Shutdown and closed. | 2016-02-10 09:47:06 GainCapital FAST Data: Remote side disconnected without completing the logout sequence. Final messages may have been lost, although unlikely. | 2016-02-10 09:47:06 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2016-02-10 09:47:06 HD Request # 132 | Requesting Intraday data. Start Date-Time: 2016-02-10 09:46:14. Record interval: 0. Symbol: ESH6 | 2016-02-10 09:47:06 HD Request # 132 | Decompressing data. | 2016-02-10 09:47:07 Socket (296) | Shutdown and closed. | 2016-02-10 09:47:07 The network socket for historical data has been closed. | 2016-02-10 09:47:07 HD Request # 132 | Historical data for ESH6 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-02-10 09:47:07 HD Request # 132 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH6 | 2016-02-10 09:47:07 HD Request # 132 | Intraday download COMPLETE for ESH6. Completion time: 0s. Unique request ID: 131 | 2016-02-10 09:47:07 Removed historical data download ID 131 | 2016-02-10 09:47:07 Intraday data recording state for symbol TiCK-NYSE is set to download 'Pending'. | 2016-02-10 09:47:07 HD Request # 133 | Downloading Intraday chart data for TiCK-NYSE to the file TiCK-NYSE.scid. Service: statscalc | 2016-02-10 09:47:07 HD Request # 133 | Download start Date-Time: 2016-02-10 09:46:55.000 | 2016-02-10 09:47:07 HD Request # 133 | Using server: ds4.sierracharts.com port 10149 | 2016-02-10 09:47:07 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2016-02-10 09:47:07 Socket (297) | Connected. | 2016-02-10 09:47:07 HD Request # 133 | Sending historical data logon request message. | 2016-02-10 09:47:07 Chart #5 has tagged chart #4 for full recalculation. Chartbook: Starter.cht | 2016-02-10 09:47:07 Chart #5 has tagged chart #8 for full recalculation. Chartbook: Starter.cht | 2016-02-10 09:47:07 HD Request # 133 | Requesting Intraday data. Start Date-Time: 2016-02-10 09:46:55. Record interval: 0. Symbol: TiCK-NYSE | 2016-02-10 09:47:07 ESH6 #4 | Performing a full recalculation because it has been tagged. Chartbook: Starter.cht | 2016-02-10 09:47:07 HD Request # 133 | Decompressing data. | 2016-02-10 09:47:07 HD Request # 133 | Receiving Intraday data for TiCK-NYSE starting at 2016-02-10 09:46:55 | 2016-02-10 09:47:07 HD Request # 133 | Timestamp of first Intraday data file record written: 2016-02-10 09:46:56 | 2016-02-10 09:47:07 Socket (297) | Shutdown and closed. | 2016-02-10 09:47:07 The network socket for historical data has been closed. | 2016-02-10 09:47:07 HD Request # 133 | Historical data for TiCK-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-02-10 09:47:07 HD Request # 133 | Received 9 records from 2016-02-10 09:46:55 to 2016-02-10 09:47:03 (8.0 seconds) and wrote 8 records for TiCK-NYSE | 2016-02-10 09:47:07 HD Request # 133 | Intraday download COMPLETE for TiCK-NYSE. Completion time: 0s. Unique request ID: 132 | 2016-02-10 09:47:07 Removed historical data download ID 132 | 2016-02-10 09:47:07 Chart #7 has tagged chart #4 for full recalculation. Chartbook: Starter.cht | 2016-02-10 09:47:07 Chart #7 has tagged chart #5 for full recalculation. Chartbook: Starter.cht | 2016-02-10 09:47:07 Chart #2 has tagged chart #5 for full recalculation. Chartbook: Starter.cht | 2016-02-10 09:47:07 Chart #6 has tagged chart #5 for full recalculation. Chartbook: Starter.cht | 2016-02-10 09:47:07 TiCK-NYSE [M] 3 Min #8 | Performing a full recalculation because it has been tagged. Chartbook: Starter.cht | 2016-02-10 09:47:07 ESH6 300 PriceChanges #5 | Performing a full recalculation because it has been tagged. Chartbook: Starter.cht | 2016-02-10 09:47:07 Chart #5 has tagged chart #4 for full recalculation. Chartbook: Starter.cht | 2016-02-10 09:47:07 Chart #5 has tagged chart #8 for full recalculation. Chartbook: Starter.cht | 2016-02-10 09:47:07 ESH6 #4 | Performing a full recalculation because it has been tagged. Chartbook: Starter.cht | 2016-02-10 09:47:07 TiCK-NYSE [M] 3 Min #8 | Performing a full recalculation because it has been tagged. Chartbook: Starter.cht | 2016-02-10 09:47:08 GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-10 09:47:09 GainCapital FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-10 09:47:09 GainCapital FIX Trading socket (298) | Connected. | 2016-02-10 09:47:09 GainCapital FIX Trading socket (298) | Starting TLS 1.2 connection. | 2016-02-10 09:47:09 GainCapital FIX Trading socket (298) | SSL connection established. | 2016-02-10 09:47:09 GainCapital FIX Trading: Sending the Logon message. | 2016-02-10 09:47:10 GainCapital FIX Trading | Connected to trading server. | 2016-02-10 09:47:10 GAIN Capital/OEC | Connecting to market data server prod.openecry.com:9301. | 2016-02-10 09:47:10 GainCapital FAST Data socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-10 09:47:10 GainCapital FAST Data socket (299) | Connected. | 2016-02-10 09:47:10 GainCapital FAST Data: Sending the Hello message. | 2016-02-10 09:47:10 GainCapital FAST Data: Sending the Logon message. | 2016-0 Date Time Of Last Edit: 2016-02-10 18:41:20
|
| [2016-02-10 18:42:13] |
| |
|
This is the problem: GainCapital FIX Trading: Received a Logout message. Text = User connected from another location | 2016-02-10 09:47:06 Only one connection is allowed to Gain Capital using their FIX service. If this message does not seem correct to you, contact your broker about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: