Support Board
Date/Time: Sun, 29 Dec 2024 06:46:27 +0000
Sierra Chart Connection
View Count: 1241
| [2016-01-25 20:00:22] |
| User895517 - Posts: 1 |
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This is what is appearing when I try to log on to Sierra Chart: message Log Software version: 1354 | 2016-01-24 23:12:44 Uses New Spreadsheets | 2016-01-24 23:12:44 Usage end date: 2016-02-06 | 2016-01-24 23:12:44 Enabled for: Advanced Features. | 2016-01-24 23:12:44 Enabled for: Advanced Features 2. | 2016-01-24 23:12:44 Enabled for: Sierra Chart Historical Data Service. | 2016-01-24 23:12:44 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-01-24 23:12:44 Current selected Data/Trading service: TransAct Trading | 2016-01-24 23:12:44 Chart Update Interval: 500 | 2016-01-24 23:12:44 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-01-24 23:12:44 2016-01-24 23:12:44 Local computer time | 2016-01-24 23:12:44 2016-01-25 04:12:44 Local computer time in UTC | 2016-01-24 23:12:44 2016-01-24 23:12:44 Local computer time in SC Time Zone | 2016-01-24 23:12:44 2016-01-25 04:12:51 Server time in UTC | 2016-01-24 23:12:44 Local computer UTC time and Server UTC time difference: 8 seconds. | 2016-01-24 23:12:44 Program path: C:\SierraChart\ | 2016-01-24 23:12:44 Data Files path: C:\SierraChart\Data\ | 2016-01-24 23:12:44 OS Version Number: 6.1 | 2016-01-24 23:12:44 Locale Information: C | 2016-01-24 23:12:44 Checking for new symbol settings for ta | 2016-01-24 23:12:44 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-01-24 23:12:44 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-01-24 23:12:44 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-01-24 23:12:44 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-01-24 23:12:44 Symbol settings are up-to-date for ta | 2016-01-24 23:12:45 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2016-01-24 23:12:49 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-01-24 23:12:50 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-01-24 23:12:50 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-01-24 23:12:50 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-01-24 23:12:51 Socket (4) | Connected. | 2016-01-24 23:12:51 TransAct Trading | Connected to server. | 2016-01-24 23:12:51 TransAct Trading | Sending logon request message. | 2016-01-24 23:12:51 TransAct Trading | Market data feed reported to be lost. | 2016-01-24 23:12:52 TransAct Trading | Server Name: Transact Futures/TransactToSierraBridge/1.3.5.0. | 2016-01-24 23:12:52 TransAct Trading | Server protocol version: 4. Client protocol version: 7 | 2016-01-24 23:12:52 TransAct Trading | Connection error: No Accounts. | 2016-01-24 23:12:52 Socket (4) | Shutdown and closed. | 2016-01-24 23:12:52 TransAct Trading | Disconnected. | 2016-01-24 23:12:52 Trade Service Log: Trade Activity Log file read result: 0 records inserted. 0 records filtered. | 2016-01-24 23:12:44 Trade Activity Log file date-time limits: Sim records date-time limit is 2016-01-10 00:00:00. Non-sim records date-time limit is 2015-12-25 00:00:00. Non-sim fill record date-time limit is 2015-10-24 00:00:00. | 2016-01-24 23:12:44 TransAct Trading | Request To Bypass Order Placement Has Been Received. | 2016-01-24 23:12:51 TransAct Trading | You Are Connecting To A Simulation Price Server | 2016-01-24 23:12:51 * TransAct Trading | No Accounts | 2016-01-24 23:12:52 * TransAct Trading | Connection Lost To Transact Price Server. | 2016-01-24 23:12:52 * |
| [2016-01-25 21:24:39] |
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This is the relevant message: TransAct Trading | Connection error: No Accounts. | 2016-01-24 23:12:52 Contact TransAct Futures about this: http://www.transactfutures.com/contactus.htm Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-25 21:25:04
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| [2016-01-26 01:44:42] |
| User388780 - Posts: 15 |
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Started with a 30 day paid sierra account, then opened an account with transact, my paid account lasped, I am unableSoftware version: 1336 | 2016-01-25 20:32:42 Uses New Spreadsheets | 2016-01-25 20:32:42 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2016-01-25 20:32:42 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2016-01-25 20:32:42 * Allow Support for Sierra Chart Data Feeds is enabled. | 2016-01-25 20:32:42 Current selected Data/Trading service: TransAct Trading | 2016-01-25 20:32:42 Chart Update Interval: 500 | 2016-01-25 20:32:42 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-01-25 20:32:42 2016-01-25 20:32:42 Local computer time | 2016-01-25 20:32:42 2016-01-26 01:32:42 Local computer time in UTC | 2016-01-25 20:32:42 2016-01-25 20:32:42 Local computer time in SC Time Zone | 2016-01-25 20:32:42 2016-01-26 01:32:57 Server time in UTC | 2016-01-25 20:32:42 Local computer UTC time and Server UTC time difference: 15 seconds. | 2016-01-25 20:32:42 Program path: C:\SierraChart\ | 2016-01-25 20:32:42 Data Files path: C:\SierraChart\Data\ | 2016-01-25 20:32:42 OS Version Number: 6.1 | 2016-01-25 20:32:42 Locale Information: C | 2016-01-25 20:32:42 Checking for new symbol settings for ta | 2016-01-25 20:32:42 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-01-25 20:32:42 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-01-25 20:32:43 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-01-25 20:32:43 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-01-25 20:32:43 Requesting symbol settings for ta. Overwrite = on. | 2016-01-25 20:32:43 Symbol settings received. | 2016-01-25 20:32:44 Processed received symbol settings | 2016-01-25 20:32:44 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2016-01-25 20:32:47 * HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-01-25 20:32:49 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-01-25 20:32:49 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-01-25 20:32:49 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2016-01-25 20:33:39 * Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2016-01-25 20:43:41 * to use charts, but have a transact account which should allow me free access to sierra. |
| [2016-01-26 03:16:48] |
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Your account has been activated and/or reset. A restart is necessary if Sierra Chart is already running. Exit the Sierra Chart charting and trading software by selecting "File >> Exit". Open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends, you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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