Support Board
Date/Time: Wed, 01 Jan 2025 00:06:05 +0000
Post From: AMP Futures / TT problem
| [2016-01-27 01:39:36] |
| User266903 - Posts: 26 |
|
Here is the log. Everything worked fine al day today. But not getting any data update since about 6:00PM CST. No data in DOM. And SC is complaining about "unknown symbol". AMP is saying they heard a few complaints from SC usersm but couldn't give me any details. Please help. I only care about CME. I do not trade anything on Eurex. Software version: 1354 | 2016-01-26 19:28:00 Uses New Spreadsheets | 2016-01-26 19:28:00 Enabled for: Advanced Features. | 2016-01-26 19:28:00 Enabled for: Sierra Chart Historical Data Service. | 2016-01-26 19:28:00 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-01-26 19:28:00 Current selected Data/Trading service: AMP/TTNet | 2016-01-26 19:28:00 Chart Update Interval: 100 | 2016-01-26 19:28:00 Data/Trade Service Settings automatically set. | 2016-01-26 19:28:00 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-01-26 19:28:00 2016-01-26 19:28:00 Local computer time | 2016-01-26 19:28:00 2016-01-27 01:28:00 Local computer time in UTC | 2016-01-26 19:28:00 2016-01-26 19:28:00 Local computer time in SC Time Zone | 2016-01-26 19:28:00 2016-01-27 01:28:01 Server time in UTC | 2016-01-26 19:28:00 Local computer UTC time and Server UTC time difference: 2 seconds. | 2016-01-26 19:28:00 Program path: C:\tools\SierraChart_ttnet\ | 2016-01-26 19:28:00 Data Files path: C:\tools\SierraChart_ttnet\Data\ | 2016-01-26 19:28:00 OS Version Number: 6.2 | 2016-01-26 19:28:00 Locale Information: C | 2016-01-26 19:28:00 Checking for new symbol settings for tt | 2016-01-26 19:28:00 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-01-26 19:28:00 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-01-26 19:28:00 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-01-26 19:28:00 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-01-26 19:28:00 Symbol settings are up-to-date for tt | 2016-01-26 19:28:00 AMP/TTNet | Connecting. | 2016-01-26 19:28:05 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-01-26 19:28:05 TT FIX Data socket (4) | Connected. | 2016-01-26 19:28:05 TT FIX Data: Sending the Logon message. | 2016-01-26 19:28:05 TT FIX Data: Connected. | 2016-01-26 19:28:05 TT FIX Trading | Connecting to 12.41.48.53. Port10500 | 2016-01-26 19:28:05 TT FIX Trading socket (5) | Connected. | 2016-01-26 19:28:05 TT FIX Trading: Sending the Logon message. | 2016-01-26 19:28:05 TT FIX Trading: Connected. | 2016-01-26 19:28:05 AMP/TTNet | Connected to data and trading server. | 2016-01-26 19:28:05 TT Gateway Status: Price server for the CME exchange is Closed | 2016-01-26 19:28:05 TT Gateway Status: Order server for the CME exchange is Open | 2016-01-26 19:28:05 TT Gateway Status: Fill server for the CME exchange is Open | 2016-01-26 19:28:05 TT Gateway Status: Price server for the Eurex-B exchange is Closed | 2016-01-26 19:28:05 TT Gateway Status: Order server for the Eurex-B exchange is Closed | 2016-01-26 19:28:05 TT Gateway Status: Fill server for the Eurex-B exchange is Closed | 2016-01-26 19:28:05 TT Gateway Status: Price server for the TTSIM exchange is Open | 2016-01-26 19:28:05 TT Gateway Status: Order server for the TTSIM exchange is Open | 2016-01-26 19:28:05 TT Gateway Status: Fill server for the TTSIM exchange is Open | 2016-01-26 19:28:05 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-01-26 19:28:05 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-01-26 19:28:05 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-01-26 19:28:05 AMP/TTNet | Starting real-time market data updates for: ES-201603-CME. ID: 1 | 2016-01-26 19:28:27 Requesting market data for ES-201603-CME. Depth levels: 1 | 2016-01-26 19:28:27 Intraday data recording state for symbol ES-201603-CME is set to download 'Pending'. | 2016-01-26 19:28:27 HD Request # 2 | Downloading Intraday chart data for ES-201603-CME to the file ES-201603-CME.scid. Service: ttamp | 2016-01-26 19:28:27 HD Request # 2 | Download start Date-Time: 2016-01-26 15:59:59.000 | 2016-01-26 19:28:27 HD Request # 2 | Using server: ttamp.sierracharts.com port 10149 | 2016-01-26 19:28:27 Symbol Error - ES-201603-CME is unknown, unavailable, or improperly formatted. FIX message: Product not assigned a gateway: Entry #1 | 2016-01-26 19:28:27 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2016-01-26 19:28:27 Socket (6) | Connected. | 2016-01-26 19:28:27 HD Request # 2 | Sending historical data logon request message. | 2016-01-26 19:28:27 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-01-26 15:59:59. Record interval: 0. Symbol: ES-201603-CME | 2016-01-26 19:28:27 HD Request # 2 | Decompressing data. | 2016-01-26 19:28:27 HD Request # 2 | Receiving Intraday data for ES-201603-CME starting at 2016-01-26 15:59:59 | 2016-01-26 19:28:27 Socket (6) | Shutdown and closed. | 2016-01-26 19:28:27 The network socket for historical data has been closed. | 2016-01-26 19:28:27 HD Request # 2 | Received 5 records from 2016-01-26 15:59:59 to 2016-01-26 15:59:59 (0.0 seconds) and wrote 0 records for ES-201603-CME | 2016-01-26 19:28:27 HD Request # 2 | Intraday download COMPLETE for ES-201603-CME. Completion time: 0s. Unique request ID: 1 | 2016-01-26 19:28:27 Removed historical data download ID 1 | 2016-01-26 19:28:27 Real-time Intraday chart data file updates started for ES-201603-CME | 2016-01-26 19:28:27 Intraday chart data file opened for ES-201603-CME | 2016-01-26 19:28:27 ES-201603-CME 1 Min #1 | Reloading chart. | 2016-01-26 19:28:44 Requesting market depth updates for: ES-201603-CME if supported. | 2016-01-26 19:29:35 Requesting market data for ES-201603-CME. Depth levels: 0 | 2016-01-26 19:29:35 Symbol Error - ES-201603-CME is unknown, unavailable, or improperly formatted. FIX message: Product not assigned a gateway: Entry #1 | 2016-01-26 19:29:35 Symbol Error - ES-201603-CME is unknown, unavailable, or improperly formatted. FIX message: Product not assigned a gateway: Entry #1 | 2016-01-26 19:29:35 ES-201603-CME #2 | Reloading chart. | 2016-01-26 19:30:33 Date Time Of Last Edit: 2016-01-27 01:41:55
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