Support Board
Date/Time: Sat, 23 Nov 2024 11:18:59 +0000
Every 30min I get disconnected from SC
View Count: 1989
| [2013-06-27 15:25:14] |
| Scholar - Posts: 6 |
|
You have not placed an order within the last 10 days. The trading service you are using requires that you trade. | 2013-06-27 10:12:11 You are being disconnected from the server. | 2013-06-27 10:12:11 To reconnect to the server select 'File >> Connect to Data Feed'. | 2013-06-27 10:12:11 Trading functionality in Sierra Chart is accessed through the 'Trade' menu. Select 'Help >> Table of Contents >> Trading' for more information. | 2013-06-27 10:12:11 Disable Trade Simulation Mode by removing the checkmark from 'Trade >> Trade Simulation Mode On' | 2013-06-27 10:12:11 I did go through the process of unchecking and trading live but this message still pops up and I get disconnected. In addition here is my message log: Software version: 988 | 2013-06-27 11:36:27 Current Service Package: 3 | 2013-06-27 11:36:27 Usage end date: 2013-07-26 | 2013-06-27 11:36:27 Sierra Chart Historical Data Service is included. | 2013-06-27 11:36:27 Active service: Zen-Fire | 2013-06-27 11:36:27 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-06-27 11:36:27 2013-06-27 11:36:27 Local computer clock time | 2013-06-27 11:36:27 2013-06-27 15:36:27 GMT time | 2013-06-27 11:36:27 2013-06-27 11:36:27 Time zone adjusted time | 2013-06-27 11:36:27 Time difference to server time: 0 seconds. | 2013-06-27 11:36:27 Program path: C:\SierraChart\ | 2013-06-27 11:36:27 Data Files path: C:\SierraChart\Data\ | 2013-06-27 11:36:27 OS Version Number: 6.1 | 2013-06-27 11:36:27 GSP - Port for executable: 27585 | 2013-06-27 11:36:35 GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-06-27 11:36:35 GSP: Connecting to the server 127.0.0.1. Port 27585 | 2013-06-27 11:36:37 The network socket is connected. | 2013-06-27 11:36:37 GSP: Connected to server. Waiting to send data. | 2013-06-27 11:36:37 GSP Server Info - Server Name: Sierra Chart GSP Bridge. Server Version: 1.0. Provider Name: GSP. | 2013-06-27 11:36:37 GSP - Server protocol version: 1. Client protocol version: 1. There is a protocol match. | 2013-06-27 11:36:37 GSP: Sending logon request. | 2013-06-27 11:36:37 GSP - Starting the connection process to data and trading service. | 2013-06-27 11:36:37 GSP - Logging is enabled. Log file: Rithmic.log | 2013-06-27 11:36:37 GSP - Connecting to Zen-Fire server. | 2013-06-27 11:36:37 GSP - Alert Message: Market Data Connection Opened. | 2013-06-27 11:36:39 GSP - Alert Message: Market Data Connection Login Complete. ok | 2013-06-27 11:36:39 GSP - Alert Message: Trading System Connection Opened. | 2013-06-27 11:36:39 GSP - Alert Message: Trading System Connection Login Complete. ok | 2013-06-27 11:36:39 GSP - Received account information | 2013-06-27 11:36:39 GSP - Alert Message: PnL Connection Opened. | 2013-06-27 11:36:39 GSP - Alert Message: PnL Connection Login Complete. ok | 2013-06-27 11:36:40 GSP - Alert Message: Intraday History Connection Opened. | 2013-06-27 11:36:40 GSP - Alert Message: Intraday History Connection Login Complete. ok | 2013-06-27 11:36:40 GSP: Successfully connected. | 2013-06-27 11:36:40 GSP: Requesting Trade positions data. | 2013-06-27 11:36:45 Date Time Of Last Edit: 2013-06-27 15:40:27
|
| [2013-06-27 16:50:33] |
| |
|
If you did do live trade, you should not notice this. However, please update by selecting Help >> Download Current Version . Let us know if you still see the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-09 16:28:09] |
| User20396 - Posts: 1 |
|
This is happening to me too and I already did update to the latest version. I have contacted Optimus who say this is a Sierra issue
|
| [2013-07-09 20:41:07] |
| |
|
Are you on a demo or live trading account through Optimus futures? If you are using a live trading account, please refer to the below information. If not, please let us know. Please update to the latest version by selecting Help >> Download Prerelease. The notice will now only show if there is 15 days of no trading.
To avoid this notice, submit an order when not in Trade Simulation Mode and then cancel it if you want. It can be a limit order that is away from the market. If you need help with submitting order, let us know and we will give you instructions. You can even submit an order over the weekend. As long as you put one in, that is all that is necessary even if it gets rejected. Here is the overview of trading page: https://www.sierrachart.com/index.php?l=doc/doc_Trading.html If Sierra Chart users are not trading enough through Rithmic, then all Sierra Chart users will be cut off from Rithmic and Zen Fire by the end of this year. We have been warned. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-07-09 20:42:33
|
To post a message in this thread, you need to log in with your Sierra Chart account: