Support Board
Date/Time: Sun, 29 Dec 2024 06:32:39 +0000
AMP Futures / TT problem
View Count: 1120
| [2016-01-27 01:39:36] |
| User266903 - Posts: 26 |
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Here is the log. Everything worked fine al day today. But not getting any data update since about 6:00PM CST. No data in DOM. And SC is complaining about "unknown symbol". AMP is saying they heard a few complaints from SC usersm but couldn't give me any details. Please help. I only care about CME. I do not trade anything on Eurex. Software version: 1354 | 2016-01-26 19:28:00 Uses New Spreadsheets | 2016-01-26 19:28:00 Enabled for: Advanced Features. | 2016-01-26 19:28:00 Enabled for: Sierra Chart Historical Data Service. | 2016-01-26 19:28:00 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-01-26 19:28:00 Current selected Data/Trading service: AMP/TTNet | 2016-01-26 19:28:00 Chart Update Interval: 100 | 2016-01-26 19:28:00 Data/Trade Service Settings automatically set. | 2016-01-26 19:28:00 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-01-26 19:28:00 2016-01-26 19:28:00 Local computer time | 2016-01-26 19:28:00 2016-01-27 01:28:00 Local computer time in UTC | 2016-01-26 19:28:00 2016-01-26 19:28:00 Local computer time in SC Time Zone | 2016-01-26 19:28:00 2016-01-27 01:28:01 Server time in UTC | 2016-01-26 19:28:00 Local computer UTC time and Server UTC time difference: 2 seconds. | 2016-01-26 19:28:00 Program path: C:\tools\SierraChart_ttnet\ | 2016-01-26 19:28:00 Data Files path: C:\tools\SierraChart_ttnet\Data\ | 2016-01-26 19:28:00 OS Version Number: 6.2 | 2016-01-26 19:28:00 Locale Information: C | 2016-01-26 19:28:00 Checking for new symbol settings for tt | 2016-01-26 19:28:00 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-01-26 19:28:00 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-01-26 19:28:00 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-01-26 19:28:00 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-01-26 19:28:00 Symbol settings are up-to-date for tt | 2016-01-26 19:28:00 AMP/TTNet | Connecting. | 2016-01-26 19:28:05 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-01-26 19:28:05 TT FIX Data socket (4) | Connected. | 2016-01-26 19:28:05 TT FIX Data: Sending the Logon message. | 2016-01-26 19:28:05 TT FIX Data: Connected. | 2016-01-26 19:28:05 TT FIX Trading | Connecting to 12.41.48.53. Port10500 | 2016-01-26 19:28:05 TT FIX Trading socket (5) | Connected. | 2016-01-26 19:28:05 TT FIX Trading: Sending the Logon message. | 2016-01-26 19:28:05 TT FIX Trading: Connected. | 2016-01-26 19:28:05 AMP/TTNet | Connected to data and trading server. | 2016-01-26 19:28:05 TT Gateway Status: Price server for the CME exchange is Closed | 2016-01-26 19:28:05 TT Gateway Status: Order server for the CME exchange is Open | 2016-01-26 19:28:05 TT Gateway Status: Fill server for the CME exchange is Open | 2016-01-26 19:28:05 TT Gateway Status: Price server for the Eurex-B exchange is Closed | 2016-01-26 19:28:05 TT Gateway Status: Order server for the Eurex-B exchange is Closed | 2016-01-26 19:28:05 TT Gateway Status: Fill server for the Eurex-B exchange is Closed | 2016-01-26 19:28:05 TT Gateway Status: Price server for the TTSIM exchange is Open | 2016-01-26 19:28:05 TT Gateway Status: Order server for the TTSIM exchange is Open | 2016-01-26 19:28:05 TT Gateway Status: Fill server for the TTSIM exchange is Open | 2016-01-26 19:28:05 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-01-26 19:28:05 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-01-26 19:28:05 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-01-26 19:28:05 AMP/TTNet | Starting real-time market data updates for: ES-201603-CME. ID: 1 | 2016-01-26 19:28:27 Requesting market data for