Support Board
Date/Time: Sun, 29 Dec 2024 00:10:56 +0000
[User Discussion] - Unable to connect to Sierra chart data feed.
View Count: 923
| [2016-02-04 14:24:20] |
| User805092 - Posts: 17 |
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Hello, I have just purchased Sierra pack 5 and monthly Sierra datafeed, but I'm unable to download data. It seem connected, but no data are downloading for charts or DOM. I cannot even see [M] indicator after the symbols of market. Data are only downloaded when I add Interactive Brokers for trading, but those data are from IB, not from Sierra. But I need tick data and that is a reason why I purchased yours. Could you please help me with this? I have read instructions and it seems everything is set correctly. |
 SC datafeed.JPG / V - Attached On 2016-02-04 14:23:50 UTC - Size: 272.92 KB - 276 views |
| [2016-02-04 18:22:00] |
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For CME data you must connect to your Interactive Brokers live account as explained here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Integration If you need more help provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-04 18:22:50
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| [2016-02-04 18:34:07] |
| User805092 - Posts: 17 |
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Software version: 1354 | 2016-02-04 12:32:13 Uses New Spreadsheets | 2016-02-04 12:32:13 Usage end date: 2017-02-15 | 2016-02-04 12:32:13 Enabled for: Advanced Features. | 2016-02-04 12:32:13 Enabled for: Advanced Features 2. | 2016-02-04 12:32:13 Enabled for: Sierra Chart Historical Data Service. | 2016-02-04 12:32:13 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-02-04 12:32:13 Enabled for: INDEXES_DATA_BARCHART | 2016-02-04 12:32:13 Enabled for: CME (Trading Account Required) | 2016-02-04 12:32:13 Enabled for: CBOT (Trading Account Required) | 2016-02-04 12:32:13 Enabled for: COMEX (Trading Account Required) | 2016-02-04 12:32:13 Enabled for: NYMEX (Trading Account Required) | 2016-02-04 12:32:13 Received 1 data feed usernames. | 2016-02-04 12:32:13 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-02-04 12:32:13 Current selected Data/Trading service: Interactive Brokers | 2016-02-04 12:32:13 Chart Update Interval: 500 | 2016-02-04 12:32:13 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-02-04 12:32:13 2016-02-04 19:32:13 Local computer time | 2016-02-04 12:32:13 2016-02-04 18:32:13 Local computer time in UTC | 2016-02-04 12:32:13 2016-02-04 12:32:13 Local computer time in SC Time Zone | 2016-02-04 12:32:13 2016-02-04 18:32:24 Server time in UTC | 2016-02-04 12:32:13 Local computer UTC time and Server UTC time difference: 11 seconds. | 2016-02-04 12:32:13 Program path: C:\SierraChart\ | 2016-02-04 12:32:13 Data Files path: C:\SierraChart\Data\ | 2016-02-04 12:32:13 OS Version Number: 6.1 | 2016-02-04 12:32:13 Locale Information: C | 2016-02-04 12:32:13 Checking for new symbol settings for ib | 2016-02-04 12:32:13 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-02-04 12:32:13 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-02-04 12:32:13 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-02-04 12:32:13 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-02-04 12:32:13 Symbol settings are up-to-date for ib | 2016-02-04 12:32:13 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2016-02-04 12:32:16 Socket (4) | Connected. | 2016-02-04 12:32:16 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2016-02-04 12:32:16 Interactive Brokers | TWS server version: 76 | 2016-02-04 12:32:16 Interactive Brokers | Connected. Waiting for account information. | 2016-02-04 12:32:16 IB Account information received. | 2016-02-04 12:32:16 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2016-02-04 12:32:16 Interactive Brokers | Connected to Demo or Simulated account. | 2016-02-04 12:32:16 Interactive Brokers | Not previously connected to Live account. | 2016-02-04 12:32:16 Interactive Brokers | Connected to data and trading server. | 2016-02-04 12:32:16 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2016-02-04 12:32:16 Next valid order ID: 4 | 2016-02-04 12:32:16 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2016-02-04 12:32:16 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2016-02-04 12:32:16 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2016-02-04 12:32:16 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2016-02-04 12:32:16 Message from IB: HMDS data farm connection is OK:ethmds. IB Error Code: 2106. Request ID: -1. | 2016-02-04 12:32:16 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2016-02-04 12:32:16 Next valid order ID: 4 | 2016-02-04 12:32:16 IB Account information received. | 2016-02-04 12:32:16 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2016-02-04 12:32:16 Interactive Brokers | Connected to Demo or Simulated account. | 2016-02-04 12:32:16 Interactive Brokers | Not previously connected to Live account. | 2016-02-04 12:32:16 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-02-04 12:32:18 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-02-04 12:32:18 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-02-04 