Support Board
Date/Time: Sat, 28 Dec 2024 09:25:56 +0000
no historical data with SC historical data service
View Count: 682
| [2016-02-09 11:06:42] |
| natanibz - Posts: 135 |
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Hello, after that i have downloaded the SC current version, using SC historical data service, i don't have historical data in my charts. And "edit > delete all data and download" doesn't download historical data. Then I have also installed a previous version of SC, but the same thing. But if i open a new chart i have historical data. The following is written in the message log: ZNH16 [CBV] [M] Daily #9 | Reloading chart. | 2016-02-09 04:52:00 ZNH16 [CBV] [M] Daily #9 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2016-02-09 04:52:00 ZNH16 [CBV] [M] Daily #9 | There are no continuous futures contract symbols. Loading data normally. | 2016-02-09 04:52:00 Thanks |
| [2016-02-09 18:20:37] |
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This is not totally clear for us. We assume there are not prior futures contracts loaded in the chart? If so, we know why this happens. We will determine a solution for it. What you need to do for now is to perform a Full Reset of the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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