ES-201603-CME. Depth levels: 1 | 2016-01-26 19:28:27 Intraday data recording state for symbol ES-201603-CME is set to download 'Pending'. | 2016-01-26 19:28:27 HD Request # 2 | Downloading Intraday chart data for ES-201603-CME to the file ES-201603-CME.scid. Service: ttamp | 2016-01-26 19:28:27 HD Request # 2 | Download start Date-Time: 2016-01-26 15:59:59.000 | 2016-01-26 19:28:27 HD Request # 2 | Using server: ttamp.sierracharts.com port 10149 | 2016-01-26 19:28:27 Symbol Error - ES-201603-CME is unknown, unavailable, or improperly formatted. FIX message: Product not assigned a gateway: Entry #1 | 2016-01-26 19:28:27 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2016-01-26 19:28:27 Socket (6) | Connected. | 2016-01-26 19:28:27 HD Request # 2 | Sending historical data logon request message. | 2016-01-26 19:28:27 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-01-26 15:59:59. Record interval: 0. Symbol: ES-201603-CME | 2016-01-26 19:28:27 HD Request # 2 | Decompressing data. | 2016-01-26 19:28:27 HD Request # 2 | Receiving Intraday data for ES-201603-CME starting at 2016-01-26 15:59:59 | 2016-01-26 19:28:27 Socket (6) | Shutdown and closed. | 2016-01-26 19:28:27 The network socket for historical data has been closed. | 2016-01-26 19:28:27 HD Request # 2 | Received 5 records from 2016-01-26 15:59:59 to 2016-01-26 15:59:59 (0.0 seconds) and wrote 0 records for ES-201603-CME | 2016-01-26 19:28:27 HD Request # 2 | Intraday download COMPLETE for ES-201603-CME. Completion time: 0s. Unique request ID: 1 | 2016-01-26 19:28:27 Removed historical data download ID 1 | 2016-01-26 19:28:27 Real-time Intraday chart data file updates started for ES-201603-CME | 2016-01-26 19:28:27 Intraday chart data file opened for ES-201603-CME | 2016-01-26 19:28:27 ES-201603-CME 1 Min #1 | Reloading chart. | 2016-01-26 19:28:44 Requesting market depth updates for: ES-201603-CME if supported. | 2016-01-26 19:29:35 Requesting market data for ES-201603-CME. Depth levels: 0 | 2016-01-26 19:29:35 Symbol Error - ES-201603-CME is unknown, unavailable, or improperly formatted. FIX message: Product not assigned a gateway: Entry #1 | 2016-01-26 19:29:35 Symbol Error - ES-201603-CME is unknown, unavailable, or improperly formatted. FIX message: Product not assigned a gateway: Entry #1 | 2016-01-26 19:29:35 ES-201603-CME #2 | Reloading chart. | 2016-01-26 19:30:33 Date Time Of Last Edit: 2016-01-27 01:41:55
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| [2016-01-27 02:19:57] |
| User266903 - Posts: 26 |
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Is this one of the problem? Symbol Error - ES-201603-CME is unknown, unavailable, or improperly formatted. FIX message: Product not assigned a gateway: Entry #1 | 2016-01-26 20:06:15 |
| [2016-01-27 04:18:31] |
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We are checking on this: Symbol Error - ES-201603-CME is unknown, unavailable, or improperly formatted. FIX message: Product not assigned a gateway: Entry #1 | 2016-01-26 19:28:27 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-27 04:24:39] |
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This is an issue with the TT FIX adapter. TT (Trading Technologies) has been notified about the problem. They are working on it. At the present time, the historical Intraday data has been brought up to date. If you reconnect to the data feed by following these instructions: https://www.sierrachart.com/index.php?page=doc/doc_FileMenu.html#ProcedureToReconnect The chart will be brought up to date. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-27 04:38:52] |
| User266903 - Posts: 26 |
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Everything looks great now! Thanks!
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