12:32:18 Interactive Brokers | Requesting historical order fills for account DU96*. | 2016-02-04 12:32:21 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2016-02-04 12:32:21 Interactive Brokers | Received Open orders end message. | 2016-02-04 12:32:21 Interactive Brokers | Using primary service for historical data. | 2016-02-04 12:32:26 Interactive Brokers | Using primary service for historical data. | 2016-02-04 12:32:26 Interactive Brokers | Starting real-time market data updates for: YM-201603-ECBOT. ID: 1 | 2016-02-04 12:32:26 Interactive Brokers | Subscribing to Symbol: YM, SecurityType: FUT, Expiration: 201603, Exchange: ECBOT, Currency: , Multiplier: | 2016-02-04 12:32:26 Requesting market depth updates for: YM-201603-ECBOT if supported. | 2016-02-04 12:32:26 Intraday data recording state for symbol YM-201603-ECBOT is set to download 'Pending'. | 2016-02-04 12:32:27 HD Request # 2 | Downloading Intraday chart data for YM-201603-ECBOT to the file YM-201603-ECBOT.scid. Service: cbot | 2016-02-04 12:32:27 HD Request # 2 | Download start Date-Time: 2016-02-04 12:32:03.000 | 2016-02-04 12:32:27 HD Request # 2 | Using server: scdf2.sierracharts.com port 10149 | 2016-02-04 12:32:27 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2016-02-04 12:32:27 Socket (5) | Connected. | 2016-02-04 12:32:27 HD Request # 2 | Sending historical data logon request message. | 2016-02-04 12:32:27 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-02-04 12:32:03. Record interval: 0. Symbol: YMH16 | 2016-02-04 12:32:27 Message from IB: Requested market data is not subscribed.YM MAR'16/DEEP. IB Error Code: 354. Request ID: 100001. | 2016-02-04 12:32:27 HD Request # 2 | Decompressing data. | 2016-02-04 12:32:27 Socket (5) | Shutdown and closed. | 2016-02-04 12:32:27 The network socket for historical data has been closed. | 2016-02-04 12:32:27 HD Request # 2 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YM-201603-ECBOT | 2016-02-04 12:32:27 HD Request # 2 | Intraday download COMPLETE for YM-201603-ECBOT. Completion time: 1s. Unique request ID: 1 | 2016-02-04 12:32:28 Removed historical data download ID 1 | 2016-02-04 12:32:28 Real-time Intraday chart data file updates started for YM-201603-ECBOT | 2016-02-04 12:32:28 Intraday chart data file opened for YM-201603-ECBOT | 2016-02-04 12:32:28 Interactive Brokers | Using primary service for historical data. | 2016-02-04 12:32:28 Intraday data recording state for symbol YM-201603-ECBOT is set to download 'Pending'. | 2016-02-04 12:32:28 HD Request # 3 | Downloading Intraday chart data for YM-201603-ECBOT to the file YM-201603-ECBOT.scid. Service: ib | 2016-02-04 12:32:28 HD Request # 3 | Download start Date-Time: 2016-02-04 12:32:03.000 | 2016-02-04 12:32:28 HD Request # 3 | Requesting a total of 0 days and 4825 seconds. | 2016-02-04 12:32:28 HD Request # 3 | IB Backfill - Seconds requested: 4825. Seconds Remaining: 0. | 2016-02-04 12:32:28 HD Request # 3 | Requesting 4825 Seconds of data at 30 secs with ending Date-Time at 2016-02-04 13:42:28 for YM-201603-ECBOT | 2016-02-04 12:32:28 HD Request # 3 | Processing historical data message from TWS | 2016-02-04 12:32:28 HD Request # 3 | Receiving Intraday data for YM-201603-ECBOT starting at 2016-02-04 12:22:30 | 2016-02-04 12:32:28 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-02-04 12:32:30 | 2016-02-04 12:32:28 HD Request # 3 | Received 22 records and wrote 1 records from 2016-02-04 12:22:00 to 2016-02-04 12:32:30. | 2016-02-04 12:32:28 HD Request # 3 | Received 22 records from 2016-02-04 12:22:30 to 2016-02-04 12:32:30 (10.0 minutes) and wrote 1 record for YM-201603-ECBOT | 2016-02-04 12:32:28 HD Request # 3 | Intraday download COMPLETE for YM-201603-ECBOT. Completion time: 0s. Unique request ID: 2 | 2016-02-04 12:32:28 Removed historical data download ID 2 | 2016-02-04 12:32:28 Real-time Intraday chart data file updates started for YM-201603-ECBOT | 2016-02-04 12:32:28 Intraday chart data file opened for YM-201603-ECBOT | 2016-02-04 12:32:28 |
| [2016-02-04 18:36:39] |
| User805092 - Posts: 17 |
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(From my another thread, still the same problem) Hello, I have a problem to get to my charts data from SC data feed. Everything should be activated and subscribed but if I set IB for trading,I get some data, but those data are from IB, not from Sierra. I cannot see [M] indicator as described and also chart DOM has just the nearest one bid and ask volume - data from IB. I cant get to point, I would have Dow Jones Industries futures YM-201603-ECBOT from Sierra data feed. Could you please describe step by step how to get it? I need to be sure I have tick data, not compressed from IB, because I trade volume bars. Thank you in advance for help. |
| [2016-02-04 18:42:12] |
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As we explained you need to connect your *Live* Interactive Brokers account. The log shows you are not: Interactive Brokers | Connected to Demo or Simulated account. | 2016-02-04 12:32:16 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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